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- Research (2,808)
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- 01 Jun 2004
- News
The Sky’s the Limit
launch last fall with “two ex-Microsoft guys.” All three are pilots, and fittingly, their first product is a flight-planning software program called Voyager. “It’s for general aviation pilots — private pilots and commercial charter operations,” says Hamilton, who View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
technology for B2B2C, but I suspect he will have to do that anyway. An app would be important for keeping in touch with customers and dealing with any problems in both business models. Mobley could think about partnering with building... View Details
- 01 Oct 1996
- News
Leading In a New Era
management practice has evolved since the "benevolent, high-growth environment" following World War II. That era provided fertile ground for the growth of Alfred Sloan's "strategy, structure, systems" model of the divisional corporation... View Details
Keywords: Nancy O. Perry
- 01 Mar 2005
- News
Facing Ambiguity
research associates Erika Ferlins and Laura Feldman, students are assigned the parts of six managers or engineers who were involved in the Columbia mission. After logging into their password-protected role, students watch, read, and... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the View Details
- 06 Dec 2021
- News
Ink: Talking Shop
some tales, and then ask for tips,” Bines says. The experience taught him that the better you understand your customer, the richer the tips. He has worked in customer-facing businesses ever since, including his current role as managing... View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in... View Details
- 01 Apr 1996
- News
Technology for Learning's Sake
School's education and research mission. "Today's general manager is operating in an information-inundated world," Clark elaborated recently. "We need to prepare our students to meet that challenge. We also need to take full advantage of... View Details
Keywords: by Deborah Blagg; photo by David Zadig
- 01 Sep 2008
- News
Building a Better MBA
the December/ January 2008 issue of the Academy of Management Journal in which they question the value of business school research. Henry Mintzberg of McGill University in Montreal devoted a book to his contention that “conventional MBA... View Details
- 01 Dec 2013
- News
Curing Health Care
back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and manage... View Details
- 06 Feb 2025
- News
How to Judge Your Next Job
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Clay Christensen was a legendary professor and thinker and his “Jobs to Be Done” theory—this idea that customers buy products to solve problems—was one of his iconic intellectual contributions.... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
medical innovations. Jessica Beck and Marcela Sapone (both MBA 2015) launched the automated “personal butler” service Hello Alfred in a crowded on-demand marketplace. The service corrals other on-demand services, offering customers both a... View Details
- 01 Jun 2000
- News
Books
strategy," notes Mills. To help managers fine-tune these techniques, the book offers guidance on developing global opportunities; changing the local corporate mindset to a global one (and filtering that way of thinking down to employees);... View Details
- 04 Jun 2008
- News
Whistle While You Work
he makes presentations before corporate and business-school audiences that link music to business (www.jazz-impact.com). “Jazz musicians are entrepreneurs,” Gold says, adding that they are like managers in today’s business world “who are... View Details
- 26 Feb 2021
- News
Latinx on Boards; High-Tech Reforestation
representation on private and public boards. “Our goal is to get 21 Latino placements on boards in 2021,” says Lulu Curiel (MBA 2010) , president of Ivy Advisors, who organized and hosted the webinars with Melissa Hart (MBA 2017), senior finance View Details
Keywords: Margie Kelley
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
course—and buoyed by student interest—the professors are developing an MBA elective to be taught in fall 2021 and eventually through HBS Online. The new course will explore questions managers face when adopting AI with cases addressing... View Details
Keywords: Susan Young
- 01 Apr 2002
- News
John Mulroney: Center Stage at the Opera
picked up his desk and a few chairs and moved across Independence Mall to his new office at the Opera Company. "I was back at my same desk but in a different business," he says. The contrasts with the private sector were stark, but not surprising. The Opera had a much... View Details
- 01 Dec 1997
- News
Merton's Economics Research Wins Nobel Prize
accomplishment from both sides of the Charles. "Robert Merton has been an innovative leader in the field of economic valuations and in improving the capacity to manage financial risk," said Harvard President Neil L. Rudenstine. "This is a... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
features of today's MBA experience. We all know that the effective use of technology is a priority at the School. How is this influencing the MBA Program? Technology is a huge part of the MBA experience. It is something today's students are going to live with and View Details
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
the money management organization even closer to the ultimate consumer, with extensive information, research, and thousands of mutual funds to choose from, all with a few keystrokes. It's already happening." Of course, the Internet tidal... View Details
Keywords: Garry Emmons