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  • May 2017
  • Case

Pho Hoa Dorchester

By: Leonard A. Schlesinger, Michael Raiche and Roger Zhu
Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of... View Details
Keywords: Pho Hoa; Tam Le; Small Business; Restaurants; Dorchester; Business Growth and Maturation; Business Organization; Family Business; Change Management; Transition; Diasporas; Cash Flow; Food; Employment; Wages; Working Conditions; Leading Change; Business Processes; Organizational Culture; Organizational Change and Adaptation; Organizational Structure; Ownership Stake; Franchise Ownership; Family and Family Relationships; Food and Beverage Industry; Viet Nam; Massachusetts; Boston; Eastern United States
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  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

(shortest expected processing time). Moreover, they exercise more discretion as they accumulate experience. Exploiting random assignment of tasks to doctors’ queues, instrumental variable models reveal that these deviations erode... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2002
  • News

Bad Times for Business

Today, we can move our money around from one mutual fund to another, at very low cost. As a result, money flows from funds that aren’ t doing well in a particular quarter into the funds that are and that causes enormous anxiety on the... View Details
  • 14 Jul 2009
  • First Look

First Look: July 14

based in part on the likelihood of obtaining patents and in part on the projected cash flows of the business under various scenarios. This case examines issues of intellectual property in science, international differences in patent law,... View Details
Keywords: Martha Lagace
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

Kraiselburd and Noel Watson Abstract In this paper, we seek to use quantitative models to help appreciate the behavioral processes associated with successful cross-functional and cross-firm alignment in supply/demand planning. We model... View Details
Keywords: Martha Lagace
  • 20 Nov 2006
  • Research & Ideas

Open Source Science: A New Model for Innovation

developers are very pragmatic and focused on solving problems. Scientists are focused on problems too, but their priority is often publication and that can sometimes come in the way of openness and sharing. The ideals of science are, of course, openness, sharing, and... View Details
Keywords: by Martha Lagace
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

triggered by fault lines and coalitions. This review sets the stage for describing novel pathways through which identities and interests, when considered together, can affect team processes and outcomes. Design/approach-We use an extended... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2006
  • Research & Ideas

Report From Egypt: Studying Global Influences

multinationals that move people across locations, expect frequent travel outside the country, and emphasize abundant training and Web-based process tools. Part of the mission of all three companies in Egypt is to transmit these standards... View Details
Keywords: by Sean Silverthorne
  • 29 Apr 2008
  • First Look

First Look: April 29, 2008

framework. The unified funnel communicates the idea that not only should the marketing funnel and the sales funnel be linked "vertically"—in the sense that Marketing's leads should flow seamlessly into Sales' funnel—but they... View Details
Keywords: Martha Lagace
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

worldwide for exquisite design of consumer electronics products, strives to better integrate software design into its traditional physical product design processes to meet the demands of a post-iPod world. Details the Bang & Olufsen... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2010
  • News

Lords of Strategy

ineluctable advance . In a speech from late in the 1990s, George Stalk Jr. MBA ’78, arguably BCG’s leading thinker on strategy over the prior fifteen years — and certainly the firm’s most prolific — neatly summed up the main themes of the era, in the View Details
Keywords: Garry Emmons; Publishing Industries (except Internet); Information; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Dec 2008
  • News

Lesson from the Fall

controls the recruitment and tenure of directors, sets the board’s agenda, selects the information that flows to the board, and oversees the process of evaluating CEO performance, directors will find it... View Details
Keywords: Malcolm S. Salter; Oil and Gas Extraction; Mining; Electric Power Generation, Transmission, Distribution; Utilities
  • 06 Dec 2021
  • News

Rescue & Recovery

farmers sell raisins on the international market with a coveted Fairtrade label. This was a decade ago, but even then the task looked impossible. The certification process required an in-person audit to ensure producers were meeting the... View Details
Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance
  • 04 May 2020
  • Research & Ideas

Predictions, Prophets, and Restarting Your Business

data and establish a process for keeping that front-line information flowing and timely. Otherwise, “customer focus” will remain a perennial slogan, not an organizational reality. Oversight over this... View Details
Keywords: by Frank V. Cespedes
  • 18 Apr 2012
  • Research & Ideas

HBS Cases: Who Controls Water?

borne by the farmers, since the environmental flow of water is inelastic because of the Endangered Species Act. "The farmers would still have risk," he continued. "But it would be price risk instead of quantity risk If... View Details
Keywords: by Maggie Starvish; Agriculture & Agribusiness
  • 31 Jul 2012
  • First Look

First Look: July 31

information advantages across delegates and delegators, (2) reports both stocks and flows in the measures of account, and (3) has a mutually agreeable due process to match across periods the actions of... View Details
Keywords: Carmen Nobel
  • 22 Dec 2003
  • Research & Ideas

Why Negotiation is Like Jazz

hours of hard work flow into a piece that none of them has ever heard before and will never hear again. Like jazz, communication is improvisational. Each time you communicate with another person, you're playing it by ear. You may have... View Details
Keywords: by Kathleen L. McGinn
  • Web

HBS - Financials | From the Chief Financial Officer

2022 Annual Report From The Dean Key Metrics Financials PDF Downloads Financials From the CFO Financial Highlights Statement of Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financials From the CFO... View Details
  • 30 Jan 2007
  • First Look

First Look: January 30, 2007

to evaluate the link between dismissal costs and productivity. Drawing on establishment-level data from the Annual Survey of Manufacturers and the Longitudinal Business Database, our estimates suggest that wrongful-discharge protections reduce employment View Details
Keywords: Martha Lagace
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

innovations might impact—and be impacted by—workers, consumers, organizations, and society. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55845 March 2019 Organizational Behavior and Human Decision Processes Choice... View Details
Keywords: Dina Gerdeman