Publications

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12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The Competitive Advantage of... View Details

Keywords: Re: Michael E. Porter

Research Summary

Intra-Household Decision Making

Professor Ashraf's research in intra-household decision making examines how households make financial and health decisions, particularly in the presence of asymmetric information or benefits.

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October 2002 (Revised April 2007)
Background Note

Project Finance Glossary

By: Benjamin C. Esty

Description: This glossary contains a list of almost 1,000 definitions for terms commonly used in the field of project finance. View Details

Keywords: Project Finance

2020
Working Paper

Engineering Serendipity: When Does Knowledge Sharing Lead to Knowledge Production?

By: Jacqueline N. Lane, Ina Ganguli, Patrick Gaule, Eva C. Guinan and Karim R. Lakhani

We investigate how knowledge similarity between two individuals is systematically related to the likelihood that a serendipitous encounter results in knowledge production. We conduct a natural field experiment at a medical research symposium, where we exogenously... View Details

Keywords: Cognitive Similarity; Knowledge Creation; Knowledge Sharing; Knowledge Dissemination; Relationships

SSRN

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January–February 2021
Article

Making Space for Emotions: Empathy, Contagion, and Legitimacy’s Double-Edged Sword

By: Andreea Gorbatai, Cyrus Dioun and Kisha Lashley

Legitimacy is critical to the formation and expansion of nascent fields because it lends credibility and recognizability to once overlooked actors and practices. At the same time, legitimacy can be a double-edged sword precisely because it facilitates field growth,... View Details

Keywords: Legitimacy; Collective Identity; Emotional Contagion; Field-congifiguring Events; Empathy; Natural Language Processing; Mixed Methods; Organizational Culture; Emotions; Groups and Teams

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November 2011 (Revised December 2013)
Case

Accretive Health

By: William A. Sahlman and Evan Richardson

Mary Tolan, CEO Accretive Health, examines whether to expand the company's operations in hospital revenue cycle management into the field of Total Cost of Care management. View Details

Keywords: Cost vs Benefits; Expansion; Service Operations; Health Industry

13 Jul 2011
Research & Ideas

Experimental Researcher Helps Improve Health Care in Zambia

change policy, officials asked Ashraf to conduct research on how to change men's preferences for having more children. "So I'm piloting projects on that right now," she said. Ashraf is one of a small number of HBS faculty who pursue experimental View Details

Keywords: by Roger Thompson; Health

March 1991
Supplement

Zenith and High-Definition Television--1990, Video

By: Benjamin Gomes-Casseres and David B. Yoffie

Records a visit by Jerry Pearlman, Zenith CEO, to an MBA classroom. He is shown commenting on Zenith strategy and industrial policy issues and fielding student questions. View Details

Keywords: Management Teams; Business Strategy; Policy; Trade; Competition; Electronics Industry

Research Summary

Marketing Challenges in India

By: Das Narayandas

Das is writing a series of field cases that explore the challenges faced by firms in the rapidly evolving and growing Indian economy. View Details

Teaching Interest

Overview

By: Jerry R. Green

I teach the main PhD course that is taken by all Economics and Business Economics Ph.D. students. Together with two colleagues I wrote the book on which this course is based. It is the main book that our field has used for the past 25 years. The book is supplemented by... View Details

March 1990
Supplement

OTISLINE (B)

Provides a brief update about the OTISLINE application and service center concept. Includes discussions of the chairman's perception of the impact of OTISLINE on customer service and the field organization's response to the OTISLINE service. Includes a description of a... View Details

Keywords: Technology; Service Operations; Customer Focus and Relationships; Construction Industry

August 1998 (Revised July 2002)
Case

Innovation at 3M Corporation (A)

By: Stefan H. Thomke and Ashok Nimgade

Describes how 3M Corp. introduces and learns a new and innovative methodology called Lead User research to understand future customer and market needs. A team from 3M's Medical-Surgical Markets Division applies the Lead User methodology to the field of surgical... View Details

Keywords: Innovation and Management; Innovation Strategy; Managerial Roles; Marketing Strategy; Demand and Consumers; Market Timing; Product Development; Problems and Challenges; Business Strategy; Medical Devices and Supplies Industry

24 Aug 2020
Working Paper Summaries

When Do Experts Listen to Other Experts? The Role of Negative Information in Expert Evaluations for Novel Projects

Keywords: by Jacqueline N. Lane, Misha Teplitskiy, Gary Gray, Hardeep Ranu, Michael Menietti, Eva C. Guinan, and Karim R. Lakhani

April 1994 (Revised October 2001)
Case

Mrs. Fields, Inc. (1977 - 1987)

By: Lynda M. Applegate and Keri O. Pearlson

Describes a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products). The company has about 8,000 employees worldwide and less than 150 information systems people for a unique leverage of MIS... View Details

Keywords: Information Technology; Organizations; Management Systems; Business Strategy; Food and Beverage Industry

08 Mar 2004
Research & Ideas

Secret to Success: Go for “Just Enough”

"Success has always been an American preoccupation, but the definition of success takes on a new urgency today, when every conventional measure of success seems to have a faster burn rate than ever before," say Laura Nash and Howard Stevenson. The HBS faculty... View Details

Keywords: by Laura Nash & Howard Stevenson

September 2014 (Revised September 2015)
Exercise

Project Planning

By: Willy Shih, Pian Shu and Jill Avery

This exercise introduces the basic tools of project management: the project timeline, the task list, and the Gantt chart. It is an exercise for the FIELD 2 course. View Details

Keywords: Project Management; Management Practices and Processes; Manufacturing Industry; Service Industry; United States

January 2017 (Revised November 2018)
Case

Vox Capital: Pioneering Impact Investing in Brazil

By: Julie Battilana, Marissa Kimsey, Falko Paetzold and Priscilla Zogbi

Vox Capital was the first certified impact investing fund in Brazil. Founded in 2009, it provides early-stage capital for companies offering innovative and scalable solutions to enhance the lives of low-income Brazilians, while aiming to simultaneously generate... View Details

Keywords: Impact Investing; Social Performance Measurement; Social Entrepreneurship; Investment Funds; Social Enterprise; Brazil

2016
Chapter

Innovation Experiments: Researching Technical Advance, Knowledge Production and the Design of Supporting Institutions

By: Kevin J. Boudreau and Karim R. Lakhani

This paper discusses several challenges in designing field experiments to better understand how organizational and institutional design shapes innovation outcomes and the production of knowledge. We proceed to describe the field experimental research program carried... View Details

Keywords: Organizational Design; Research; Knowledge; Innovation and Invention

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March 2015 (Revised January 2020)
Case

Behavioural Insights Team (A)

By: Michael Luca and Patrick Rooney

The Behavioural Insights Team case introduces students to the concept of choice architecture and the value of experimental methods (sometimes called A/B testing) within organizational contexts. The exercise provides an opportunity for students to apply these principles... View Details

Keywords: Behavioral Economics; Experiments; Choice Architecture; Public Entrepreneurship; Decision Choices and Conditions; Consumer Behavior; Taxation; Economics; Public Administration Industry; United Kingdom