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All HBS Web
(1,811)
- News (350)
- Research (1,280)
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- Faculty Publications (1,025)
Show Results For
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All HBS Web
(1,811)
- News (350)
- Research (1,280)
- Events (3)
- Multimedia (17)
- Faculty Publications (1,025)
- 25 Jan 2011
- First Look
First Look: Jan. 25
the Skids John A. Quelch, Carin-Isabel Knoop, and Ryan JohnsonHarvard Business School Case 511-016 In the fall of 2009, Toyota Motor Corporation, once revered for its commitment to quality and reliability,...
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Keywords:
Sean Silverthorne
- Web
MBA Experience - Health Care
DMD/MBA Harvard School of Dental Medicine MBA/MPP Harvard Kennedy School MS/MBA Biotechnology: Life Sciences Harvard Department of Stem Cell & Regenerative Biology MS/MBA Engineering Sciences Harvard John A....
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- Web
Faculty & Research - Business & Environment
John D. Macomber Finance 31 results Jim Matheson Entrepreneurial Management 3 results John C. Mulliken Strategy 1 result Ramana Nanda Entrepreneurial Management 27 results Lynn S. Paine General Management 22...
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Business, Government & the International Economy Faculty - Faculty & Research
Associate Professor of Business Administration Laura V. Jakli Assistant Professor of Business Administration Vincent Pons Byron Wien Professor of Business Administration Sophus A. Reinert T.J. Dermot Dunphy Professor of Business...
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- 18 Feb 2015
- First Look
First Look: February 18
System Architecture By: Baldwin, Carliss Y., Alan MacCormack, and John Rusnak Abstract—In this paper, we describe an operational methodology for characterizing the architecture of complex technical systems and demonstrate its application...
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Sean Silverthorne
- Web
Curriculum - MBA
Courses (2) SEAS Electives Harvard John A. Paulson School of Engineering and Applied Science The program requires three elective courses of graduate-level technical rigor that form a coherent area of...
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- 18 May 2010
- First Look
First Look: May 18
Economists: A Market Design Perspective Authors:Peter A. Coles, John Cawley, Phillip B. Levine, Muriel Niederle, Alvin E. Roth, and John J. Siegfried Publication:Journal of...
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Martha Lagace
- Web
Asia Pacific - Global
MARCH 2024 ALUMNI EVENT Professor John Kim’s Alumni Dinner in Jakarta Professor John Kim’s dinner with alumni in Jakarta HBS Asia-Pacific Advisory Board member Daniel Budiman and alumni in Jakarta organized...
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- 2018
- Book
Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level
By: James K. Sebenius, R. Nicholas Burns and Robert H. Mnookin (with a forward by Henry A. Kissinger)
As professors and practitioners with careers devoted to negotiation, we are often asked “Who are the world’s best negotiators? What makes them effective?” Inevitably Henry Kissinger’s name comes up as an elite, if controversial, negotiator from whom we can learn a...
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Keywords:
History;
Negotiation Process;
Negotiation Tactics;
Personal Development and Career;
Negotiation Style;
United States
Sebenius, James K., R. Nicholas Burns, and Robert H. Mnookin (with a forward by Henry A. Kissinger). Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level. New York: HarperCollins, 2018.
- Web
Technology & Operations Management Faculty - Faculty & Research
Management Practice in Business Administration Stefan H. Thomke William Barclay Harding Professor of Business Administration Chair, General Management Program Michael W. Toffel Senator John Heinz Professor of Environmental Management...
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- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
Sustainability. Past Roads and Future Prospects By: Bergquist, Ann-Kristin, Shawn A. Cole, John Ehrenfeld, Andrew A. King, and Auden Schendler Abstract— This working paper...
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Keywords:
Dina Gerdeman
- Web
Students on the Job Market - Doctoral
Carvalho Abstract: Forthcoming Faculty Advisor(s): John Campbell (Chair), Katherine B. Coffman , Samuel G. Hanson , Robin Greenwood , and Tarek Hassan | Website | Email Jeff Gortmaker Abstract: Forthcoming Faculty Advisor(s): Curriculum...
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- July 2003 (Revised October 2018)
- Case
Starbucks: Delivering Customer Service
By: Youngme Moon and John Quelch
Starbucks, the dominant specialty-coffee brand in North America, must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction, the company is debating a plan that would...
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Keywords:
Customer Focus and Relationships;
Customer Satisfaction;
Profit;
Recruitment;
Marketing Strategy;
Service Operations;
Performance Improvement;
Planning;
Food and Beverage Industry
Moon, Youngme, and John Quelch. "Starbucks: Delivering Customer Service." Harvard Business School Case 504-016, July 2003. (Revised October 2018.)
- 31 Jan 2012
- First Look
First Look: Jan. 31
http://www.hbs.edu/research/facpubs/workingpapers/papers0910.html#wp10-070 When the Name Is the Game Authors:Marco Bertini, John Gourville, and Elie Ofek Publication:Business Strategy Review 22, no. 3 (2011) Abstract In Romeo and Juliet,...
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Keywords:
Sean Silverthorne & Carmen Nobel
- 2013
- Working Paper
NBC and the 2012 London Olympics: Unexpected Success
By: Stephen A. Greyser and Vadim Kogan
"The 2010 Vancouver Winter Games lost $223 million, astonishing for a 17-day event. Next year's London Summer Games, which cost a record Olympic rights fee of $1.18 billion, are expected to lose at least as much..." wrote Richard Sandomir in The New York Times. "NBC...
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Keywords:
Success;
Profit;
Sports;
Failure;
Television Entertainment;
Media and Broadcasting Industry;
Sports Industry;
Entertainment and Recreation Industry;
Vancouver;
Beijing;
London;
Brazil;
Russia
Greyser, Stephen A., and Vadim Kogan. "NBC and the 2012 London Olympics: Unexpected Success." Harvard Business School Working Paper, No. 14-028, September 2013.
- Web
General Management Faculty - Faculty & Research
Administration Lynn S. Paine Baker Foundation Professor John G. McLean Professor of Business Administration, Emerita Krishna G. Palepu Ross Graham Walker Professor of Business Administration George A. Riedel...
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- Web
Finance - Faculty & Research
Finance Finance May 2014 Article Dynamics of Demand for Index Insurance: Evidence from a Long-Run Field Experiment By: Shawn A. Cole , Daniel Stein and Jeremy Tobacman This paper estimates how experimentally-manipulated experiences with a...
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- 21 Oct 2014
- First Look
First Look: October 21
Leading Change for Sustainability By: Edmondson, Amy C., Martine Haas, John D. Macomber, and Tiona Zuzul Abstract—In both the private and public sectors, organizations around the world face increasingly pressing questions about how to...
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Sean Silverthorne
- 2004
- Book
Birth of a Salesman: The Transformation of Selling in America
This book chronicles the remarkable metamorphosis of the American salesman from itinerant amateur to trained expert. From the mid-nineteenth century to the eve of World War II, the development of sales management transformed an economy populated by peddlers and...
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Friedman, Walter A. Birth of a Salesman: The Transformation of Selling in America. Cambridge: Harvard University Press, 2004.
- 01 Feb 2001
- News
What Makes a Good Leader
research in leadership has helped to define the field. Five of these experts — Joseph L. Badaracco, Rosabeth Moss Kanter, John Kotter, Nitin Nohria, and David A. Thomas — agreed to help the Bulletin answer...
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Keywords:
Management