Complicity - Publications - Faculty & Research

17 Nov 2003
Research & Ideas

The Business of Babies

foster care, the vast number of children available for adoption is the most obvious "low-tech" solution to satisfy demand. However, this availability is complicated by racial preferences (most people want children who look like... View Details

Keywords: by Julia Hanna; Health

07 Mar 2018
Research & Ideas

Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.

University School of Medicine, and HBS. The researchers plan to replicate the study internationally to compare costs in Switzerland and other countries. It’s complicated As for why administrative costs are so high in the United States and... View Details

Keywords: by Roberta Holland; Health

28 Nov 2016
Research & Ideas

Challenging the Belief that Liability Laws Kill Medical Device Innovation

the paper suggests a more complicated relationship between innovation and liability, in which certain devices may be negatively impacted, while others may actually be encouraged. “In order to think about this relationship,” says Galasso,... View Details

Keywords: by Michael Blanding; Medical Devices & Supplies

07 Oct 2011
Research & Ideas

The Steve Jobs Legacy

the "iPhone 4 Steve." In China, where especially the younger generation is looking to technology and business to transform lives, Jobs symbolized innovation and leadership in both. Noam Wasserman (Entrepreneurial Management) Steve Jobs was probably the most... View Details

Keywords: Re: Multiple Faculty; Computer; Technology

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

out, many of them become further complicated when experiments are moved out of a laboratory and into a bank branch filled with real employees serving real customers in real time. To its credit, the I&D team thought carefully about... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

21 Oct 2002
Research & Ideas

The Parable of the Bungled Baggage And the Unhappy Customer

When the last person finished, this person walks over and said, "I'm responsible for baggage handling at the airport." And I said, "I'm sorry that I told exactly how it happened. I didn't make anything up. I thought you should know that ... it's very... View Details

Keywords: by W. Earl Sasser

02 Nov 2020
What Do You Think?

Is Antitrust Just a Quaint Notion in the Digital Age?

companies slightly more than $20 million to defend. (I didn’t have to recall these details; I Googled them at no cost.) Even then, however, market definition and monopoly pricing power proved to be complicated issues for regulators to... View Details

Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service

18 Jun 2001
Lessons from the Classroom

Why Leaders Need Great Books

Old Testament view of human beings; fundamentally, permanently, almost fatally flawed unless they're redeemed by something outside themselves," Badaracco said. The course gradually tries to get students to accept that human beings "have warts and View Details

Keywords: by Martha Lagace

02 Oct 2008
What Do You Think?

Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?

sheet value, the outcome of which can mean life or death to an institution. And it's a short step to a loss of trust that people can repay what they borrow and the resulting unwillingness to lend cash, regardless of how much you have or the quality of the borrower's... View Details

Keywords: by Jim Heskett

15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

team. Incorporate unanticipated, random complications and consider scheduling exercises during peak and non-peak business hours. Ensure the dissemination of clear crisis management procedures to provide structured and effective responses... View Details

Keywords: by Hise Gibson and Anita Lynch

20 Feb 2018
First Look

First Look at New Research and Ideas, February 20, 2018

non-profits, while all others are idiosyncratic to specific sub-groups of non-profits. After identifying these commonalities, this paper focuses on specific factors which make non-profit governance particularly nuanced and complicated in... View Details

Keywords: Sean Silverthorne

29 Mar 2016
First Look

March 29, 2016

dynamic capture of these metrics via our new electronic health record (EHR) was developed at our institution. Methods. Contemporary breast cancer literature on treatment options, expected outcomes, and potential complications was... View Details

Keywords: Sean Silverthorne

14 Apr 2014
Research & Ideas

Difficulties for Women Bridging Racial, Generational, and Global Divides

symposium, Ely talked about how intersectionality can complicate workplace and societal support systems among women. Would-be support systems often focus solely on the fact that women are women, ignoring the differences among them.... View Details

Keywords: by Carmen Nobel

19 Aug 2013
Research & Ideas

Studying How Income Inequality Shapes Behavior

support. We'll see." The experiments themselves will not definitively explain the effects of inequality, since they are set up in an artificial environment outside the complicated interplay of real-world economic systems. But Moss... View Details

Keywords: by Michael Blanding

10 Aug 2016
Research & Ideas

Prospective Students Steer Clear of Schools Rocked by Scandal

coauthored an essay to help students think through the complicated decision about where to go to college. Previous research has produced mixed results when it comes to the ripple effect of scandals. The Woods imbroglio may have hurt Brand... View Details

Keywords: by Dina Gerdeman; Education

29 Feb 2016
HBS Case

Bigbelly's Big Bet on the Digital Trash Can

administrative support, all available via subscription through the cloud. A Chicago citizen enjoys the benefits of a Bigbelly trash compactor. Source: Kevin Zolkiewicz Getting to SaaS is complicated enough as a strategy... View Details

Keywords: by Michael Blanding; Energy

08 Mar 2012
Research & Ideas

Unplugged: What Happened to the Smart Grid?

positions of the various players in the smart grid market—infrastructure builders, software suppliers, network providers, utilities, system operators—in an effort to figure out who might benefit. "It's interesting to get some type of understanding about a View Details

Keywords: by Dina Gerdeman; Energy; Utilities

31 Oct 2004
Research & Ideas

The New CEO’s Wrong Message

the description? So are CEOs who are new to the role. Just when an executive feels he has reached the pinnacle of his career, capturing the coveted goal for which he has so long been striving, he begins to realize that the CEO's job is different and more View Details

Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria

10 May 2004
Research & Ideas

Rethink the Value of Joint Ventures

partners have a narrower view. For instance, decisions on where to source materials become more complicated if the multinational is trying to balance and manage a worldwide production process. Second, the multinational wants to leverage... View Details

Keywords: by Cynthia Churchwell

31 Jul 2018
First Look

New Research and Ideas, July 31, 2018

the platform will help streamline global trade since shipping goods internationally is an extraordinarily complicated and inefficient process. Maersk intends for stakeholders throughout the supply chain to utilize the platform, including... View Details

Keywords: Dina Gerdeman

Publications