Publications

November 2000 (Revised May 2002)
Case

Oracle Corporation

By: Frances X. Frei and Hanna Rodriguez-Farrar

Oracle Corp., the world's second-largest independent software company (behind Microsoft) was the world's dominant supplier of database software. Oracle also sold application software, such as the popular enterprise resource planning and customer relationship management... View Details

Keywords: Organizational Change and Adaptation; Internet and the Web; Service Operations; Service Delivery; Applications and Software; Management Teams; Innovation and Invention; Web Services Industry; Information Technology Industry

November 2000 (Revised May 2002)
Case

FleetBoston Financial: Online Banking

By: Frances X. Frei and Hanna Rodriguez-Farrar

As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet... View Details

Keywords: Business Model; Borrowing and Debt; Cost Management; Banks and Banking; Consumer Behavior; Service Operations; Competition; Online Technology; Banking Industry; United States

2000
Chapter

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker

Keywords: Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry

July 2000 (Revised May 2002)
Case

Gateway: Moving Beyond the Box

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar

Gateway has opened retail stores to differentiate itself from its competitors (e.g., Dell). Describes how the company has created an excellent service experience, but has struggled financially as a result. View Details

Keywords: Transition; Change Management; Valuation; Service Operations; Service Delivery; Distribution Channels; Computer Industry; Electronics Industry; United States

May 26, 2000
Article

Web Self-Service Can Be Self-Defeating

By: Frances X. Frei and Y. Moon

Keywords: Internet and the Web

2000
Chapter

Divergent Paths of Product Market Regulation in France and Germany, 1970-1990

By: Gunnar Trumbull

Keywords: Product Marketing; France; Germany

16 July 1999
Article

Measuring Aggregate Process Performance Using AHP

By: Frances X. Frei and Patrick T. Harker

Keywords: Performance; Measurement and Metrics

July 1999 (Revised May 2003)
Teaching Note

Vivendi: Revitalizing a French Conglomerate (A) & (B) TN

By: Cynthia A. Montgomery and Elizabeth Gordon

Teaching Note for (9-799-019) and (9-703-418). View Details

Keywords: Business Conglomerates; France

1999
Chapter

How Financial Firms Decide on Technology

By: Lorin M. Hitt, Frances X. Frei and Patrick T. Harker

Keywords: Financial Institutions; Decision Making; Technology; Banking Industry; Financial Services Industry

May 1999
Teaching Note

Genset Initial Public Offering (A) & (B) TN

By: Paul A. Gompers

Teaching Note for (9-297-096) and (9-297-097). View Details

Keywords: Biotechnology Industry; United States; France

May 1999
Teaching Note

Genset: 1989 TN

By: Paul A. Gompers

Teaching Note for (9-298-070). View Details

Keywords: Biotechnology Industry; France

April 1999
Case

French Pension System, The: On The Verge Of Retirement? (Abridged)

By: David A. Moss

Surveys the French pension system, its particular institutional characteristics, and some of the critical challenges and opportunities facing French reformers. Like almost every other industrialized country, France has a large pay-as-you-go public pension system that... View Details

Keywords: Retirement; Governing Rules, Regulations, and Reforms; Policy; Economic Growth; Economics; Capital Markets; Wages; Public Administration Industry; France

1999
Working Paper

Effective Call Center Management: Evidence from Financial Services

By: Ann Evensen, Patrick T. Harker and Frances X. Frei

1999
Working Paper

How Financial Firms Decide on Technology

By: Lorin M. Hitt, Frances X. Frei and Patrick T. Harker

1999
Working Paper

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker

December 1998 (Revised May 2003)
Case

Vivendi (A): Revitalizing a French Conglomerate

By: Cynthia A. Montgomery and John M. Turner

Examines corporate strategy for a diversified firm in the French business context. Issues include corporate governance, vision, and the management of unrelated diversification. After the company's first loss ever, the Vivendi board elected a new chairman who completed... View Details

Keywords: Business Conglomerates; Technological Innovation; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Competitive Strategy; Corporate Strategy; Diversification; Media and Broadcasting Industry; Telecommunications Industry; France

December 1998
Article

Entrepreneurs and Business Performance in Nineteenth Century France

By: Tom Nicholas, Elisa Boccaletti and James Foreman-Peck

A popular explanation for the supposed "delayed industrialisation" of the nineteenth century French economy has been the inappropriate attitudes and actions of the managerial classes and family firms. To address these claims we model the supply and demand for... View Details

Keywords: Entrepreneurship; Performance; Economy; Management; Success; Opportunities; Management Analysis, Tools, and Techniques; Saving; Higher Education; Training; Demand and Consumers; France

March 1998
Teaching Note

Crown Cork & Seal/CarnaudMetalbox TN

By: William E. Fruhan Jr.

Teaching Note for (9-296-019). View Details

Keywords: Service Industry; United States; France

January 1998 (Revised September 2001)
Case

Genset: 1989

By: Paul A. Gompers and Amy Burroughs

Discusses the start-up strategy at Genset, a French biotech firm. Pascal Brandys, a venture capitalist, and Marc Vasseur, a leading French scientist, must decide how to proceed. Future real options are central to the strategy. View Details

Keywords: Strategy; Venture Capital; Business Startups; Biotechnology Industry; France