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  • All HBS Web  (1,121)
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Show Results For

  • All HBS Web  (1,121)
    • People  (8)
    • News  (246)
    • Research  (452)
    • Events  (6)
    • Multimedia  (15)
  • Faculty Publications  (245)
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  • 31 Aug 2009
  • Research & Ideas

Why Competition May Not Improve Credit Rating Agencies

in order. Third-party ratings are produced by profit-making firms, and that system, which has generally worked very well, is not flawless. If you want to really know the value of a security, there is no shortcut to doing the work yourself. Nevertheless, ratings still... View Details
Keywords: by Martha Lagace; Financial Services
  • 11 Jun 2001
  • Research & Ideas

E-Commerce Unplugged

experiences they seek to fulfill their identity). Companies will need to assemble the components of a total solution, some elements of which might be far from their traditional businesses. Unleashing the value of m-commerce requires... View Details
Keywords: by Nitin Nohria & Marty Leestma
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

experience with a debt collector, it reduces the risk of regulatory scrutiny and may incline them more toward doing business with the bank again in the future. Lastly, Turkasset’s methods are better for employees, as well, who see themselves as performing a mission to... View Details
Keywords: by Michael Blanding; Financial Services
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

efforts by the city’s government to address them became 14% more trusting and 12% more supportive of government. Moreover, residents who additionally received transparency into the growing backlog of service requests that government was failing to View Details
Keywords: Dina Gerdeman
  • 13 Jan 2015
  • First Look

First Look: January 13

achieving financial success. They aspire to build organizations that succeed in the marketplace by earning the respect, trust, and, commitment of their people, customers, communities, and investors. Higher-ambition leaders commit to simultaneously meeting financial... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2002
  • Research & Ideas

Building ’Brandtopias’—How Top Brands Tap into Society

consider the life of a guy who was twenty years old and living in Green Bay, Wisconsin. Such a young man was facing a very different reality. Factory jobs had mostly disappeared and now he was looking at a life stocking shelves in franchise stores for $9 an hour, View Details
Keywords: by Martha Lagace
  • 15 Jul 2015
  • Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

merchandise and had trouble fulfilling many orders. Gupta said the main goal for Amazon in hosting Prime Day will clearly be customer acquisition, whether by attracting brand new customers through the sale's buzz, or by getting occasional... View Details
Keywords: Re: Sunil Gupta; Retail
  • 16 Aug 2011
  • First Look

First Look: August 16

helps them to fulfill this motivation. Read the paper: http://www.people.hbs.edu/mnorton/leboeuf%20norton%20in%20press.pdf Economic Impacts of Immigration: A Survey Authors:Sari Pekkala Kerr and William R. Kerr Publication:Finnish... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2011
  • First Look

First Look: July 5

time, the company has announced a commitment to improve customer responsiveness and reduce the "fill rate," the time it takes to fulfill new orders. These changes may require adding warehouses or outsourcing View Details
Keywords: Sean Silverthorne
  • 23 Mar 2020
  • Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

technological complexity only magnifies the challenge. Many companies, meanwhile, are apt to see investment in safety as the cost of fulfilling regulatory requirements or protecting against lawsuits, rather than as an opportunity to... View Details
Keywords: by Michael Blanding; Health; Medical Devices & Supplies
  • 13 Dec 2004
  • Research & Ideas

Sharing News That Might Be Bad

fulfill her commitments and still protect the business by shifting the focus of the conversation to the future, says Heath Shackleford, manager of public relations at Nashville-based American Healthways. "What the manager really... View Details
Keywords: by Paul Michelman
  • 12 Apr 2004
  • Research & Ideas

Waking Up a Sleeping Company

choice but to make the Medtronic culture more performance-oriented if we were going to fulfill our mission. Otherwise, we would lose out to more aggressive competitors and never earn the right to serve those patients. ... the organization... View Details
Keywords: by Bill George
  • 08 Oct 2007
  • Research & Ideas

Management Education’s Unanswered Questions

give back, is misguided. The heart of a profession is that it is in the course of doing one's work that one is actually doing good and fulfilling the duty that is demanded of professionals. My worry—and this is not limited to business... View Details
Keywords: by Martha Lagace; Education
  • 23 Jul 2001
  • Research & Ideas

Looking for CEOs in All the Wrong Places

not really that of a broker, as described by existing research on third-party behavior. Rather, their task in fulfilling an assignment at this level tends to be limited to that of facilitator and communicator." It's the company's... View Details
Keywords: by Peter K. Jacobs; Employment
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

lending portfolio would have to move to the productive sector of the Bolivian economy by 2018, and these loans would have a controlled interest rate of 11.5%. How would BancoSol meet these targets, fulfill its mission, and remain... View Details
Keywords: Dina Gerdeman
  • 05 Jun 2018
  • First Look

New Research and Ideas, June 5, 2018

to join a syndicate that will fulfill the contract. We model syndicated markets as a repeated extensive form game and show that standard intuitions from industrial organization can be reversed: collusion may become easier as market... View Details
Keywords: Dina Gerdeman
  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

Customers of a financial intermediary, in contrast, provide financing in exchange for a specific set of services and do not want the fulfillment of these services to be contingent on the credit risk of the intermediary, even when they are... View Details
Keywords: Carmen Nobel
  • 19 Aug 2008
  • First Look

First Look: August 19, 2008

of the Women's Tennis Association, arrives amidst turmoil. Players and tournaments clash over opposing interests. As a result, the board members who represent them are equally divided and feel conflicted about their role. They aren't sure how to help their constituents... View Details
Keywords: Sean Silverthorne
  • 29 Jan 2007
  • Research & Ideas

The Business Press Is a Watchdog that Bites

tell journalists about this work? A: This is evidence of the fact that they really do fulfill an important role, particularly in the business press. A lot of non-business press journalists don't always think as highly of the business... View Details
Keywords: by Martha Lagace; Journalism & News; Publishing
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