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Show Results For
- All HBS Web
(1,804)
- People (8)
- News (363)
- Research (344)
- Events (10)
- Multimedia (5)
- Faculty Publications (172)
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- 08 Dec 2015
- First Look
December 8, 2015
create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact between... View Details
Keywords: Sean Silverthorne
- 24 Jun 2014
- First Look
First Look: June 24
government to build Jeep Cherokees in China. Just over a decade later in 1996, leveraging contacts from his time in the automotive industry, he founded ASC Fine Wines with his son, Don Jr. Despite many challenges, from building a... View Details
Keywords: Sean Silverthorne
- 02 Mar 2010
- First Look
First Look: March 2
consistently impose costs on their loved ones, friends, associates, partners, employers, and the public by actions that are not in their own self-interest. This paper focuses on the integrity issues that cause huge problems in the lives of most individuals and to... View Details
Keywords: Martha Lagace
- 07 Aug 2012
- First Look
First Look: August 7
defined as the extent to which an actor's network contacts are connected to one another, affects the initiation and adoption of change in organizations. Using longitudinal survey data supplemented with eight in-depth case studies, we... View Details
Keywords: Sean Silverthorne
- 24 Jul 2019
- Lessons from the Classroom
Can These Business Students Motivate Londoners to Do the Right Thing?
contact us.” The organization also sent the original letter without the additional line to a different set of delinquent taxpayers, allowing the government to measure the change. The intervention proved to be valuable. More people began... View Details
Keywords: by Dina Gerdeman
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
organizations with whom we've had no previous contact that get in touch with us to check up on the latest thinking that they say has influenced their management over the past decade or so. Finally, the service profit chain turns up in... View Details
Keywords: by Sean Silverthorne
- 17 Jan 2017
- First Look
First Look at New Research: January 17
contact between the company and its customers. As well as a pricing analysis, the case examines the links between a venture’s product policy, target customers, funding sources, management style, promotional tools, and pricing approach.... View Details
Keywords: Sean Silverthorne
- 13 Oct 2015
- First Look
October 13, 2015
has been shown to improve consumer perceptions of service value, existing theory posits that increased contact between consumers and producers may diminish work performance. Two field and two laboratory experiments in food service... View Details
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
run a field experiment in which we contact firms that are caught infringing on expensive digital images. Emails to all firms include a link to the licensing page of the infringed image; for treated firms, we add links to a significantly... View Details
Keywords: Dina Gerdeman
- 21 Feb 2017
- First Look
First Look at New Research: February 21
to investigate the psychological consequences and performance benefits of connecting to beneficiaries of one’s work. In a longitudinal field experiment of fruit harvesters, we find that though beneficiary contact with the overall customer... View Details
Keywords: Carmen Nobel
- 25 Nov 2008
- First Look
First Look: November 25, 2008
augment the role to that of service integrator to achieve his internal objective of business unit collaboration and to provide clients with a single point of contact across the full range of the company's offerings. The organizational... View Details
Keywords: Martha Lagace
- 26 Feb 2008
- First Look
First Look: February 26, 2008
associated with the initiation of interdependent innovation are inversely associated with their execution. We build a dynamic, corporate-level, evolutionary model in which individuals autonomously initiate cross-line-of-business projects not through the formal... View Details
Keywords: Martha Lagace
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
fraught example, about TraceTogether—a smartphone app to support community-driven contact tracing to slow the spread of COVID-19—that public entrepreneurs leave their office to ask people for feedback. Lagace: How do you hire talent for... View Details
Keywords: by Martha Lagace
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
Hi-R-Me: Making Sales Calls This case study focuses on a professional services firm (“Performance Improvement Consulting”) and its sales calls on Hi-R-Me, a potential client. The case is supplemented by videos showing the initial contact... View Details
Keywords: Dina Gerdeman
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
one-on-one contact by her small CCP team had spurred growth from 10 to more than 50 partners. Eisnor and Paige Fitzgerald, CCP’s Program Manager, earned kudos from their Waze colleagues and caught the attention of Waze’s now-parent... View Details
Keywords: Sean Silverthorne
- 19 Jan 2016
- First Look
January 19, 2016
policy, and the importance of contact capabilities, this study builds on and extends the earlier suggestions that entrepreneurship needs incorporating as an explanatory factor. The article shows that Koç acted as both a Kirznerian and... View Details
Keywords: Sean Silverthorne
- 20 Feb 2006
- HBS Case
Oprah: A Case Study Comes Alive
impact with Jeannette Wagner, former vice chair of The Estée Lauder Companies Inc. and member of the HBS Board of Dean's Advisors. Wagner recommended that they send a copy of the case to Leonard Lauder, chairman of Estée Lauder. The chain of personal View Details
- 28 Apr 2015
- First Look
First Look: April 28
among those working closely with Japanese employees highlights intergroup contact as a factor in shaping the unearned status gain experience. Supplemental analysis of data gathered from 66 Japanese employees provided the broader... View Details
Keywords: Sean Silverthorne
- 19 Apr 2011
- First Look
First Look: April 19
violation of Facebook's terms of service as a non-copyright holder was using the imagery and logo associated with a known brand. Facebook contacted Michael Donnelly, Group Director, Worldwide Interactive Marketing for The Coca-Cola... View Details
Keywords: Sean Silverthorne
- 26 Jan 2016
- First Look
January 26, 2016
whether politicians can use direct contact to reconnect with citizens, increase turnout, and win votes. During the 2014 Italian municipal elections, we randomly assigned 26,000 voters to receive visits from city council candidates, from... View Details
Keywords: Sean Silverthorne