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  • 09 Nov 2020
  • Video

Muhammad Musa

Muhammad Musa, the Executive Director of BRAC International since 2015, recalls how the founder Sir Abed Hazan Fazle led the NGO’s first international foray in Afghanistan in 2002, negotiating with conflicting parties to establish schools for girls. View Details
  • July 2009 (Revised June 2011)
  • Case

RiskMetrics Group

By: Jay W. Lorsch and Kaitlyn Simpson
RiskMetrics Group, a risk and governance consultancy, had a great deal of influence on U.S. companies. This case examines the history and growth of the company, the governance services it offers, the extent of its impact on shareholders, the controversy surrounding its... View Details
Keywords: Conflict of Interests; Risk Management; Governing and Advisory Boards; Corporate Governance; Power and Influence; Consulting Industry; United States
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  • December 1998 (Revised May 1999)
  • Exercise

Negotiating Peace Accords in Bellicoso for the Head of the Opposition Political Party (OPP): General Instructions and Confidential Information

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2)... View Details
Keywords: War; Negotiation Tactics; Negotiation Participants; Government and Politics; Conflict and Resolution; El Salvador
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  • December 1998 (Revised May 1999)
  • Exercise

Negotiating Peace Accords in Bellicoso for the Director of the National Landowners Association (NLU): General Instructions and Confidential Information

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2)... View Details
Keywords: War; Negotiation Tactics; Negotiation Participants; Government and Politics; Conflict and Resolution; El Salvador
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  • September 2017 (Revised March 2019)
  • Case

Henry Kissinger: Negotiating Black Majority Rule in Rhodesia (A)

By: James K. Sebenius and Laurence A. Green
In 1976, a growing crisis in Southern Africa drew the attention of United States Secretary of State Henry A. Kissinger. White Rhodesian leader Ian Smith's refusal to accede to black majority rule threatened to widen into a regional conflict involving apartheid South... View Details
Keywords: Equality and Inequality; Race; Negotiation Process; Negotiation Participants; Government and Politics; Africa; United States
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  • 31 Oct 2022
  • Video

Health Minute: John Beshears

  • April 2003
  • Case

Sunk Costs: The Plan to Dump the Brent Spar (A)

This case explores the conflict between Shell Oil and Greenpeace over Shell's plans to sink the aging Brent Spar oil platform in the North Atlantic. It details the tactics Greenpeace employed and examines Shell's responses. View Details
Keywords: Alliances; Crisis Management; Environmental Sustainability; Mining Industry; Energy Industry; North America
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  • January 2000 (Revised September 2002)
  • Case

Hitting the Wall: Nike and International Labor Practices

By: Debora L. Spar and Jennifer Burns
In the mid-1990s Nike, one of the world's most successful footwear companies, is hit by a spate of alarmingly bad publicity. After years of high-profile media attention as the company that can "just do it," Nike is suddenly being portrayed as a firm that relies on... View Details
Keywords: Wages; Developing Countries and Economies
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    Negotiating the Impossible

    An ideal read for your most difficult negotiations, disputes & relationships.
    Awards:
    "Outstanding Book Award" (International Association for Conflict... View Details
    • 2023
    • Chapter

    Malleability Interventions in Intergroup Relations

    By: Smadar Cohen-Chen, Amit Goldenberg, James J. Gross and Eran Halperin
    One important characteristic of intergroup relations and conflicts is the fact that toxic or violent intergroup relations are often associated with fixed and stable perceptions of various entities, including the ingroup (stable and positive), the outgroup (stable and... View Details
    Keywords: Conflict and Resolution; Groups and Teams; Attitudes
    Related
    • July 1997
    • Case

    Graffs, The (A)

    By: Carl S. Sloane and Gregory C. Rogers
    Examines dual-career issues and conflicts between spouses' career objectives, personal values, and life structures. It does so by a in-depth examination of the lives and careers of a professional couple (a successful entrepreneur and a lawyer), choice points in their... View Details
    Keywords: Work-Life Balance; Family and Family Relationships; Conflict Management
    Related
    • 23 Jul 2018
    • Working Paper Summaries

    The Creative Consulting Company

    Keywords: by Robert S. Kaplan, Richard Nolan, and David P. Norton; Consulting
    • November 1986 (Revised December 1992)
    • Case

    Kentucky Fried Chicken (Japan) Ltd.

