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- Faculty Publications (40)
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- All HBS Web (433)
- Faculty Publications (40)
- 26 Feb 2025
- Blog Post
Exploring value-based care: My summer internship with Main Street Health
Health Care During the internship, I had the opportunity to interview 30+ employees from their on-the-ground workforce to better understand their drivers of satisfaction and opportunities to improve efficiency. Through this, I gained... View Details
Keywords: Health Care
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
note: This article was updated to include additional advice related to CEO compensation policies. You Might Also Like: When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners Rapport: The Hidden Advantage That Women... View Details
- Web
Why Soft Skills Still Matter in the Age of AI | Working Knowledge
Letian Zhang and coauthors in their new paper, " Skill Dependencies Uncover Nested Human Capital .” The research, published in the journal Nature Human Behaviour , offers a roadmap for companies and policymakers to understand how skills build by “nesting” and reward... View Details
- 02 Sep 2008
- First Look
First Look: September 3, 2008
Standard for Quality Management Systems Affects Employees and Employers Authors:David I. Levine, Michael W. Toffel Abstract Several studies have examined how the ISO 9001 Quality Management System standard affects organizational outcomes... View Details
Keywords: Sean Silverthorne
- 09 Oct 2019
- Research & Ideas
For Better Ideas, Bring the Right People to the Brainstorm
were worse in quality, scoring 25 percent lower, on average. That makes sense, Koning says. Introverts are generally more thoughtful and analytical but less likely to share information with others. That lack of feedback can sow doubt in... View Details
Keywords: by Michael Blanding
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details
Keywords: by James Heskett
- 25 Aug 2022
- Research & Ideas
It’s All in a Name: Reputable Investors Help Startups Shine
a new study coauthored by Harvard Business School Professor Shai Bernstein. “Attracting high-quality talent is an important challenge for any young firm, and it’s critical to establishing reputation and growth.” “One of the key challenges for startups is convincing... View Details
Keywords: by Rachel Layne
- 15 Feb 2011
- First Look
First Look: Feb. 15
performance in organizations. Using a field experiment at a Japanese bank, we investigate the effects of valence (positive versus negative), type (direct versus indirect), and timing of feedback (one-shot versus persistent) on View Details
Keywords: Sean Silverthorne
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
individual receives in relation to what he or she perceives and expects. Because this is highly subjective, the argument goes, generalizations (many of them currently taught in conventional courses) about how to manage are practically useless. Instead, managers should... View Details
Keywords: by Jim Heskett
- Web
Losing Passion for Your Job? Why Quitting Might Be the Right Move | Working Knowledge
Industrial and Labor Relations. The article was published in the Journal of Personality and Social Psychology in July. The findings could provide a salve for large numbers of employees who are struggling to find meaning in their work. The... View Details
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
open conversation about the issues that really mattered clarified the company's strategy and energized the organization. As Ludwig says, "Getting feedback from the employees was indispensable, and... View Details
- 24 Jun 2015
- HBS Case
Upgrading School with a Startup Mentality
already established four schools in San Francisco, with 115 employees (including 45 engineers) continually working to build and improve AltSchool's infrastructure and grow the business. As a testament to the strength of his idea, the... View Details
- 16 Aug 2024
- In Practice
Election 2024: What's at Stake for Business and the Workplace?
undergird democracy There are several things businesses can do to strengthen democracy. Here are four of them. Encourage voter participation by providing employees with paid time off to vote, thereby addressing the barrier created by... View Details
Keywords: by Rachel Layne
- 01 Dec 2020
- News
Tried and Tested
are active, I’m also looking for, as Katie mentioned, a situation that is really meaningful to somebody’s life. I know that employees talk quite a bit about their managers and how that manager affects their career progress, for example,... View Details
- 23 Aug 2019
- Blog Post
A Summer of Peaks and Swells: Interning at Patagonia
its two thousand employees have the means and the will to prove to the rest of the business world that doing the right thing makes for a good and profitable business.” There was meaningful work to be a part of at Patagonia. In discovering... View Details
- 02 May 2000
- Research & Ideas
Leading Professional Service Firms
separates professional service firms from other businesses is that the employees are their most important assets. Yet professionals in any field — independent-minded, creative individuals—can be difficult to manage. In LPSF, we use an old... View Details
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
As every company knows, employees are its greatest resource. It's more than a shame, then, that many workers are either not encouraged or afraid to speak up and communicate ideas at work. Employers are losing valuable knowledge and... View Details
Keywords: by Sarah Jane Gilbert
- 02 Feb 2004
- What Do You Think?
Leadership: A Matter of Sustaining or Eliminating Groupthink?
who are able to speak out. Lynn Offerman, writing in the HBR, suggests to the CEO that "one simple test of whether you're getting the feedback you need is to count how many employees challenge you at... View Details
Keywords: by James Heskett
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
and unequal, there is little direct evidence on the magnitude and sources of these frictions. We conduct a field experiment with 752 employees at a multibillion-dollar corporation to address these questions. We provide evidence of... View Details
Keywords: Dina Gerdeman
- 03 Sep 2024
- Research & Ideas
Is It Even Possible to Dam the Flow of Misleading Content Online?
As a polarizing US presidential election nears, moderating controversial content on social media poses a pressing problem for tech giants. But no matter how many employees they hire, lines of code they write, or new content policies they... View Details