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  • 17 Sep 2024
  • Blog Post

The International Experience at HBS: Zoe Sun (MBA 2024)

Capitalism inspired me to solve the pressing issue of climate change while empowering communities in frontier markets. I had no entrepreneurship background, had never considered founding or working in a start-up, and had never lived in Africa before HBS. However, the... View Details
  • 22 Dec 2015
  • First Look

December 22, 2015

International Management Entrepreneurial Imagination and a Demand and Supply-side Perspective on the MNE and Cross-border Organization By: Jones, Geoffrey, and Christos Pitelis Abstract—This article explores the role of entrepreneurial imagination on the international... View Details
Keywords: Carmen Nobel
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

data from a large Indian garment firm with rich survey data on line managers, we find that several key dimensions of managerial quality, like attention, autonomy, and control, are important for learning-by-doing as well as for overall... View Details
Keywords: Dina Gerdeman
  • 19 Jan 2016
  • First Look

January 19, 2016

comprehensive and multidisciplinary view of the field of user and open innovation, reflecting advances in the field over the last several decades. The contributors—including many colleagues of Eric von Hippel—offer both theoretical and empirical perspectives View Details
Keywords: Sean Silverthorne
  • 04 Oct 2011
  • Working Paper Summaries

Reviews, Reputation, and Revenue: The Case of Yelp.com

Keywords: by Michael Luca; Food & Beverage

    Entering StartUpLand: An Essential Guide to Finding the Right Job

    Many professionals aspire to work for a start-up. Executives from large companies view them as models to help them adapt to today’s dynamic innovation economy. Yes, start-ups look magical, but they can also be chaotic and inaccessible. Many books are written for... View Details

    • August 2015 (Revised June 2021)
    • Case

    Amazon.com, 2021

    By: John R. Wells, Benjamin Weinstock, Gabriel Ellsworth and Galen Danskin
    In February 2021, Amazon announced 2020 operating profits of $22,899 million, up from $2,233 million in 2015, on sales of $386 billion, up from $107 billion five years earlier (see Exhibit 1). The shareholders expressed their satisfaction (see Exhibit 2), but not all... View Details
    Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Internet; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Digital Platforms; Competition; Internet and the Web; Corporate Strategy; Digital Marketing; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Information Infrastructure; Information Technology; Mobile and Wireless Technology; Price; Applications and Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle
    Related
    • 01 Oct 2001
    • Research & Ideas

    How To Make Restructuring Work for Your Company

    The following excerpt is taken from the "Lessons of Restructuring" section of Gilson's introduction to Creating Value through Corporate Restructuring. Although the case studies in this book span a wide range of companies,... View Details
    Keywords: by Stuart C. Gilson
    • July 1997
    • Case

    Walt Disney's Dennis Hightower: Weaving Together the European Operations

    By: Ashish Nanda
    The case describes the actions taken by Dennis Hightower as president of Disney Consumer Products in Europe and the Middle East from 1988 to 1994. It focuses on how he has gone about establishing a regional office and knitting local operations closer together, the... View Details
    Keywords: Organizational Change and Adaptation; Business or Company Management; Multinational Firms and Management; Entertainment and Recreation Industry; Middle East; Europe
    Related
    • 08 Feb 2024
    • Blog Post

    African American Student Union Spotlight on Joint Degrees

    your unique educational experience at HBS? The MS/MBA has given me many unique opportunities to learn through hands-on projects. Within the first year I have: delivered a product design around Generative AI to a View Details
    • 05 Feb 2007
    • Research & Ideas

    Business and the Global Poor

    life, just that the pecking order from the poor person's perspective is likely to be different. The shift we see is in a new understanding about who the customer is. That's why we think that more companies should be looking to leverage... View Details
    Keywords: by Sean Silverthorne
    • 19 Feb 2008
    • Research & Ideas

    Radical Design, Radical Results

    the competitive advantage gained by how a product "speaks" to a customer is clear. Just think about how Apple began its resurrection in 1998 with the unthinkable design of computers made of... View Details
    Keywords: by Julia Hanna; Consumer Products
    • 01 May 2025
    • HBS Seminar

    Dan Iancu, Stanford Graduate School of Business

    • Program

    Senior Executive Leadership Program—India

    establish or expand presence in the India and South Asia region. Participants typically represent organizations including: Large, established companies Entrepreneurial ventures—either new companies or new ventures within established companies Family businesses View Details
    • 28 Feb 2012
    • First Look

    First Look: Feb. 28

    Authors:Mark Mortensen and Tsedal Neeley Publication:pub Abstract Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues View Details
    Keywords: Sean Silverthorne
    • July–August 2013
    • Article

    A Joint Model of Usage and Churn in Contractual Settings

    By: Eva Ascarza and Bruce G.S. Hardie
    As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
    Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
    Related
    • 10 Sep 2024
    • Blog Post

    Leading with Creative Problem Solving: Ron Kurtz (MBA 1967)

    copywriter. Two undergraduate internships at large retail advertisers gave me enough exposure and experience to discover that, in addition to advertising copywriting, I was interested in things like product attributes, pricing, and... View Details
    Keywords: All Industries
    • Web

    Faculty & Research

    was placed in receivership on the morning of March 10. HBS Working Paper Prices and Concentration: A U-shape? Theory and Evidence from Renewables By: Michele Fioretti, Junnan He and Jorge Tamayo We show that when firms compete via supply... View Details
    • 16 Jun 2020
    • Research & Ideas

    Your Customers Have Changed. Here's How to Engage Them Again.

    customers to come to them, they need to go to their customers. Past research demonstrates that firms who maintain or accelerate customer-centric philosophies consistently outperform firms that do not. In fact, they gain market share View Details
    Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
    • 01 Feb 2023
    • What Do You Think?

    Will Hybrid Work Strategies Pull Down Long-Term Performance?

    hybrid—version that gained acceptance (at least for coders) in tech companies like Cisco Systems and Sun Microsystems 30 years ago. The pandemic surge in work-from-home has morphed in some organizations into hybrid work strategies that... View Details
    Keywords: by James Heskett