    By: Christopher A. Bartlett
    Describes the internationalization of the Kentucky Fried Chicken (KFC) fast food chain, focusing on KFC's entry into Japan. An entrepreneurial country general manager, Lou Weston, battles numerous problems to establish the business and is eventually highly successful.... View Details
    Keywords: Business Subsidiaries; Entrepreneurship; Globalized Economies and Regions; Governing Rules, Regulations, and Reforms; Policy; Market Entry and Exit; Strategic Planning; Agency Theory; Perspective; Corporate Strategy; Food and Beverage Industry; Japan
    Related
    • 16 Jul 2007
    • Research & Ideas

    Understanding the ‘Want’ vs. ’Should’ Decision

    consumer spending habits, and effective store layout. Sarah Jane Gilbert: What is the difference between the "want-self" and the "should-self"? How does psychology play a role in the internal conflict between the 2?... View Details
    Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation
    • August 2001 (Revised June 2002)
    • Case

    IBM Software Solutions (A)

    By: Michael L. Tushman, Charles A. O'Reilly III and Robert Chapman Wood
    Executives and managers of key IBM software units struggle to make IBM a top player in the post-mainframe era. When one software unit introduces a visionary product with potential to create a new leadership position for the firm, the result is an epic conflict in the... View Details
    Keywords: Business Units; Leadership Style; Leading Change; Managerial Roles; Organizational Change and Adaptation; Conflict Management; Information Technology Industry
    Related
    • September 2004 (Revised October 2004)
    • Case

    Pat Anderson

    By: Leslie A. Perlow and Daisy Wademan
    Patten Bank's pending sale jeopardizes Pat Anderson's prospect of receiving an expected year-end bonus. What to do now? This problem follows several earlier conflicts that Anderson has confronted during the past four-and-one-half years spent working as an analyst and... View Details
    Keywords: Change Management; Organizational Culture; Organizational Change and Adaptation; Conflict Management; Power and Influence; Executive Compensation; Banking Industry; Financial Services Industry; United States
    Related
    • September 10, 2014
    • Article

    Getting Cross-Cultural Teamwork Right

    By: Tsedal Neeley
    People struggle with global teamwork, even though it’s essential to success in multinational firms. Despite their efforts to nimbly manage differences in time zones, cultures, and languages, cross-border collaborators often fail to reach shared understanding or common... View Details
    Keywords: Groups and Teams; Globalized Firms and Management; Conflict Management
    Related
    • July 1997 (Revised October 2003)
    • Case

    Chattanooga Ice Cream Division,The

    By: Carl S. Sloane
    Senior functional officers (marketing, manufacturing, research & development, control, and human resources) clash over alternative ideas for turning around a business in decline. The general manager is faced not only with choosing between competing ideas, but also... View Details
    Keywords: Management Style; Management Teams; Groups and Teams; Managerial Roles; Conflict Management; Decisions; Performance
    Related
    • 2016
    • Working Paper

    Pay Now or Pay Later? The Economics within the Private Equity Partnership

    By: Victoria Ivashina and Josh Lerner
    The economics of partnerships have been of enduring interest to economists, but many issues regarding intergenerational conflicts and their impact on the continuity of these organizations remain unclear. We examine 717 private equity partnerships and show that (a) the... View Details
    Keywords: Partnerships; Leveraged Buyout; Venture Capital; Private Equity; Partners and Partnerships; Leveraged Buyouts
    Related
    • April 2009 (Revised November 2012)
    • Case

    Sermo, Inc.

    By: Thomas R. Eisenmann and Lars Peter Christian Nielsen
    Sermo operates the leading online professional network for physicians in the United States. Doctors use Sermo free of charge to post surveys regarding diagnostic and treatment concerns and to discuss these concerns, as well as challenges with managing their practices.... View Details
    Keywords: Entrepreneurship; Health Care and Treatment; Knowledge Sharing; Two-Sided Platforms; Conflict and Resolution; Social and Collaborative Networks; United States
    Related