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Show Results For
- All HBS Web
(763)
- People (4)
- News (182)
- Research (471)
- Events (6)
- Multimedia (5)
- Faculty Publications (279)
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- 2016
- Book
Revolutionizing Innovation: Users, Communities, and Open Innovation
By: Dietmar Harhoff and Karim R. Lakhani
The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process, which emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details
Harhoff, Dietmar and Karim R. Lakhani, eds. Revolutionizing Innovation: Users, Communities, and Open Innovation. Cambridge, MA: MIT Press, 2016.
- 05 Aug 2011
- Working Paper Summaries
An Exploration of Optimal Stabilization Policy
- Web
About | Social Enterprise | Harvard Business School
Finance courses and second-year elective courses on Business at the Base of the Pyramid and impact investing. He also teaches in various executive education courses and in the PhD development sequence in the department of Economics. Much of his research examines... View Details
- January 2025
- Case
North Forty: Managing Liquidity Through Change
By: Luis M. Viceira and Brad Towne
This case explores the interaction between spending and investment decisions at a family office, specifically the family office of Jeff and Tricia Raikes, with special emphasis on the management of spending, portfolio investments, and asset liquidity in the presence of... View Details
Keywords: Family Office; Forecasting and Prediction; Asset Management; Financial Liquidity; Financial Strategy; Investment Portfolio; Spending; Planning
Viceira, Luis M., and Brad Towne. "North Forty: Managing Liquidity Through Change." Harvard Business School Case 225-061, January 2025.
- 17 Apr 2014
- Working Paper Summaries
Poverty and Crime: Evidence from Rainfall and Trade Shocks in India
Keywords: by Lakshmi Iyer & Petia Topalova
- 10 Feb 2022
- Research & Ideas
Why Are Prices So High Right Now—and Will They Ever Return to Normal?
including food and beverages, health products, household items, electronics, and personal products like shampoo. As the researchers looked closely at what stores were carrying, it became clear that three distinct phases to stocking woes... View Details
Keywords: by Rachel Layne
- June 2009 (Revised June 2009)
- Case
VidaGas: VillageReach - The Mozambican Foundation for Community Development Joint Venture
This case describes the evolution of a liquid petroleum gas (LPG) distributor start-up, incubated by two not-for-profit NGOs to help improve the vaccine cold chain in Northern Mozambique. These NGOs must face the decision whether and how to sell their participation in... View Details
Keywords: Joint Ventures; Supply Chain; Health Care and Treatment; Investment; Non-Governmental Organizations; Energy Sources; Energy Industry; Health Industry; Mozambique
Watson, Noel H., and Santiago Kraiselburd. "VidaGas: VillageReach - The Mozambican Foundation for Community Development Joint Venture." Harvard Business School Case 609-107, June 2009. (Revised June 2009.)
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
have asked about education, occupation, language, even whether a household owned a radio set. Ancestry.com faced its first such test in 2002, when the 1930s census records became public. At 12:01 a.m. on Monday, April 1, the National... View Details
- 18 Oct 2011
- First Look
First Look: October 18
find that involuntary closures are most frequent in U.S. counties with high rates of households headed by single mothers, low levels of college education, high rates of property crime, a strong presence of multi-market vs. local banks,... View Details
Keywords: Sean Silverthorne
- 11 Jun 2008
- Working Paper Summaries
Gender in Job Negotiations: A Two-Level Game
- 30 Oct 2014
- Working Paper Summaries
Housing Collateral, Credit Constraints, and Entrepreneurship-Evidence from a Mortgage Reform
- 20 Aug 2020
- Book
From the Plow to the Pill: How Technology Shapes Our Lives
For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. Less deeply understood has been the impact of technology on the inner currents of our personal lives,... View Details
Keywords: by Dina Gerdeman
- Web
Entrepreneurship - Faculty & Research
firms that take fewer risks. Additional tests support altruism as the driving motive. Informal capital is thus a behaviorally distinct source of startup funding, shaped by relational and non-pecuniary objectives. Keywords: Early Stage Finance ; Informal Investment ;... View Details
- 21 Nov 2022
- Research & Ideas
Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers
of their total budget on retail goods when they use BNPL. Higher-income users are more likely to use BNPL for big-ticket items like household appliances, the researchers note. Lower-income consumers, those who may not use or have access... View Details
- 28 Apr 2021
- Research & Ideas
Remote Workers Spend More on Housing. Do They Deserve Higher Pay?
To executives expecting to save on office space when some employees continue working remotely post-pandemic: Not so fast. Makeshift desks and kitchen tables have sufficed for many people working from home to avoid COVID-19. However, permanently remote workers tend to... View Details
Keywords: by Kristen Senz
- Web
General Merchants to Commodities Brokers | Baker Library | Bloomberg Center | Harvard Business School
Henry worked for his father, Abraham, a cattle dealer. When he came to America, he started as an itinerant peddler of household and farm goods around Mobile, Alabama. [1] He then settled in Montgomery, Alabama’s capital, where he opened a... View Details
- August 2007 (Revised September 2007)
- Case
Gome: Bidding for China Paradise
Gome, China's largest electronics retailer, has the opportunity to acquire China Paradise, the number three player in the Chinese electronic retailer industry. This happened in the general context of a great market development and potential consolidation of the... View Details
Keywords: Acquisition; Trade; Market Entry and Exit; Performance; Opportunities; Competition; Consolidation; Corporate Strategy; Electronics Industry; Retail Industry; China
Jin, Li, Li Liao, Ruoran Guo, and Jielun Zhu. "Gome: Bidding for China Paradise." Harvard Business School Case 208-002, August 2007. (Revised September 2007.)
- 30 Mar 2023
- Blog Post
Amager Bakke: A Look into the Future of Waste Incineration
the district heating system. Over the next few years, even more households will be connected to the district heating system as a result of country’s efforts to move away from natural gas. A view of Amager Bakke waste incinerator's unique... View Details
- 10 Nov 2011
- Working Paper Summaries