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  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency—the deliberate design of windows into View Details
Keywords: Dina Gerdeman
  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

can swipe right or left on a profile to indicate her interest in a potential match. The case is designed to explore issues related to pricing, market design, and launch... View Details
Keywords: Carmen Nobel
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

of consumers towards high fee inferior products. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54865 forthcoming Manufacturing & Service Operations Management The Value of Fit Information in Online Retail: Evidence... View Details
Keywords: Dina Gerdeman
  • May 2001 (Revised May 2015)
  • Case

Compagnie Lyonnaise de Transport (A)

By: Michael Tushman and Michael J. Roberts
Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized and financially driven culture, and the centralized service is used unequally, setting up a conflict. View Details
Keywords: Business Divisions; Organizational Culture; Relationships; Conflict Management; Balance and Stability; Transportation Industry; France
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  • 04 Apr 2018
  • Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
Keywords: by John Macomber; Construction; Green Technology
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

Susanna Gallani, and Tatiana Sandino Abstract—We analyze the effects of a field experiment introducing a values-based 360-degree assessment system at an Indian retailer. The director intended to encourage... View Details
Keywords: Dina Gerdeman
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good... View Details
Keywords: Sean Silverthorne
  • 15 Apr 2019
  • Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Technology and Operations Management Unit. About the Authors Katherine Vizcardo is a graphic designer based in Providence, Rhode Island, and Danielle Kost is senior editor of... View Details
Keywords: by Katherine Vizcardo and Danielle Kost; Service
  • 07 Apr 2022
  • Blog Post

Product Management at HBS: Roll Up Your Sleeves and Learn by Doing

Weston Ruths is enrolled in the MS/MBA: Engineering Sciences Program Class of 2022, and is a member of HBS Section D. After graduating from Rice University in 2016 with a degree in Computer Science, he... View Details
  • January 2002 (Revised April 2004)
  • Case

Chapter Enrichment Program Teams at the American Red Cross (A)

By: Jeffrey T. Polzer and Anita Williams Woolley
The American Red Cross has a system for structuring, staffing, and leading teams to review its local chapters. Mirroring professional services firms that use teams to serve clients, this system provides detailed guidelines to increase individual team member's... View Details
Keywords: Planning; Groups and Teams; Management Teams; Leadership; Organizational Structure
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  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

benign envy in addition to decreasing their perceptions of the entrepreneur’s hubristic pride (i.e., arrogance) while increasing their perceptions of the entrepreneur’s authentic pride (i.e., confidence). These findings align with previous work on the social-functional... View Details
Keywords: Dina Gerdeman
  • 17 Jul 2018
  • First Look

New Research and Ideas, July 17, 2018

introduction of a very general class of unobserved heterogeneity on agents' preferences. Under minimal assumptions, we show existence and uniqueness of equilibrium. We provide two algorithms to compute the... View Details
Keywords: Dina Gerdeman
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

prior art that invalidates the patent being examined, and productivity in the machine learning process technology requires computer science and engineering (CS&E) skills.... View Details
Keywords: Dina Gerdeman
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

Business Review Press You’ve shed antiquated systems and processes. You went all-in on digital. Your teams settled into new, often better, ways of doing things. But did your organization change enough to... View Details
  • 2015
  • Chapter

Optimal Process Control of Symbolic Transfer Functions

By: Christopher Griffin and Elisabeth Paulson
Transfer function modeling is a standard technique in classical Linear Time Invariant and Statistical Process Control. The work of Box and Jenkins was seminal in developing methods for identifying parameters associated with classical (r, s, k) transfer functions.... View Details
Keywords: Transfer Functions; Markov Processes; Stochastic Models; Process Control; Research; Information Technology
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  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

products or services look beyond their self-interest and work to collectively build the institutional infrastructure, they—and society as a whole—are more likely to prosper. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

Clinic: Growth Strategy 2015 by Michael E. Porter and Elizabeth O. Teisberg The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the... View Details
  • Web

Power and Influence for Positive Impact | HBS Online

meaningful change and challenge the status quo. "HBS Online courses are excellent for anyone who wishes to learn more about a particular subject area or further develop their career." Corina Cristea Lavoie Corporate View Details
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

operation and to understand the tradeoffs between customer service and labor utilization. Purchase this case:https://hbsp.harvard.edu/product/618062-PDF-ENG Harvard Business... View Details
Keywords: Dina Gerdeman
  • 25 May 2016
  • Research & Ideas

How Consumers and Businesses are Reshaping Public Health

to help themselves. Any public health system must respect the reality of these consumer differences and not withhold care from people simply because they do not engage and do... View Details
Keywords: by John A. Quelch; Health