Email - Publications - Faculty & Research

2011
Article

A Choice Prediction Competition for Social Preferences in Simple Extensive Form Games: An Introduction

By: Eyal Ert, Ido Erev and Alvin E. Roth

Two independent, but related, choice prediction competitions are organized that focus on behavior in simple two-person extensive form games: one focuses on predicting the choices of the first mover and the other on predicting the choices of the second mover. The... View Details

Keywords: Forecasting and Prediction; Behavior; Decision Choices and Conditions; Competition; Motivation and Incentives; Game Theory; Fairness

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03 Oct 2023
HBS Case

Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

“We’re very sorry to be taking this step,” he said in an email to employees, “and John and I are fully responsible.” While an apology may seem of little consequence to laid-off employees, it can help restore trust between surviving... View Details

Keywords: by Ben Rand; Telecommunications; Technology; Financial Services; Manufacturing

Program

Senior Executive Leadership Program—China

of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application... View Details

08 Aug 2023
Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

gaps.” You Might Also Like: It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’ Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action What's Missing from the Racial Equity Dialogue? Feedback or ideas to share? View Details

Keywords: by Michael Blanding

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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Program

Audit Committees in a New Era of Governance

program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We recommend that you apply at least four weeks before the program start date. You may use our online form or download an... View Details

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

email discussions about strategy and personnel matters. If the culture is toxic, you may receive emails critiquing some of your top team selections. Ignore all such communications. If necessary, invite the... View Details

Keywords: by John Quelch

15 Apr 2024
Book

Struggling With a Big Management Decision? Start by Asking What Really Matters

what will work. Published with permission by Springer. Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are) Empower Your Employees to Make Better... View Details

Keywords: by Dina Gerdeman

Program

Advancing Women of Color in Leadership

admission. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via View Details

26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

the (Proverbial) Fireworks Can Autonomous Vehicles Drive with Common Sense? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Designer's note: Image created uses elements from AdobeStock/scharfsinn86,... View Details

Keywords: by Rachel Layne; Technology; Information Technology

13 Nov 2020
News

Global Ambition

Vivian Kao and Shou Zi Chew (both MBA 2010) Vivian Kao and Shou Zi Chew (both MBA 2010) are a couple who often finish each other sentences. The two met over email in 2008 shortly after they’d both been admitted to HBS, but neither could... View Details

20 Jun 2023
Research & Ideas

Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories

Might Also Like: Effective Leaders Share the Spotlight with Their Teams It’s Time to Reset Decision-Making in Your Organization Swiping Right: How Data Helped This Online Dating Site Make More Matches Feedback or ideas to share? Email the... View Details

Keywords: by Scott Van Voorhis

17 Aug 2023
Research & Ideas

‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

Retail's Hot Feature Hurts Low-Income Shoppers Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers The Dark Side of Fintech Borrowing Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by Ben Rand

26 Jul 2023
Research & Ideas

STEM Needs More Women. Recruiters Often Keep Them Out

job responsibilities. Six months after graduation, those figures rose to 70 percent and 42 percent, respectively, the research shows. 166,000 prospects called and emailed Lane collaborated on the work with Karim R. Lakhani, the Dorothy... View Details

Keywords: by Rachel Layne

11 Jun 2024
In Practice

The Harvard Business School Faculty Summer Reader 2024

As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details

Keywords: by Avery Forman

19 Sep 2023
HBS Case

How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?

Artificial Intelligence Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: AI Generation View Details

Keywords: by Ben Rand; Technology; Information Technology

14 Sep 2023
Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

Might Also Like: STEM Needs More Women. Recruiters Often Keep Them Out When Showing Know-How Backfires for Women Managers Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back Feedback or ideas to share? Email the... View Details

Keywords: by Kara Baskin

Program

Ascending the Peak: Finding the Leader Within—Virtual

responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via View Details

Program

Strategy for Health Care Delivery—Virtual

process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We... View Details

Keywords: Health Care; Health Care

17 Oct 2023
HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Latest Isn’t Always Greatest: Why Product Updates Capture Consumers Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology

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