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- All HBS Web (1,112)
- Faculty Publications (125)
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- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
launch a new blockchain currency to facilitate financial services for unbanked and underbanked customers in emerging markets via their smartphone. Santos had to decide whether to go forward with the new plan despite regulatory risk, View Details
Keywords: Dina Gerdeman
- 06 Aug 2019
- Cold Call Podcast
Super Bowl Ads Sell Products, but Do They Sell Brands?
entitled, Super Bowl Storytelling. I'm your host, Brian Kenny, and you're listening to Cold Call, recorded live at the 2019 Evanta CMO Executive Summit. Shelle Santana is an expert in consumer behavior, particularly in relation to... View Details
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
non-committal prices. That is, until Birchbox came along in 2010 with an innovative offer: Pay a monthly fee and receive a curated box of beauty samples by mail. “They said, ‘We're going to start off doing this one part of the customer... View Details
- 04 Nov 2010
- What Do You Think?
Why Do We Chase Stars?
believe that management is a profession? What do you think? Original Article How many times have you seen this happen? An organization seeking to make a senior management change goes after someone from outside with a reputation for, and record of, high performance. It... View Details
Keywords: by Jim Heskett
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
did not shy away from questioning how the pandemic affected the value they provided to their customers. This reflection led some companies to innovate, both in terms of their process and product, to continue creating value under new circumstances. By View Details
- 23 May 2012
- Research & Ideas
Five Ways to Make Your Company More Innovative
articulate how innovative people think. So over a period of years, we interviewed hundreds of innovators and almost 5,000 executives to identify ways of thinking that distinguish innovative people from typical executives. What we found is... View Details
- 19 Sep 2005
- Research & Ideas
Rethinking Company Loyalty
employee-employer relationship pays off for both parties? The most effective executives and managers are applying these strategies: 1. Align career growth with company goals. When a company helps its... View Details
Keywords: by Lauren Keller Johnson
- 16 Jul 2013
- First Look
First Look: July 16
growth requires. This article explores six common mistakes that executives make in this arena: 1) Failing to provide the right kind of oversight. The CEO should spend meaningful time with the team and with potential customers; 2) Not... View Details
Keywords: Anna Secino
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
is far cheaper, better informed, and more trustworthy than outreach from a representative less attached to the company. Pay attention to, develop, and reward internal expertise. Such talent will naturally begin to surface as a result of... View Details
- 28 Aug 2012
- First Look
First Look: August 28
Risk Authors: Francois Brochet, Maria Loumioti, and George Serafeim Abstract Using conference call transcripts to measure the time horizon that senior executives emphasize when they communicate with investors, we explore the effect of... View Details
Keywords: Sean Silverthorne
- 26 Mar 2018
- Research & Ideas
To Motivate Employees, Give an Unexpected Bonus (or Penalty)
iStock In the 1992 film Glengarry Glen Ross, an executive played by Alec Baldwin presents a unique motivational scheme to a trio of down-on-their-luck real estate salesmen. There will be a new contest, he tells them, to see who can bring... View Details
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
also attempting to raise awareness about gender inequality for early- and mid-career professionals as well as women at the senior executive level. Although significant progress has been made over the past 50 years, women still hold only a... View Details
Keywords: by Kristen Senz
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
journals. “Academic research can be helpful, but it tends to be overly complex, hard to digest, and not backed by real quantitative insights from customer populations or engagements,” says Neale-May, executive director of the Chief... View Details
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
mechanisms by which multinational activity might create positive effects and externalities to countries and the role of complementary local conditions, also known as “absorptive capacities,” that allow a country to reap the benefits of FDI View Details
Keywords: Sean Silverthorne
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
Business is about making money, not measuring macho. The scrap heap of business disasters is littered with managers whose ego drive overwhelmed good business sense. Founder and former chief executive Ray Noorda had a wonderful business in... View Details
Keywords: by Benson P. Shapiro
- 11 Oct 2006
- What Do You Think?
How Do We Respond to the “Dependency Ratio” Dilemma?
growing dependency ratios at the level of the firm tell us, regardless of where we are in the world. But several deplored what has been done about them. According to Francine McKenna, "There's no pension crisis in the executive suite... View Details
Keywords: by Jim Heskett
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
Nowitzki described, during a recent address to an executive education class at Harvard Business School: “I was never satisfied... I wanted to get the max out of my talent, out of my potential. After the season, I took a week or two weeks... View Details
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
executive might as well pack his attaché case and go fishing. If an organization does not know or care where it is going, it does not need to advertise that fact with a ceremonial figurehead. Everybody will notice it soon enough." In... View Details
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
Should companies let employees keep working remotely after the COVID-19 pandemic ends? Assessing the impact of remote work has involved a lot of guesswork for business leaders, but it doesn’t have to be that way. Consider the Chinese travel company Ctrip, now known as... View Details
Keywords: by Danielle Kost
- 01 Dec 2020
- What Do You Think?
How Can We Get Companies to Invest More in Low-Wage Workers?
Inequality in society has been studied from almost every angle. Among others, French economist Thomas Piketty has provided ample evidence of trends in inequality, their causes, and their consequences. We’re reminded constantly of the growing compensation gap between... View Details
Keywords: by James Heskett