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Show Results For
- All HBS Web
(1,014)
- People (2)
- News (419)
- Research (500)
- Events (3)
- Multimedia (12)
- Faculty Publications (231)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own... View Details
- Blog
Eight Steps to Board Success for Female Executives
current with industry trends and connected with other executives and directors who are wrestling with similar problems. That's why your professional network is so important to your role as a board member—your network is part of what you bring to the table. Be View Details
- 17 Oct 2019
- Research & Ideas
‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells
from gender-based strategies, for instance by no longer targeting only women in ads about household cleaning products, according to a recent Kantar study. Unilever and UN Women partnered in 2017 to fight gender stereotypes in ads. Some brands say they are View Details
- 01 Dec 2019
- News
Remix
women of color, as well as queer and gender nonconforming folks, “with the intention of curating and programming lineups that book diverse acts,” she says. Events such as Afropunk, Mothership, and Roskilde also encourage “an ethos of... View Details
- Portrait Project
Zoe Otedola
them to worry. Worry they are the only ones who look like them at the firms they’ve tirelessly worked to get into. Worry they have to code switch because their manager has no interest in their culture or what they’ve been through. I don’t want them to worry like I did.... View Details
- 01 Jun 2013
- News
Mind Your Manners
Sara Jane Ho (MBA 2012) As a newcomer to the Global A-list, some observers say China has a few things to learn about proper comportment in Western social settings. Etiquette is one of them, declares Sara Jane Ho (MBA 2012), a quintilingual Hong Kong native who has... View Details
- 11 Dec 2023
- Blog Post
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy
strategy in consumer brands, then moving from a corporate strategy role into a GM role, and athletic apparel into accessories and then beauty. Making small, connected steps along the way has allowed me to grow and evolve my career in both View Details
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
hit the company took in 2020, Satriano has been intent on expanding the company’s CHEF’STORE brand, a chain of cash-and-carry food stores that provide an alternative way for restauranteurs to make last-minute purchases. With supply chain... View Details
Keywords: by Pamela Reynolds
- 16 Jul 2013
- First Look
First Look: July 16
Publications 2013 pub The Network Secrets of Great Change Agents By: Battilana, Julie, and Tiziana Casciaro Abstract—Change is hard, especially in a large organization. Yet some leaders succeed-often spectacularly-at transforming their workplaces. What makes them... View Details
Keywords: Anna Secino
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at... View Details
Keywords: by Kristen Senz
- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
Someone is out to shoot down your best ideas. Do you know how to defend yourself? In their new book, Buy-IN: Saving Your Good Idea from Getting Shot Down, HBS professor emeritus John P. Kotter and University of British Columbia professor Lorne A. Whitehead teach how to... View Details
Keywords: by John Kotter & Lorne A. Whitehead
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Google, Microsoft, and Fedex, to foster creativity, deepen learning, and solve complex problems.) Thomke became a certified LSP facilitator and then spent more than a year working on the design of his class, with the intent of creating a... View Details
- 01 Sep 2023
- News
Case Study: The Home Team
Illustration by Jon Krause Illustration by Jon Krause Brendan Kennealey (MBA 2006) wasn’t even searching for a business idea. A couple of years ago, the Wilmington, Delaware, native met up with an old friend who’d bought a new house. Over dinner this friend enumerated... View Details
- 22 Sep 2023
- News
Capital Connection
professional fix-and-flipper, someone accumulating a portfolio of single-family rentals, or somebody buying a 200-unit housing complex, strip mall, or small hotel. They often need capital in the $1 million range and up, with intentions of... View Details
- 17 Dec 2014
- Research & Ideas
How Our Brain Determines if the Product is Worth the Price
seconds, followed by a decision screen displaying both price and product. They then indicated the extent to which they wanted to buy the items on a scale from 0 to 100, with anything above a 50 categorized as intent to purchase the... View Details
- Portrait Project
Arielle Anderson
acceptance feels like. I want to help people around me recognize their significance. I want to be intentional with the opportunities I have to show someone they are seen and heard. Because it only takes feeling seen by one person to... View Details
- 01 Sep 2022
- What Do You Think?
Is It Time to Consider Lifting Tariffs on Chinese Imports?
controversies, trade continues. It’s perhaps evidence that sanity still prevails in the business world. But it raises the question of whether it’s time for the US to send a message, however small, of positive intent toward China by... View Details
Keywords: Re: James L. Heskett
- 01 May 2020
- Blog Post
5 Reasons to Join a Club at HBS
Union (AASU) and was elected alongside two classmates. When I started at HBS, I had every intention of putting extracurriculars on the backburner and would have sworn off a club leadership position. However, HBS’ RC experience pushed me... View Details
- Web
Gender & Race in Organizations Research Group - Race, Gender & Equity
social identities (e.g., race and gender) in professional identity development processes of medical residents. She is also conducting research on identity change and career intentions of first-time pregnant professional women, as well as... View Details
- 20 May 2024
- Blog Post
Get to Know Class Day Student Speaker Erik Roberts
chance to bring authentic, intentional leadership to a space that invites a singular focus, one where the outside world can melt away when creating and serving a culinary experience. “I want to be a very values-based leader,” said... View Details