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  • All HBS Web  (697)
    • News  (127)
    • Research  (469)
    • Multimedia  (2)
  • Faculty Publications  (107)

Show Results For

  • All HBS Web  (697)
    • News  (127)
    • Research  (469)
    • Multimedia  (2)
  • Faculty Publications  (107)
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  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details
Keywords: by James Heskett
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

task force effort was consistent with IBM's history of promoting equal opportunity, the use of the task force structure to address issues of diversity represented a significant culture shift. IBM was an organization that had discouraged... View Details
Keywords: by David A. Thomas
  • 21 Nov 2005
  • Research & Ideas

The Geography of Corporate Giving

tutoring to financial support of Pediatric AIDS, The Children's Defense Fund, and Action for Children. It is likely that the Columbus corporations' interest in benefiting children stems from the influence of Dave Thomas, the founder of Wendy's, a major Columbus firm.... View Details
Keywords: by Sean Silverthorne
  • 03 Aug 2010
  • First Look

First Look: August 3

employees are more likely to speak up and offer solutions when organizations launch information campaigns to promote process improvement and when managers engage in process-improvement activities themselves.... View Details
Keywords: Martha Lagace
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

I test for learning vs. effort allocation effects of promotion-based incentives. I find that promotion and demotion decisions for store managers of a major U.S.-based fast-food retailer (QSR) are sensitive to nonfinancial performance... View Details
Keywords: Martha Lagace
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

Setting Published: February 11, 2009 For decades, goal setting has been promoted as a halcyon pill for improving employee motivation and performance in organizations. Advocates of goal setting argue that for... View Details
Keywords: by Sean Silverthorne
  • 02 Jan 2001
  • Research & Ideas

Gurus in the Garage

the individual but eventually brought ruin to all. The culture of Silicon Valley turns that system on its head. The bank of expertise in Silicon Valley represents a triumph of the commons: resources are extracted and replenished in a self-regulating and efficient... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

example, turnover is lower when employees have been promoted from within the ranks of the company. Similarly, employees who are not given responsibility for a wide range of... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 30 Jan 2012
  • Research & Ideas

Measuring the Efficacy of the World’s Managers

and incentives—whether organizations promoted and rewarded employees based on performance and tried to keep the best performers from quitting. To collect the data, the researchers hired teams of MBA students... View Details
Keywords: by Carmen Nobel
  • 17 Oct 2017
  • First Look

First Look at New Research and Ideas, October 17, 2017

startup organization for the thousands of employees who join a fledgling company and do the day-to-day work required to grow it into something of value. Entering StartUpLand is a practical, step-by-step guide that provides an insider's... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2016
  • First Look

April 12, 2016

or a combination—can catalyze leaders' listening skills, reveal what does or doesn't work inside the organization, highlight hidden challenges and opportunities, and generate essential competitive intelligence. It can promote engagement... View Details
Keywords: Sean Silverthorne
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

value-based employee development." Khadija Khan, while agreeing that "...it is hard to identify attitude problems in a short interview process," proposed a response: "One innovative approach that we use is to organize... View Details
Keywords: by James Heskett
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

Wittenberg put it, " management will never fix the health care system (it) can promote standardization and mass production (but) the actions of individual managers will have no effect on the overall system," one that as Barry... View Details
Keywords: by Jim Heskett; Health
  • 11 Apr 2018
  • Research & Ideas

Sexual Harassment: What Employers Should Do Now

building a culture based on collaboration, teamwork, and respect—and not tolerating employees who dominate or treat other employees as if they are there to serve them. Leaders sometimes inadvertently send... View Details
Keywords: by Dina Gerdeman
  • 15 Mar 2011
  • First Look

First Look: March 15

Piovesan Abstract To encourage worker productivity, offices prohibit Internet use. Consequently, many employees delay Internet activity to the end of the workday. Recent work in social psychology, however, suggests that using willpower to... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training by conducting a field experiment in a professional services firm. We find that the main... View Details
Keywords: Dina Gerdeman
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

Transition to Democracy Promotion The Pivot: Neoconservatives, the Philippines, and the Democracy Agenda By: Fibiger, Mattias Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54829... View Details
Keywords: Dina Gerdeman
  • 07 Jan 2015
  • What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

Summing Up What Isn't Off Limits When it Comes to Transparency? The discussion of this month's column on corporate transparency to employees made it clear that we have reached a point at which disclosure of pay information in... View Details
Keywords: by James Heskett
  • 21 Jul 2008
  • Research & Ideas

Solving the Marketing Resources Allocation Puzzle

customers to target, which new customers to acquire, and how to balance resources between promotions and advertising, allocate promotional dollars, and determine the effectiveness of word-of-mouth... View Details
Keywords: by Sean Silverthorne
  • 04 Nov 2002
  • Research & Ideas

From Lone Star to Team Player

keep rewarding and promoting them. Managers may feel that they need them, of course, as they do perform well. So it is pretty gutsy to fire them in today's rather poor economic environment. But if you're really serious about building a... View Details
Keywords: by Mallory Stark
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