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- All HBS Web (827)
- Faculty Publications (37)
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- 08 Dec 2015
- First Look
December 8, 2015
create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that... View Details
Keywords: Sean Silverthorne
- 01 Mar 2004
- Lessons from the Classroom
Mission to Mars: It Really Is Rocket Science
the "Faster, Better, Cheaper" initiative, and what did it try to achieve? A: FBC was a response to rising development costs and the high-profile failures of several missions in the late 1980s and early 1990s. Its aim was to move... View Details
Keywords: by Sean Silverthorne
- 17 Oct 2012
- Research & Ideas
America Needs a Manufacturing Renaissance
shop or move their operations. Even worse, the loss of a commons may cut off future opportunities for the emergence of new innovative sectors if they require close access to the same capabilities. Four decades ago, when US View Details
- 12 Mar 2006
- Research & Ideas
Global Poverty Needs a Global Answer
supposed to be kept separate and preferably distant. And many agree with Milton Friedman who famously said that the purpose of business is to maximize returns to shareholders and compete to satisfy consumer desires in the marketplace.... View Details
Keywords: by Cynthia Churchwell
- 02 Oct 2007
- First Look
First Look: October 2, 2007
emerging paradigms governing marketing in this new media environment. It concludes that while meaning-making remains the central purpose of marketing communication, the shift from broadcasting to interaction within digital communities is View Details
Keywords: Martha Lagace
- 01 Nov 2024
- In Practice
Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times
one-on-ones, to digital messaging. Your storytelling challenge isn’t over after one grim layoff email. Frances X. Frei is the UPS Foundation Professor of Service Management at HBS. Anne Morriss is a leadership coach. Their latest book is View Details
- 19 Nov 2007
- Lessons from the Classroom
Teaching The Moral Leader
discussion. That's because the authors lay out for us the full context of a situation: the fast friendships, bitter enmities, strong ambitions, and confused goals that the characters must navigate. This feels like reality to us—it's how... View Details
- 05 Sep 2012
- First Look
First Look: September 5
and capabilities of associates to improve team performance at the firm. Purchase this supplement:http://hbr.org/search/413027-PDF-ENG Global Knowledge Management at Danone (A) (Abridged) Amy C. Edmondson and David LaneHarvard Business School Case 613-003 This case... View Details
Keywords: Sean Silverthorne
- 05 Sep 2006
- Research & Ideas
HBS Cases: Porsche’s Risky Roll on an SUV
highly un-cool mode of transport for many American suburban families. Almost as radical was Porsche's choice of locations to build this SUV, named the Cayenne. Even though wages in Germany are a good six to seven times higher than in... View Details
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
on campus. Sean Silverthorne: Let's start with Jobs and his track record at his second tenure at Apple. From what you have seen, what has he tried to do, what's he been successful at, and what has he not been successful at? David Yoffie: Steve was spectacularly View Details
Keywords: by Sean Silverthorne
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
now? Zuboff and Maxmin: A century ago mass consumption was on the rise. People wanted more things. The answer was to produce more goods at an ever-lower cost—mass production. Corporations were organized around a managerial hierarchy... View Details
Keywords: by Martha Lagace
- 07 Apr 2009
- First Look
First Look: April 7, 2009
would have otherwise been undertaken at home. These two tempting claims are found to have limited, if any, systematic support. Instead, modern welfare norms that capture the nature of multinational firm activity recommend a move toward... View Details
Keywords: Martha Lagace
- 12 Apr 2018
- Op-Ed
Op-Ed: The Trouble with Tariffs
active ingredients for anti-nausea drugs, even the drug inside an EpiPen. There were also more mundane items like milking machine parts and telescopic gunsights for rifles. The careful selection avoided high-profile items like smartphones or shoes, which would have hit... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
- 14 Feb 2007
- Op-Ed
Tata-Corus: India’s New Steel Giant
pressure from cut-throat competition in mainland China. Even though TCL was one of the largest Chinese TV manufacturers (even prior to the acquisition of Thomson's assets), commodity TVs and other consumer electronics items were not... View Details
Keywords: by Tarun Khanna
- 19 Jun 2007
- First Look
First Look: June 19, 2007
production and sales of fast moving, low-priced goods. Provides an opportunity to discuss trends in consumer eating habits, supply chains for locally-produced goods, and changes in retail formats. In... View Details
Keywords: Martha Lagace
- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
training. You get your training by fire, and so you'll have a different set of skills—an ability to move fast and react quickly and anticipate. This is what the real world is like today. There's certainly... View Details
- 20 Mar 2000
- Research & Ideas
No Place Like Home: America’s Housing Crisis and Its Impact on Business
times and worst of times if you're a consumer in the current U.S. housing market. On the plus side, thanks to the 1990s' economic boom, some two-thirds of Americans, more than ever before, currently own their homes. At the same time,... View Details
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
power of unions, competition based on lower prices and costs, the failure of governments to take action—inequality appears to have increased over the past three decades in many parts of the world. A strong economic case can be made that View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
(see Figure 2-3) and several new internal business objectives. Mobil U.S. Marketing and Refining, like Rockwater, moved to a new "customer intimacy" strategy that would offer a superior buying experience for consumers. Mobil's... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 05 Aug 2002
- Research & Ideas
Five questions for Regina E. Herzlinger
the sick. The resulting competition for consumers with differentiated products will control costs by increasing quality of care—e.g., integrated teams for congestive heart failure have reduced costs by $8,000 per year per enrollee. This... View Details
Keywords: by Martha Lagace