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  • 29 Jan 2013
  • First Look

First Look: Jan. 29

important questions in terms of its future strategy and mission. Should the Bank continue to focus on micro-level development initiatives, such as the Millennium Development Goals (MDG), or return to... View Details
Keywords: Sean Silverthorne
  • 22 Feb 2017
  • HBS Seminar

Juliet Schor, Boston College

  • 2006
  • Other Unpublished Work

Does Competition Increase Patent Litigation? Empirical Evidence of Strategic Patenting in the Telecom Equipment Industry

By: Juan Alcacer and Rachelle C. Sampson
Anecdotal evidence suggests that patent litigation has increased in the last 20 years as firms in knowledge intensive industries use patents more frequently to protect their knowledge stocks and managers focus on extracting new revenue streams from existing patent... View Details
Keywords: Patents; Competition; Lawsuits and Litigation
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  • March 2009
  • Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
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  • Web

Entrepreneurial Management - Faculty & Research

exclusively on language learning with an estimated market size of $17 billion in 2020. As a technology-first company, Duolingo recognized the enormous potential of Gen AI to power innovative products, such as conversational language practice. However, Hacker envisioned... View Details
  • Web

Middle East & North Africa - Global

Üretim’s client base, so Bayçöl had to ensure the workforce was capable enough to cater for the growing demand. As Bayçöl was planning the future of Enerjisa Üretim, he wondered which business line he should give the most attention to and... View Details
  • 26 Mar 2014
  • HBS Seminar

Brian Kahin, MIT

  • Web

Latin America - Global

greatly increased the volume of in-depth research and course materials that focus on business management issues specific to Latin American companies. This has also enabled HBS to strengthen its relationships with important companies and... View Details
  • 01 Dec 2023
  • News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • 03 Feb 2021
  • Blog Post

Faculty Spotlight: Professor Jurgen Weiss

course. His research and consulting work focus on the fundamental transformation of the energy industry in light of rapid technological change and climate change-related pressures. Professor Weiss is a faculty affiliate of BEI. In this... View Details
  • Web

Entrepreneurship - Faculty & Research

models to measure a firm's focus on climate solutions, we find that incumbents in similar product markets as VC-backed startups increase their product focus on climate solutions. Consistent with VC... View Details
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 2024
  • Chapter

Corporations as the Central Institutions of Society

By: Joseph L. Badaracco
Mark Twain observed that, “Prediction is very difficult—particularly when it involves the future,” and he was right. One way to reduce the risk of becoming an infamous forecaster—like the experts who told us the Internet would quickly collapse, that Apple would never... View Details
Keywords: Trends; Business and Government Relations; Organizations; Power and Influence; Society
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  • Web

Business & Environment - Faculty & Research

financing of climate-tech startups. Using large language models to measure a firm's focus on climate solutions, we find that incumbents in similar product markets as VC-backed startups increase their product View Details
  • Web

Africa - Global

during which she conducted in-depth case study interviews with senior executives of select companies and engaged in strategic discussions regarding future case collaborations. The evening was highlighted by high-level networking and a... View Details
  • Web

Blog - Business & Environment

França & John Hogan 13 Feb 2025 | IFC India 2025: Development While Decarbonizing - India’s Path to Net Zero Alumni Career Journey: Sophie Levin (MS/MBA 2022) - How Risk Can Be the Key to a Sustainable Future Sophie Levin 16 Jan 2025 |... View Details
  • 03 Jul 2018
  • First Look

New Research and Ideas, July 3, 2018

design tools is a powerful force that is leveling the global technology playing field. It democratizes innovation and makes future competition more challenging. This paper describes the knowledge flows through production and design tools,... View Details
Keywords: Dina Gerdeman
  • Web

2023 Reunion Presentations - Alumni

chains have come under unprecedented stress as a result of US-China trade tensions, the pandemic, and geopolitical shocks. We've documented US participation in global value chains over four decades, with particular focus on the last five... View Details
  • 23 Feb 2009
  • Research & Ideas

Creative Entrepreneurship in a Downturn

how to win? A: My advice here is simple: Think business model. Most managers tend to focus on cost management and operational efficiencies when they strategize during a downturn. While there is nothing wrong with that, I do think such... View Details
Keywords: by Martha Lagace
  • Web

Technology & Innovation - Faculty & Research

incumbents in similar product markets as VC-backed startups increase their product focus on climate solutions. Consistent with VC investment serving as a signal for future demand and commercial potential of... View Details