Publications

February 2014 (Revised January 2024)
Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino

Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details

Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India

14 Aug 2006
HBS Case

On Managing with Bobby Knight and “Coach K”

explore their own fundamental assumptions about leadership and human nature. Are people basically lazy or energetic? What motivates people to do their best? What is the most effective style of leading? Is it... View Details

Keywords: by Sean Silverthorne; Sports

April 1987 (Revised May 1987)
Supplement

Inland Steel Co. Product Policy (H): Fred Lerner--Inventory Planning and Control

By: Benson P. Shapiro and Lawrence B. Levine

Keywords: Asset Management; Metals and Minerals; Steel Industry

20 Sep 2010
Research & Ideas

Power Posing: Fake It Until You Make It

participants were randomly assigned to a high- or low-power pose group. No one was told what the study was about; instead, each participant believed it was related to the placement of ECG electrodes above View Details

Keywords: by Julia Hanna

23 Apr 2014
Working Paper Summaries

Corporate Financial Policies in Misvalued Credit Markets

Keywords: by Jarrad Harford, Marc Martos-Vila & Matthew Rhodes-Kropf; Financial Services; Banking

05 Sep 2006
Working Paper Summaries

Optimal Reserve Management and Sovereign Debt

Keywords: by Laura Alfaro & Fabio Kanczuk

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

process redesign. Over the years, the CIO job has remained a hot seat in business and has, in turn, become a key management position in executing a company's competitive cost structure View Details

Keywords: by Martha Lagace

June 2010
Article

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

By: David I. Levine and Michael W. Toffel

Several studies have examined how the ISO 9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety... View Details

Keywords: Quality; Management; Standards; Employees; Wages; Organizations; Profit; Safety; Health; Policy

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December 2023
Case

Three Decades of Cluster Policy in Catalonia: What's Next?

By: Christian H.M. Ketels

The case profiles the development of cluster-based economic development activities in Catalonia, one of Spain's most prosperous regions, over the last thirty years. It describes the evolution of these activities between 1990 and 2022 and puts these changes into the... View Details

Keywords: Economic Sectors; Economy; Geographic Location; Policy; Development Economics; Spain

2019
Report

Peer Review of the Danish Research & Innovation System: Ten Steps, and a Leap Forward: Taking Danish Innovation to the Next Level

By: Christian H.M. Ketels, Magareta Drzeniek Hanouz, Jackie Hunter, Stefan Kuhlmann, Tony Raven, Pieter Heringa, Uri Gabai, Göran Marklund and Christopher Palmberg

This report provides recommendations to the Danish government on improving the country's research and innovation system. It was prepared by a group of international peers under the umbrella of the European Commission's Horizon 2020 Policy Support Facility View Details

Keywords: Innovation; Entrepreneurial Ecosystems; Research And Development; Public Policy; Innovation and Invention; Research; Denmark

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January 2021
Article

How Personality and Policy Predict Pandemic Behavior: Understanding Sheltering-in-Place in 55 Countries at the Onset of COVID-19

By: Friedrich M. Götz, Andrés Gvirtz, Adam D. Galinsky and Jon M. Jachimowicz

The spread of COVID-19 within any given country or community at the onset of the pandemic depended in part on the sheltering-in-place rate of its citizens. The pandemic led us to revisit one of psychology’s most fundamental and most basic questions in a high-stakes... View Details

Keywords: COVID; COVID-19; Pandemic; Shelter-in-place; Personality; Government; Interactionism; Health Pandemics; Behavior; Personal Characteristics; Policy; Governance Compliance

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September 2023 (Revised February 2024)
Case

Accelerating with Caution: Forecasting and Managing birddogs' Growth

By: Mark Egan

As 2017 was drawing to a close, birddogs’ founder and CEO, Peter Baldwin, was working with his CFO Jack Sullivan to prepare for 2018. Their task at hand? To predict the demand for their product in the coming season, determine the appropriate investments in working... View Details

Keywords: Inventory; Working Capital; Forecasting and Prediction; Organizational Change and Adaptation; Financing and Loans; Apparel and Accessories Industry

February 2009 (Revised April 2011)
Course Overview Note

Growing, Financing, and Managing Family and Closely Held Firms

By: Belen Villalonga

This note provides instructors with an overview of the course, its module structure and its unifying framework. The note contains information that should only be available to instructors, and should not be distributed to students. A shorter version of the note for... View Details

Keywords: Family Business; Corporate Finance

June 2002
Article

Identity Crisis: CEO James Adamson needs to figure out what Kmart is and how to manage its competition

By: R. S. Tedlow

Keywords: Identity; Management; Competition; Consumer Products Industry

March 2020 (Revised May 2020)
Case

Generation Investment Management

By: Vikram S. Gandhi and Sarah Mehta

By January 2020, sustainable investment firm Generation Investment Management (Generation), founded in London in 2004, had grown from a shared vision among seven founders to a 90-person firm managing $27 billion in public and private equity. Throughout its history,... View Details