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  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

eases but labor shortages persist, these sites offer another way for consumers to navigate a bumpy return to normalcy, particularly in the service industry. Consumer Reviews and Regulation: Evidence from NYC Restaurants, a recent working... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 02 Jun 2020
  • Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

There are other cost savings, too, including no need for front-of-house staff such as servers, cashiers, hosts, and bartenders. Restaurant operators simply provide their own culinary staff while the cloud kitchen provider typically offers shared View Details
Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage
  • 07 Jul 2003
  • What Do You Think?

Can We Have Too Much Productivity Improvement?

as the result of exporting jobs to China, India, and other developing economies. Still others argued that the issue relates to end objectives, not the means, of achieving greater productivity. Jim Noon characterized the first point of... View Details
Keywords: by James Heskett
  • 16 Apr 2020
  • Research & Ideas

Has COVID-19 Broken the Global Value Chain?

and Ester Faia explore the unraveling of GVCs and related disruptions to money flows caused by the coronavirus. Their paper is titled Pandemics Fragilities: The Double-Coincidence of a Halt in Hyper-specialized GVC and the... View Details
Keywords: by Sean Silverthorne
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

through word of mouth (WOM); whereas in another context (a cloud-based file storage service), customers who joined through WOM referrals tended to exhibit higher usage. Yet, examining how routes of adoption relate to specific types of... View Details
Keywords: Dina Gerdeman
  • November 2009 (Revised December 2009)
  • Case

RL Wolfe: Implementing Self-Directed Teams

By: David A. Garvin and Elizabeth Collins
Key topics include team design, team management, job design, employee empowerment, implementing change, and high performance workforces. In 2004, John Amasi, the director of production for a manufacturer of plastic pipe, introduced the concept of self-directed teams... View Details
Keywords: Work Force Management; Employee Empowerment; Motivation; Motivation and Incentives; Leading Change; Employee Relationship Management; Performance Productivity; Groups and Teams; Labor Unions; Labor and Management Relations; Manufacturing Industry; Texas
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  • 18 Dec 2017
  • Op-Ed

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

Credit:  Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details
Keywords: by Joseph Fuller
  • 15 Jun 2021
  • News

Keeping Hourly Workers Focused on the Stock, Not the Clock

Illustration by Lincoln Agnew Pete Stavros (MBA 2002) got his first lessons in labor relations as a kid at the dinner table, when his father, who operated a road grader at construction sites, told the family... View Details
Keywords: April White; Management of Companies and Enterprises; Management
  • 19 Jun 2012
  • First Look

First Look: June 19

micro-interactions, the broad improvisations, and the resulting substantive and relational outcomes. Download the paper: http://www.hbs.edu/research/pdf/12-107.pdf Leviathan in Business: Varieties of State Capitalism and Their... View Details
Keywords: Sean Silverthorne
  • Web

Modern Capitalism: Mergers and Syndicates - Railroads and the Transformation of Capitalism | Harvard Business School

transcontinental [railroad] became.” 36 Regulation supported the abilities of companies in other industries to become larger corporations as well, and companies sometimes subsumed other organizations with related functions required for... View Details
  • April 2012
  • Article

Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

By: Dennis Campbell, F. Asis Martinez-Jerez and Peter Tufano
Using a new database, we document the factors that relate to the extent of involuntary consumer bank account closure resulting from excessive overdraft activity. Consumers who have accounts involuntarily closed for overdraft activity may have limited or no access to... View Details
Keywords: Mathematical Methods; Customers; Social Issues; Outcome or Result; Budgets and Budgeting; Forecasting and Prediction; Competition; Banks and Banking; Policy; Personal Characteristics; Credit; Employment; United States
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  • 15 Nov 2018
  • Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
Keywords: by Sean Silverthorne; Agriculture & Agribusiness
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

his article with Yanhua Bird and Jodi L. Short, "Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions" ( Organization Science , July–August 2019). Roberto... View Details
  • 01 Dec 2023
  • News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books The World’s Littlest Book on Climate: Ten Facts in Ten Minutes About CO2 By Mike Nelson, Pieter Tans, and Michael Banks (MBA 1983) Independently Published In this updated edition of the world’s smallest book on the world’s biggest... View Details
Keywords: podcasts
  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

was substantial. We also show that immigrant inventors were more productive than native born inventors; however, they received significantly lower levels of labor income. The immigrant inventor wage gap cannot be explained by... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2020
  • Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

field studies, researchers tend to think that workers submit resumes to open positions. In fact, scholars have learned a lot about discrimination in labor markets by sending resumes to job postings to see who gets called back and who... View Details
Keywords: by Michael Blanding; Employment
  • 2020
  • Working Paper

Working (From Home) During a Crisis: Online Social Contributions by Workers During the Coronavirus Shock

By: Prithwiraj Choudhury, Wesley W. Koo and Xina Li
Prior research has documented that during mortality-related crises workers face psychic costs and are motivated to make social contributions. In addition, management practices that encourage workers to make social contributions during a crisis create value for firms.... View Details
Keywords: Crisis; Social Contributions; Work From Home (WFH); Cannot Work From Home (CWFH); Social Distancing; Online Communities; Coronavirus; COVID-19; Health Pandemics; Employees; Working Conditions; Internet and the Web; Crisis Management
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  • 15 Dec 2015
  • First Look

December 15, 2015

risk-taking incentives. Under reasonable parametrizations, the marginal benefit of higher capital requirements related to this channel significantly exceeds the marginal cost, indicating that U.S. capital requirements have been... View Details
Keywords: Carmen Nobel
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

long-standing feature of economics. The theoretical arguments focused traditionally on the ability to exploit gains from trade, essentially leading to higher productivity by exploiting comparative advantages. Over time, arguments related... View Details
Keywords: by Christian Ketels
  • 10 Mar 2020
  • Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

organizational leaders rely on their own experiences and established success standards to form expectations for these workers, resulting in them feeling discouraged and unable to fit in. The paper, Relational Reconciliation: Socializing... View Details
Keywords: by Julia Hanna