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- All HBS Web
(2,558)
- People (2)
- News (496)
- Research (1,690)
- Events (3)
- Multimedia (9)
- Faculty Publications (935)
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- 15 Nov 2016
- News
Classroom Lessons Put Into Practice Abroad
accessible to new audiences, adapting company goals to accommodate consumer behavior. They outfitted a test truck and spread the word about its location via social media. The idea was enthusiastically embraced by customers and by Rita de... View Details
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
that can't tell you exactly how much our customers have on deposit. We have 35-year-old systems for maintaining records on tape files. Our collection process and compliance examinations are months or years behind, largely due to... View Details
Keywords: Garry Emmons
- 01 Dec 2009
- News
Faculty Research Online
of Social Networks Many business leaders are mystified about how to reach potential customers on social networks like Facebook. Associate Professor Mikolaj Piskorski provides a fresh look at the interpersonal dynamics of these sites and... View Details
- 01 Jun 2005
- News
NFL Players Tackle Cases at HBS
Making a point: Professor Joe Lassiter leads a class on developing and evaluating business plans. On the field, they can be the fiercest of competitors. Off the field, thirty veteran NFL players teamed up to work toward a common goal during an intensive HBS View Details
- 26 Aug 2016
- News
Improving Wellness Through Better Nutrition
diseases—heart disease, renal disease, celiac, diabetes, cancer—are influenced by the food we eat,” Burrough notes. By providing freshly made meals with ingredients customized to meet specific nutritional needs, Mom’s Meals helps seniors... View Details
- 01 Jun 2013
- News
Collective Wisdom
and gain energy. A company like SAP has realized that relying on communities is a way to build support for features that customers will value, instead of blindly pushing out solutions and hoping for buy-in. It's a matter of firms... View Details
- 01 Mar 2018
- News
3-Minute Briefing: Lisandra Rickards (MBA 2010)
businesses from startup to scale up. An entrepreneur in the dental equipment business had just serviced a large government contract, which created issues with inventory. He went through our training program, applied for a low-interest... View Details
Keywords: Julia Hanna
- 01 Mar 2023
- News
The Exchange: Micro Management
match the cash flows of their business with their repayment obligations. If you are a tailor and you’re switching from sewing by hand to using a sewing machine, you have to learn how to use the machine and make sure your customers are... View Details
- 16 Sep 2015
- News
Built for Speed
way it’s been for more than 100 years. Cars today, he says, are essentially produced the same way Ford made the Model T. “But what if we made cars differently?” Rogers gathers speed. What if we assumed that people didn’t care about steel? What if we assumed that View Details
- 01 Mar 2004
- News
Ron Shaich’s Café Society
is meant to be the kind of place where people want to hang out, talk, or get some work done, and we encourage them to do so. What aspect of Panera most excites you? We’ve gotten all sorts of awards for the quality of our bread. We have also been recognized as having... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
science and health services from Harvard’s School of Public Health, even she couldn’t successfully navigate the health care system for her mom. It set her on a path of discovery that led to not only a better understanding of the... View Details
- 22 Apr 2008
- News
The Next Harvard Square? Really?
warehouse has been next door to us forever. And what will become of Herb Goodman’s Auto Sales and his smiley-face sign in this new order of things? When my office on the third floor of Teele Hall looked out on Herb and his dealings, I could take a moment here and there... View Details
- 01 Jun 2010
- News
Noted & Quoted
the surface of their needs and trying to embed those ideas into their corporations are the black swans of the business world.” — HBS professor RANJAY GULATI writing on the importance of making the customer a partner in business... View Details
- 01 Apr 2001
- News
New Ventures New Gains
company, Ventro, which provides services for online exchanges. While the gold rush days of the late 1990s may be over, there is still a tremendous amount of enthusiasm for entrepreneurship among HBS students, faculty, and alumni. “The... View Details
- 01 Mar 2010
- News
Sole Mates
FDA to work 1 million acres of forest, a concession worth hundreds of millions of dollars. Every word of the company’s forty-page proposal was plagiarized from a U.S. Forest Service report on woodlands 7,000 miles away. And even though I... View Details
- 01 Mar 2005
- News
In the Blood
that of Kentucky’s established breeding farms, some of which managed over forty stallions. Clay adopted a boutique approach to guarantee personal service for both the owners and their horses, and serve as a point of differentiation to... View Details
- 01 Jun 2009
- News
The Maestro and the Market
some 2 million hopeful diners vie to be one of the fifty customers he serves each evening for the six months that elBulli, his restaurant, is open. The world is beating a path to Chef Ferran Adrià’s door, but why? “Creativity comes first;... View Details
- 01 Mar 2005
- News
House of Bread on the Rise
which opened in San Luis Obispo, California, in 1996, was an instant hit, with its open kitchen where customers could watch bakers in action and smell the intoxicating aromas of breads baking all day long. It offered a simple selection of... View Details
- 01 Sep 2008
- News
The MBA Turns 100
customers — all voice concerns about the programs, according to recent research by HBS professors Srikant Datar and David Garvin. They presented their findings to participants in two separate Centennial colloquia on the future of the MBA... View Details