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Show Results For
- All HBS Web
(2,832)
- People (16)
- News (1,034)
- Research (995)
- Events (15)
- Multimedia (37)
- Faculty Publications (783)
- 15 Sep 2021
- Video
Okechukwu "Okey" Enelamah
Okey Enelamah, the former Nigerian Minister of Industry, Trade, and Investment (2015-2019) and Founder of African Capital Alliance, explains the foundations of his religious values and the importance of family. View Details
- July 2010 (Revised January 2017)
- Background Note
Marketing Analysis Toolkit: Customer Lifetime Value Analysis (2024)
By: Thomas Steenburgh and Jill Avery
Customers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric that allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset... View Details
Keywords: Customer Lifetime Value; Return On Investment; Customer Acquisition; Customer Retention; Customer Churn; ＂Marketing Analytics＂; Marketing; Customer Relationship Management; Customer Focus and Relationships; Customer Value and Value Chain; Management Analysis, Tools, and Techniques; Marketing Strategy; Measurement and Metrics; Strategic Planning; Value
Steenburgh, Thomas, and Jill Avery. "Marketing Analysis Toolkit: Customer Lifetime Value Analysis (2024)." Harvard Business School Background Note 525-017, July 2010. (Revised January 2017.)
Laura Alfaro
Laura Alfaro is the Warren Alpert Professor of Business Administration. At Harvard since 1999, she served as Minister of National Planning and Economic Policy in Costa Rica from 2010-2012, taking a leave from HBS. She is Co-Editor of the Journal of International... View Details
- Research Summary
Self-Management & Self-Organizing Systems
Self-management serves as a foundational theme for much of my research; many of my interests were forged while working to enable self-management in organizational settings. Self-managing systems rely heavily on interpersonal relationships, peer regulation and... View Details
- 19 Aug 2017
- News
Continue the revolt that CEOs launched
- 2011
- Tool
Stepping Up to Management
By: Linda A. Hill
Enable new managers to learn their jobs—while performing their jobs—with content that's integrated into their day-to-day workflow. Stepping Up to Management puts new managers on the right track so they can hit the ground running while laying the foundation for a... View Details
Hill, Linda A. Stepping Up to Management. Tool. Watertown, MA: Harvard Business Publishing, 2011.
- 17 Sep 2012
- News
How to Manage a Diverse and Dispersed Team
- April 2016 (Revised December 2016)
- Case
The Container Store
By: Tatiana Sandino, Zeynep Ton and Aldo Sesia
The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details
Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States
Sandino, Tatiana, Zeynep Ton, and Aldo Sesia. "The Container Store." Harvard Business School Case 116-020, April 2016. (Revised December 2016.)
- 12 PM – 1 PM EST, 23 Feb 2016
- Webinars: Career
How to Make Your Boss (& Teams) Love You
How do you stand out, add value to your teams and make your boss, your clients, and your colleagues love you? Jodi Glickman, president and founder of Great on the Job and regular blogger for Harvard Business Review, will unwrap the GIFT of Great on the Job... View Details
- 13 Apr 2022
- News
A Century Of Cases: Harvard Marks 100th Birthday Of The Case Method
- 10 May 2023
- Video
Toward a Decarbonized Future: Who Pays? Who Profits?
- 12 Jan 2016
- Video
Get Paid What You’re Worth: Obtaining Accurate Wage Information
- 19 Jul 2017
- News
Is Gwyneth Paltrow’s pseudoscience winning?
Sophus A. Reinert
Sophus Reinert is T.J. Dermot Dunphy Professor of Business Administration and of History in the Business, Government, and the International Economy Unit at Harvard Business School and in the History Department and Harvard University. He has won numerous awards... View Details
- 8 Mar 2005
- Other Presentation
Armenian Competitiveness: Towards a Strategy for Economic Development
This presentation draws on ideas from Professor Porter's books and articles, in particular, "Building the Microeconomic Foundations of Prosperity," in The Global Competitiveness Report 2004-05 (World Economic Forum, 2004); "Clusters and the New Competitive... View Details
Porter, Michael E. "Armenian Competitiveness: Towards a Strategy for Economic Development." Armenia 2020 Summit, Cambridge, MA, United States, March 8, 2005.
John Beshears
John Beshears is the Albert J. Weatherhead Jr. Professor of Business Administration in the Negotiation, Organizations & Markets Unit, teaching the second-year MBA course "Negotiation." He is also a research associate at the National Bureau of Economic Research.... View Details
- September 2016 (Revised April 2022)
- Case
Zhang Xin and the Emergence of Chinese Philanthropy
By: Geoffrey Jones and Amanda Yang
This case examines the recent emergence of Chinese business philanthropy through the case of the SOHO China Foundation established by the wife and husband real estate moguls Zhang Xin and Pan Shiyi. It begins by describing the early careers of Zhang and Pan, and how... View Details
Keywords: China; Philanthropy Funding; Philanthropy and Charitable Giving; Personal Development and Career; Ethics; Corporate Social Responsibility and Impact; Higher Education; Real Estate Industry; China
Jones, Geoffrey, and Amanda Yang. "Zhang Xin and the Emergence of Chinese Philanthropy." Harvard Business School Case 317-045, September 2016. (Revised April 2022.)
- Research Summary
e-Learning
Development of new e-Learning models (corporate e-learning, executive e-learning, mobile-e-learning etc.). Cooperation with the Bertelsmann foundation, the German Chamber of Commerce, KPMG, Siemens-Nixdorf foundation and BertelsmannSpringer. Project: e-learning... View Details