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  • 24 Oct 2005
  • Research & Ideas

Building an IT Governance Committee

a peer at the senior management and board level. The expert's job is to challenge entrenched in-house thinking. He or she should not think ill of technology-averse cultures and... View Details
Keywords: by Richard Nolan & Warren McFarlan
  • 09 Feb 2009
  • Research & Ideas

Uncompromising Leadership in Tough Times

with them we were able to create a very different organization—less top down, more participative, one that offered more challenging jobs and informed people about results of the business on a regular basis.... View Details
Keywords: by Martha Lagace
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

acquisition as the biggest challenge. But lacking a CM strategy and able to respond to only short-term financial pressures, most organizations do an inadequate job of selection, retention, View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 26 Nov 2013
  • First Look

First Look: November 26

botsourcing for jobs that do require emotion if robots appear to convey more emotion; and (4) people prefer to outsource cognition-oriented versus emotion-oriented View Details
Keywords: Sean Silverthorne
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

and Sugata Roychowdhury Abstract We examine the accrual choices of outsourcing firms with links to U.S. congressional candidates during the 2004 elections, when corporate View Details
Keywords: Martha Lagace
  • 25 Nov 2014
  • First Look

First Look: November 25

issues surrounding short-term versus long-term investment payoffs, the proportion of the portfolio that should be allocated to venture capital, and the most appropriate investment form-direct investing in entrepreneurial startups, later... View Details
Keywords: Carmen Nobel
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
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  • 17 Oct 2012
  • Research & Ideas

America Needs a Manufacturing Renaissance

policy makers. The skills, know-how, and capabilities underpinning an industrial commons accumulate over time. Both government policies and the investment decisions of private enterprises determine what... View Details
Keywords: by Gary P. Pisano & Willy C. Shih; Manufacturing
  • 05 Mar 2008
  • What Do You Think?

Where Will Management Innovation Take Us?

including hiring, training, and firing personnel. All reward teams at all levels for performance. All provide generally unmonitored time for employees to develop product and service innovations as well as... View Details
Keywords: by Jim Heskett
  • 01 Jul 2013
  • Research & Ideas

Crowdfunding a Poor Investment?

of creating a business. A few years ago, the amount of money needed to fund a new company would make this kind of investing just a drop in the bucket for most startups. Today, the bar to start a company has been lowered thanks to cloud computing View Details
Keywords: by Michael Blanding; Financial Services
  • 25 Nov 2008
  • First Look

First Look: November 25, 2008

School Case 809-063 Steve Jobs and Steve Wozniak are best friends who enjoy pulling pranks together and talking about electronics. After several small collaborations, View Details
Keywords: Martha Lagace
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

seek economic ways of making both employees and targeted customers know that you value their loyalty—this doesn't require a lot of money; and fourth, work even harder at creating "owners" by... View Details
Keywords: by Sean Silverthorne
  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

announced staff cuts in reaction to slowing or declining demand. US government data from October suggests that employers remain cautious, adding just 12,000 new positions in the month as unemployment remained steady at 4.1 percent, edging... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 27 Apr 2009
  • Research & Ideas

Building Businesses in Turbulent Times

crisis as a disrupter to the status quo and look for areas of pain. In fact, cost cutting and restructuring are simply the first steps in repositioning View Details
Keywords: by Staff
  • 20 Sep 2012
  • Research & Ideas

US Competitiveness at Risk

done to fix it—in the following interview, first published in Harvard magazine's Can America Compete? report. “That great American job machine started sputtering around 2000” Porter and Rivkin lead the... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

has moved many jobs to other countries. They are not perfect. But they aspire to meet higher standards, and in their operations around the world they also try to raise the standards. Q: A critical point for... View Details
Keywords: by Sean Silverthorne
  • 09 Apr 2012
  • Research & Ideas

Who Sways the USDA on GMO Approvals?

the White House that will determine its budget and the career trajectory of its top officials. Of course, there is an overlap between the appearance of doing a good job and... View Details
Keywords: by Michael Blanding; Food & Beverage; Biotechnology; Agriculture & Agribusiness
  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

  Working PapersAccounting Information as Political Currency Authors:Karthik Ramanna and Sugata Roychowdhury Abstract We test whether accounting can be used as political currency. Our setting is the US congressional election of 2004,... View Details
Keywords: Martha Lagace
  • 01 Apr 2014
  • First Look

First Look: April 1

parts supply & logistics, FAPA, worked with his colleagues in the U.S., UK, China, and India to conduct analysis and develop three options: outsourcing e-coating to a third... View Details
Keywords: Sean Silverthorne
  • 08 Nov 2024
  • HBS Case

What Wartime Service Taught These Historic Leaders

Point. When a knee injury cut his college football career short, Eisenhower jumped to being a “cheerleader,” gathering the Corps of Cadets before games to rally their support and studying football strategy... View Details
Keywords: by Avery Forman; Entertainment & Recreation

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