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  • 06 Jan 2016
  • What Do You Think?

Why Do Leaders Get Their Timing Wrong?

organization culture as the culprit. He identified a dysfunctional culture as a cause of poor timing, one that magnifies a “confirmation bias that causes companies to stick with obsolete or weak strategies... View Details
Keywords: by James Heskett; Auto; Fashion
  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

New-Employee Orientation Cultural Disharmony Undermines Workplace Creativity How New BofA Executives Learn its ’Deep Smarts’ What do companies not understand about onboarding? Share your insights below. View Details
Keywords: by Boris Groysberg
  • Web

Working Groups Update | About

of sessions, adapted to meet the needs of different audiences at the School. And, the group will explore ways to develop our own educational content about antisemitism and how best to incorporate it into our pedagogy. Our aim is to... View Details
  • Web

Organizational Leadership Course | HBS Online

leadership style to meet the distinct challenges of leading larger, more dispersed teams Develop strategies for planning and engineering organizational change and innovation initiatives Shape your organizational culture and architecture... View Details
  • April 2021
  • Case

Etsy: Crafting a Turnaround to Save the Business and Its Soul

By: Ranjay Gulati, Luciana Silvestri and Monte Burke
Etsy, the online seller of handmade goods, was founded in 2005 on an almost utopian ideal—a responsible, caring company that offered individual crafters a place to sell their wares, a wholesome alternative to companies that sold mass-manufactured products. The company... View Details
Keywords: Turnaround; Organizational Culture; Financial Condition; Organizational Change and Adaptation; Mission and Purpose; Transformation; Leadership
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  • August 2014
  • Case

Opening the Valve: From Software to Hardware (A)

By: Ethan Bernstein, Francesca Gino and Bradley Staats
Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee... View Details
Keywords: Valve; Self-Managed Organizations; Organization Design; Strategy; Flat Organization; Video Games; Organization Alignment; Family Business; Steam; Steam Machine; Design; Games, Gaming, and Gambling; Human Resources; Collaborative Innovation and Invention; Technological Innovation; Leadership Style; Management Practices and Processes; Organizational Design; Organizational Structure; Organizational Culture; Organizational Change and Adaptation; Groups and Teams; Alignment; Software; Hardware; Video Game Industry; Seattle
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  • January 2025
  • Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Change; Disruption; Competency and Skills; Talent and Talent Management; Customers; Customer Satisfaction; Decision Making; Cost vs Benefits; Demographics; Ethics; Governance; Corporate Accountability; Human Resources; Employees; Recruitment; Retention; Leadership; Management; Crisis Management; Risk Management; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Society; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Motion Pictures and Video Industry
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  • 04 Dec 2019
  • Book

Creating the Experimentation Organization

subtle tweaks to everything from varying shades of color to alternative placement of links and menu options for booking properties. It’s part of an innovative culture of experimentation that pervades every aspect of how the company... View Details
Keywords: by Michael Blanding
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

directly as they walk out of the store, with no checkout required. Many cultural industries—museums and galleries, cinemas, concert halls, independent musicians and artists—found means to create, perform, and connect with their audience... View Details
Keywords: by Hong Luo and Alberto Galasso
  • July 2020
  • Case

Driving Transformation at the Majid Al Futtaim Group

By: Suraj Srinivasan and Esel Çekin
The case opens with Alain Bejjani, CEO of Majid Al Futtaim (MAF) Holding, anticipating on the Group’s next phase in the multi-year transformation journey and reflecting on the initiatives he implemented to create the Group’s growth-oriented culture. Founded in 1995,... View Details
Keywords: Transformation; Organizational Change and Adaptation; Organizational Culture; Growth and Development Strategy; Retail Industry; United Arab Emirates; Middle East; Dubai
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  • 10 Oct 2023
  • Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

$235 million,[41] the specific allocation method of which has yet to be announced. This will promote climate resilience and protect natural and cultural resources, as well as adaptation planning.[42]... View Details
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Explore the value of learning from mistakes to develop a culture of innovation Term 2 Course Elective (Term 2) CLIMB features two electives: one finance elective (any course in the Finance & Accounting topic area) and one open elective... View Details
  • Web

2022 Reunion Presentations - Alumni

so. Tactics include training that defuses fears of disagreeing; encourages people to cultivate a receptive mindset; teaches people to choose words carefully, hedge claims, and emphasize areas of agreement; and fosters a culture of... View Details
  • 15 Dec 2003
  • Research & Ideas

Women Leaders and Organizational Change

It is what Ron Heifetz [founder, Center for Public Leadership at Harvard's Kennedy School] calls the capacity to do adaptive work, to confront social problems that—like the problem of gender in organizations—have no known solutions. To... View Details
Keywords: by Mallory Stark
  • August 2012
  • Case

Jess Westerly at Kauflauf GmbH

By: John J. Gabarro and Colleen Kaftan
Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf, a fast-growing provider of subscription enterprise software headquartered in Heidelberg, Germany. Only months into her job, outsider... View Details
Keywords: Applications and Software; Organizational Culture; Organizational Change and Adaptation; Change Management; Leading Change; Behavior; Salesforce Management; Social and Collaborative Networks; Planning; Web Services Industry; Germany
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  • January 2005 (Revised July 2010)
  • Case

Anne Mulcahy: Leading Xerox through the Perfect Storm (A)

By: William W. George and Andrew N. McLean
In 2000, Xerox faces bankruptcy amid a liquidity crisis, collapsed profitability, and an expanding SEC investigation. Traces the career and leadership development of Anne Mulcahy, a former sales executive unexpectedly named COO of the beleaguered company as a last... View Details
Keywords: Organizational Change and Adaptation; Leadership; Financial Liquidity; Organizational Culture; Crisis Management; Insolvency and Bankruptcy; Gender; Corporate Governance
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  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

should understand that some employees can’t do back-to-back phone or online meetings all day long. “People are still spending too much time in meetings, even though our work and lives have changed significantly,” Austin says. If your office has a meeting-heavy View Details
Keywords: by Dina Gerdeman
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

the market to adapt to your company; it’s your responsibility to adapt to the market. Senz: What lessons should sales managers learn from changes in buying behavior during the pandemic? Cespedes: First,... View Details
Keywords: by Kristen Senz
  • 07 Feb 2019
  • Book

How Big Companies Can Outrun Disruption

innovation strategy, design a system for creativity, and build up an enterprise’s cultural DNA. Pisano, the Harry E. Figgie, Jr. Professor of Business Administration, shares insights in our Q&A. Martha Lagace: Your title, Creative... View Details
Keywords: by Martha Lagace
  • 02 May 2022
  • What Do You Think?

Can the Case Method Survive Another Hundred Years?

the School thinking that they can begin the transition to retirement by “lecturing” in the classroom. It also requires adaptability on the part of instructors moving between HBS and other schools, including schools that either don’t... View Details
Keywords: by James Heskett; Education