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- 21 Apr 2023
- Research & Ideas
The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?
players use to compete. "People are thinking about ways to design policies and products so you can actually engage with the product in more responsible ways without getting people too overinvolved in playing... View Details
- 13 Aug 2008
- Research & Ideas
The Inner Life of Leaders
progress in life and in business. HBS Working Knowledge asked Zaleznik to reflect on the inner life of leaders. Martha Lagace: Your book is an intellectual and introspective discussion of leadership that seems rare in the literature of... View Details
Keywords: by Martha Lagace
- 08 Dec 2022
- HBS Case
The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?
products such as baby formula. At the same time, the company declared it would donate all profits to humanitarian relief organizations, and would therefore not pay any corporate taxes to the Russian government, although it would continue... View Details
- 28 Aug 2023
- Research & Ideas
How Workplace Wellness Programs Can Give Employees the Energy Boost They Need
employees, and watching productivity plummet. “At a time when workers continue to quietly quit and many companies are struggling to fill openings, it’s especially important for employers to revamp their wellness offerings.” What employees... View Details
Keywords: by Hise Gibson
- 17 Dec 2012
- Research & Ideas
Teaming in the Twenty-First Century
collaboration are essential, but they happen in fluid arrangements, rather than in static teams. Read the Book Excerpt In her new book, Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Edmondson says that... View Details
Keywords: by Maggie Starvish
- 03 May 2011
- First Look
First Look: May 3
PublicationsThe Power of Small Wins Authors:Teresa M. Amabile and Steven J. Kramer Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an... View Details
Keywords: Sean Silverthorne
- March–April 2023
- Article
Pricing for Heterogeneous Products: Analytics for Ticket Reselling
By: Michael Alley, Max Biggs, Rim Hariss, Charles Herrmann, Michael Lingzhi Li and Georgia Perakis
Problem definition: We present a data-driven study of the secondary ticket market. In particular, we are primarily concerned with accurately estimating price sensitivity for listed tickets. In this setting, there are many issues including endogeneity, heterogeneity in... View Details
Keywords: Price; Demand and Consumers; AI and Machine Learning; Investment Return; Entertainment and Recreation Industry; Sports Industry
Alley, Michael, Max Biggs, Rim Hariss, Charles Herrmann, Michael Lingzhi Li, and Georgia Perakis. "Pricing for Heterogeneous Products: Analytics for Ticket Reselling." Manufacturing & Service Operations Management 25, no. 2 (March–April 2023): 409–426.
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
need for substitutes.” Another outcome of a drop-off in consumption and employment is a need for products that become more valuable during such periods when consumers have more time on their hands. An astounding number of media companies... View Details
Keywords: by Martha Lagace
- 07 Jul 2008
- Research & Ideas
Innovation Corrupted: How Managers Can Avoid Another Enron
natural gas market. Diversification into water utilities and broadband soon followed, as did expansion to other countries that promised to deregulate and privatize energy production and distribution. Unfortunately, applying the company's... View Details
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
turns out that employees unable to meet their targets had resorted to opening unauthorised accounts in customers’ names and charging them for unwanted and unneeded products without their knowledge and... View Details
Keywords: by Dina Gerdeman
- February 2021
- Background Note
Jobs to Be Done: A Toolbox
By: Derek C. M. van Bever, Bob Moesta, Iuliana Mogosanu, Shaye Roseman and Katie Zandbergen
The Jobs to Be Done methodology is both a theory and a practical approach for understanding customer behavior and why people make the choices they make. Many practitioners, whether they work for startups or incumbent businesses, find Jobs to Be Done useful because it... View Details
Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Knowledge Acquisition; Attitudes; Perception; Theory; Behavior; Customer Relationship Management
van Bever, Derek C. M., Bob Moesta, Iuliana Mogosanu, Shaye Roseman, and Katie Zandbergen. "Jobs to Be Done: A Toolbox." Harvard Business School Background Note 321-095, February 2021.
- 14 Sep 2020
- Research & Ideas
You're Right! You Are Working Longer and Attending More Meetings
Probing the productivity and morale toll The anonymized nature of the data made it difficult to discern the quality of the meetings and email communication, and the impact on employees’ well-being. The study also didn’t include the time... View Details
Keywords: by Danielle Kost
- 30 Jan 2024
- Research & Ideas
‘Intrinsic Joy’ Sparks Ideas Better than Cash
GitHub is one of the major platforms where developers can collaborate and create. And, how to structure incentives is an important area of research beyond information technology, with companies big and small debating the best ways to bring out creativity and View Details
- 29 Nov 2022
- Research & Ideas
How Much More Would Holiday Shoppers Pay to Wear Something Rare?
obscure—they may sell hard-to-get products at higher prices. “Too much of a thing and it becomes a commodity, too little of a thing and it becomes something that’s not even recognized when you walk down the street.” “There’s a balance... View Details
- 01 May 2024
- What Do You Think?
Have You Had Enough?
(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details
Keywords: by James Heskett
- 28 Nov 2023
- Book
Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?
about the potential dangers of unlimited states, and with deep knowledge of how power is practiced in whatever regime they are in. “I suggest students think in terms of political empathy—asking how different constituencies that matter to... View Details
Keywords: by Sean Silverthorne
- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
The incentives were not aligned: Companies wanted faster, more productive work, while workers sought more hours and a chance to earn overtime pay. “My colleagues and I actively tried to hamper the success of the firm because we were so... View Details
Keywords: by Avery Forman
- Article
Soul and Machine (Learning)
By: Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano, Burnap Alex, Tong Guo, Dokyun (DK) Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu and Hema Yoganarasimhan
Machine learning is bringing us self-driving cars, medical diagnoses, and language translation, but how can machine learning help marketers improve marketing decisions? Machine learning models predict extremely well, are scalable to “big data,” and are a natural fit to... View Details
Keywords: Machine Learning; Marketing Applications; Knowledge; Technological Innovation; Core Relationships; Marketing; Applications and Software
Proserpio, Davide, John R. Hauser, Xiao Liu, Tomomichi Amano, Burnap Alex, Tong Guo, Dokyun (DK) Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu, and Hema Yoganarasimhan. "Soul and Machine (Learning)." Marketing Letters 31, no. 4 (December 2020): 393–404.
- July – August 2010
- Article
Are You Ignoring Trends That Could Shake Up Your Business?
By: Elie Ofek and Luc Wathieu
Virtually all managers in consumer businesses recognize major social, economic, and technological trends. But many do not consider the profound ways in which trends--especially those that seem unrelated to their core markets--influence consumers' aspirations,... View Details
Keywords: Trends; Innovation and Invention; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Product Development
Ofek, Elie, and Luc Wathieu. "Are You Ignoring Trends That Could Shake Up Your Business?" Harvard Business Review 88, nos. 7-8 (July–August 2010).
- 29 Jul 2019
- Research & Ideas
How Companies Benefit When Employees Work Remotely
Github, among others, were 4.4 percent more productive than those following a more traditional “work-from-home” policy that gives schedule flexibility but requires workers to live near the office. “While prior academic research has... View Details
Keywords: by Kristen Senz