IT - Publications - Faculty & Research - Harvard Business School

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

set up a payment system under her new company’s name—all in one day and all on her mobile phone while (I hope) doing her regular work. Needless to say, she can mentor me any day. Of course, reverse mentoring goes on all the time, often in an opportunistic or... View Details

Keywords: by James Heskett

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

their companies' CRM initiatives had failed to deliver profitable growth and had damaged long-term customer relationships. Tempting as it may be to point the finger at your CRM technology, that won't help you reverse these worrisome... View Details

Keywords: by Jean Ayers

12 Oct 1999
Research & Ideas

It Came in the First Ships: Capitalism in America

"Capitalism came in the first ships." —Carl N. Degler, Out of Our Past No nation has been more market-oriented in its origins and subsequent history than the United States of America. The very settling of the country, from the... View Details

Keywords: by Thomas K. McCraw

08 Oct 2024
News

The Pitfalls of Passion: How It Can Backfire at Work—and What Managers Can Do About It

01 Jun 2016
News

Making It Possible to Explore and Grow

is important,” Friedlander continues, “but telling the right story about it moves a company forward.” Realizing that he lacked the business knowledge to craft such a story with credibility and impact, Friedlander resolved to bridge the... View Details

01 Nov 2010
Research & Ideas

How IT Shapes Top-Down and Bottom-Up Decision Making

decision-making toward the bottom of the corporate ladder. Communication systems, such as e-mail and instant messaging applications, will push the decision-making process toward the top. And that means developing an IT strategy isn't all... View Details

Keywords: by Carmen Nobel

26 Jul 2019
News

Amazon Needs to Tame Its Wild West Marketplace

23 Apr 2012
News

It Doesn't Pay to Be Yourself at Work

August 2009 (Revised April 2012)
Case

Genzyme's CSR Dilemma: How to Play its HAND

By: Christopher A. Bartlett, Tarun Khanna and Prithwiraj Choudhury

Genzyme, a global biotechnology company, launches a program to develop therapies for neglected diseases (e.g., malaria, TB), giving away the intellectual property. This case focuses on the decision of which diseases, which partnerships, and which markets should... View Details

Keywords: Global Strategy; Health Care and Treatment; Intellectual Property; Corporate Social Responsibility and Impact; Partners and Partnerships; Research and Development; Biotechnology Industry

Citation

Educators

Purchase

18 Nov 2022
News

What Does It Take to Safeguard a Legacy in Asset Management?

20 Feb 2018
News

L.L. Bean Will Regret Ending Its Lifetime Product Guarantee

19 Aug 2013
News

How China can defuse its looming demographic crisis

Sep 2014
Article

What It Takes to Reshore Manufacturing Successfully

The data on comparative labor and energy costs may seem compelling, but the process of bringing assembly work back to domestic factories from abroad is substantially more challenging than the economics alone would predict. This paper looks at some of the issues firms... View Details

Article

What It Takes to Reshore Manufacturing Successfully

By: Willy C. Shih

The data on comparative labor and energy costs may seem compelling, but the process of bringing assembly work back to domestic factories from abroad is substantially more challenging than the economics alone would predict. This paper looks at some of the issues firms... View Details

Keywords: Manufacturing; Manufacturing Costs; Manufacturing Strategy; U.S. Competitiveness; Competitiveness; Labor Force Participation; Labor Management; Trade; Production; Management Practices and Processes; Manufacturing Industry; United States; China

Citation

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Article

Distributionally Robust Optimization and Its Tractable Approximations

By: Joel Goh and Melvyn Sim

In this paper we focus on a linear optimization problem with uncertainties, having expectations in the objective and in the set of constraints. We present a modular framework to obtain an approximate solution to the problem that is distributionally robust and more... View Details

Keywords: Information Technology; Mathematical Methods; Operations