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  • 02 Jan 2018
  • Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

that stands between the consumer and the provider. You don't see this problem in food service - where restaurants pile on needless amounts of food just to charge for more View Details
Keywords: by Sean Silverthorne
  • 15 Dec 2020
  • Research & Ideas

The Unspoken Messages of COVID-19 Restrictions

interpret that to mean that it’s safe.” Luca and Glaeser teamed with University of Maryland Professor Ginger Zhe Jin and Benjamin T. Leyden, an assistant professor at Cornell University. They detailed their findings in Learning from... View Details
Keywords: by Danielle Kost; Food & Beverage
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

California consumers who rely on gas to heat their homes and cook their food. On the other hand, directors negotiating the sale of a Delaware... View Details
Keywords: by Carla Tishler
  • May 2011
  • Article

Consequences and Institutional Determinants of Unregulated Corporate Financial Statements: Evidence from Embedded Value Reporting

By: George Serafeim
I analyze Embedded Value (EV) reporting by firms with life insurance operations to assess the impact of unregulated financial reporting on transparency and to examine the institutional characteristics that promote unregulated reporting. Under EV accounting the present... View Details
Keywords: Financial Statements; Mergers and Acquisitions; Financial Reporting; Cash Flow; Contracts; Equity; Profit; Value; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Business and Shareholder Relations; Business Earnings
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  • 23 Aug 2006
  • Op-Ed

The Real Wal-Mart Effect

Wal-Mart's domestic sales volume, U.S. consumers save on the order of $18 billion per year. And because Wal-Mart forces its competitors to charge lower prices as well, this... View Details
Keywords: by Pankaj Ghemawat & Ken A. Mark; Retail
  • 18 Oct 2004
  • Research & Ideas

The Bias of Wall Street Analysts

of independent or boutique research firms in your analysis of trends concerning overly optimistic estimate forecasts? Do you think they could have an impact View Details
Keywords: by Ann Cullen; Financial Services
  • 25 May 2021
  • Blog Post

The Surprising Power of Nostalgia at Work

although nostalgia may help some companies sell consumers a range of products, it’s ultimately bad for business and the economy. They imagine that by keeping people focused on... View Details
Keywords: All Industries
  • 19 Jan 2021
  • In Practice

Leadership Advice for Biden: Restore a Sense of Calm

Frei is the UPS Foundation Professor of Service Management at HBS and is the author of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. Joseph Fuller: Focus View Details
Keywords: by Dina Gerdeman
  • 16 Nov 2009
  • Research & Ideas

The Times Captures History of American Business

From the dawn of the U.S. transcontinental railroad in 1869 to the widespread embrace of consumer products like cell phones and iPods in our time, the story View Details
Keywords: by Martha Lagace; Journalism & News
  • December 2017 (Revised January 2019)
  • Case

In the Eye of a Geopolitical Storm: South Korea's Lotte Group, China and the U.S. THAAD Missile Defense System (A)

By: Andy Zelleke and Brian Tilley
By late 2016 and early 2017, Lotte Group, a South Korean chaebol (large family-controlled business group) had become embroiled not only in the domestic political turmoil surrounding President Park Geun-hye, but also—uncomfortably—in a four-country geopolitical storm. ... View Details
Keywords: Corporate Social Responsibility; Politics; Corporate Social Responsibility and Impact; National Security; International Relations; Decision Making; Government and Politics; Leadership; South Korea; China; Japan
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  • 02 Jul 2020
  • Working Paper Summaries

Inflation with COVID Consumption Baskets

Keywords: by Alberto Cavallo
  • 10 Nov 2008
  • What Do You Think?

How Much Can You Ask of Your Customers?

play on the standard pre-Internet belief, based on the results of only one research study that became a mantra, that satisfied customers tell... View Details
Keywords: by Jim Heskett
  • 15 Dec 2008
  • Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

Elephant Live Happily Ever After?" focuses on acquisitions of three social icons: Tom's of Maine acquired by Colgate, Stonyfield Farm Yogurt purchased by Danone, and Ben... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products; Consumer Products
  • June 2011 (Revised May 2012)
  • Case

Reckitt Benckiser: Fast and Focused Innovation

By: Rebecca M. Henderson and Ryan Johnson
Since its 1999 merger Reckitt Benckiser (RB), a global consumer goods company, led by its CEO Bart Becht, RB developed a reputation for rapid product innovation and industry leading profit margins. RB's stated strategy was to focus on its Powerbrands and high growth... View Details
Keywords: Mergers and Acquisitions; Global Strategy; Innovation Leadership; Leadership Style; Growth and Development Strategy; Brands and Branding; Product Development; Performance Improvement; Commercialization; Consumer Products Industry
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  • Awards

American Marketing Association. Marketing Communications Special Interest Group Best Paper Award

By: Sunil Gupta
Winner of the 2003 Best Paper Award from the Marketing Communications Special Interest Group of the American Marketing Association for "Long Term Impact of Promotion and Advertising on Consumer Brand Choice" (with Carl Mela and Donald R. Lehmann, Journal of... View Details
  • February 2024
  • Article

Pricing Power in Advertising Markets: Theory and Evidence

By: Matthew Gentzkow, Jesse M. Shapiro, Frank Yang and Ali Yurukoglu
Existing theories of media competition imply that advertisers will pay a lower price in equilibrium to reach consumers who multi-home across competing outlets. We generalize, extend, and test this prediction. We find that television outlets whose viewers watch more... View Details
Keywords: Television Entertainment; Advertising; Residency; Social Media; Price; Media; Age
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  • 01 Jun 2024
  • News

Decoding the Promise and Perils of Generative AI

ChatGPT burst into the public consciousness on November 30, 2022. Within two months, the generative artificial intelligence (GenAI) software, which leverages a large language model (LLM) to produce human-like, text-based conversations, had reached an estimated 100... View Details
Keywords: April White
  • 26 Dec 2012
  • Working Paper Summaries

Reinforcing Regulatory Regimes: How States, Civil Society, and Codes of Conduct Promote Adherence to Global Labor Standards

Keywords: by Michael W. Toffel, Jodi L. Short & Melissa Ouellet
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

consumer brands that rely on traditional retailing for the bulk of their sales—have already been demonstrably affected. So will industries that revolve around large gatherings,... View Details
Keywords: by Dina Gerdeman
  • 16 Dec 2020
  • News

A Creator in the Era of Disruption

granted. Morrell: Alex Lazarow says this focus on deep impact differentiates frontier startups from their California counterparts. Lazarow: In Silicon Valley, less than 20% of... View Details