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  • 16 Mar 2010
  • First Look

First Look: March 16

judgments made with clear incentives for objectivity. The consistency we observe between public and private judgments indicates that participants believed their biased assessments. Our results suggest that... View Details
Keywords: Martha Lagace
  • February 2018
  • Article

Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience

By: Bradley R. Staats, Diwas S. KC and F. Gino
Many models in operations management involve dynamic decision making that assumes optimal updating in response to information revelation. However, behavioral theory suggests that rather than updating their beliefs, individuals may persevere in their prior beliefs. In... View Details
Keywords: Information; Announcements; Service Operations; Decision Making; Medical Specialties; Experience and Expertise; Medical Devices and Supplies Industry
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  • 2023
  • Working Paper

Feature Importance Disparities for Data Bias Investigations

By: Peter W. Chang, Leor Fishman and Seth Neel
It is widely held that one cause of downstream bias in classifiers is bias present in the training data. Rectifying such biases may involve context-dependent interventions such as training separate models on subgroups, removing features with bias in the collection... View Details
Keywords: AI and Machine Learning; Analytics and Data Science; Prejudice and Bias
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  • Web

Faculty & Research

HBS Book Negotiation: The Game Has Changed By: Max Bazerman The world has changed dramatically in just the past few years—and so has the game of negotiation. COVID-19, Zoom, political polarization, the online economy, increasing economic globalization, View Details
  • June 2020
  • Article

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

By: Maria Ibanez and Michael W. Toffel
Accuracy and consistency are critical for inspections to be an effective, fair, and useful tool for assessing risks, quality, and suppliers—and for making decisions based on those assessments. We examine how inspector schedules could introduce bias that erodes... View Details
Keywords: Assessment; Bias; Inspection; Scheduling; Econometric Analysis; Empirical Research; Regulation; Health; Food; Safety; Quality; Performance Consistency; Governing Rules, Regulations, and Reforms
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  • 2017
  • Article

True Happiness: The Role of Morality in the Concept of Happiness

By: Jonathan Phillips, Julian De Freitas, Christian Mott, June Gruber and Joshua Knobe
Recent scientific research has settled on a purely descriptive definition of happiness that is focused solely on agents' psychological states (high positive affect, low negative affect, high life satisfaction). In contrast to this understanding, recent research has... View Details
Keywords: Moral Cognition; Happiness; Moral Sensibility; Emotions; Well-being
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    The Limits of Algorithmic Measures of Race in Studies of Outcome Disparities

    We show that the use of algorithms to predict race has significant limitations in measuring and understanding the sources of racial disparities in finance, economics, and other contexts. First, we derive theoretically the direction and magnitude of measurement... View Details
    • 18 Sep 2014
    • Working Paper Summaries

    Institutional Strategies in Emerging Markets

    Keywords: by Christopher Marquis & Mia Raynard
    • 07 Nov 2023
    • Research & Ideas

    When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'

    world, where we don’t usually share our pictures when we apply for a job.” However, employers on such platforms may not be particularly well-served by these hunches, which are often rooted in biases and... View Details
    Keywords: by Scott Van Voorhis
    • 28 Apr 2015
    • First Look

    First Look: April 28

      Publications April 2015 HarperBusiness Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs By: Yoffie, David B., and Michael A. Cusumano Abstract—The authors of the... View Details
    Keywords: Sean Silverthorne
    • 05 Dec 2023
    • Research & Ideas

    Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

    of “first-order importance” for understanding behavioral economics’ influence on social science. “Although behavioral economists have put great energies into studying how nudges, frames, familiarity, and learning influence View Details
    Keywords: by Kara Baskin
    • October 2017 (Revised November 2017)
    • Case

    NYC311

    By: Constantine E. Kontokosta, Mitchell Weiss, Christine Snively and Sarah Gulick
    Joe Morrisroe, executive director for NYC311, had some gut instincts but no definitive answer to the question he was just asked by one of the mayor’s deputies: “Are some communities being underserved by 311? How do we know we are hearing from the right people?” Founded... View Details
    Keywords: New York City; NYC; 311; NYC311; Big Data; Equal Access; Bias; Data Analysis; Public Entrepreneurship; Urban Informatics; Predictive Analytics; Chief Data Officer; Data Analytics; Cities; City Leadership; Analytics and Data Science; Analysis; Prejudice and Bias; Entrepreneurship; Public Sector; City; Public Administration Industry; New York (city, NY)
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    • Person Page

    Curriculum Vitae

    Noel Watson

     

    View Details

    • Article

    Default Neglect in Attempts at Social Influence

    By: Julian Zlatev, David P. Daniels, Hajin Kim and Margaret A. Neale
    Current theories suggest that people understand how to exploit common biases to influence others. However, these predictions have received little empirical attention. We consider a widely studied bias with special policy relevance: the default effect, which is the... View Details
    Keywords: Social Influence; Default Effect; Nudges; Choice Architecture; Decision Making; Behavior
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    • 2020
    • Working Paper

    Strategic Foresight as Dynamic Capability: A New Lens on Knightian Uncertainty

    By: J. Peter Scoblic
    This paper proposes to treat strategic foresight as a dynamic capability, providing a new theoretical lens on managerial judgment. Formulating strategy under uncertainty is a central challenge facing the modern firm. Analogy is thought to help managers make sense of... View Details
    Keywords: Foresight; Dynamic Capabilities; Managerial Judgment; Risk and Uncertainty; Management; Strategy
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    • June 2011
    • Article

    Truth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor

    By: Christina Fong and Felix Oberholzer-Gee
    It is often difficult for donors to predict the value of charitable giving because they know little about the persons who receive their help. This concern is particularly acute when making contributions to organizations that serve heterogeneous populations. While we... View Details
    Keywords: Philanthropy and Charitable Giving; Policy; Information; Knowledge Acquisition; Game Theory; Prejudice and Bias; Poverty; Welfare
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    • 25 Feb 2019
    • Research & Ideas

    How Gender Stereotypes Kill a Woman’s Self-Confidence

    abilities, likely from a very young age,” Coffman says. “Until we can change these stereotypes, it’s essential to think about how we can better inoculate individuals from biases induced by stereotypes, helping people to pursue fulfilling... View Details
    Keywords: by Dina Gerdeman

      Policy versus Practice: Conceptions of Artificial Intelligence

      The recent growth of concern around issues such as social biases implicit in algorithms, economic impacts of artificial intelligence (AI), or potential existential threats posed... View Details

      • 09 May 2012
      • Research & Ideas

      Clayton Christensen’s “How Will You Measure Your Life?”

      such analysis shows that the marginal costs are lower, and marginal profits are higher, than the full cost. This doctrine biases companies to leverage what they have put in place to succeed in the past,... View Details

        Shaking the Globe: Courageous Decision-Making in a Changing World

        We live in a highly interdependent world where 95 percent of the world's consumers live outside the U.S. Two-thirds of the world's purchasing power is also outside the U.S. Shaking the Globe guides everyone on how to absorb the... View Details