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- All HBS Web (726)
- Faculty Publications (237)
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- 14 Jun 2011
- First Look
First Look: June 14
turning an internal capability into a client facing revenue stream. This is made especially difficult by the fact that the parent company is a manufacturing firm and InterfaceRAISE is a professional service... View Details
Keywords: Sean Silverthorne
- 14 Apr 2008
- Research & Ideas
The Surprising Right Fit for Software Testing
Specialisterne, with a heightened need for supervisors, could the company find itself needing to charge customers more than they could pay? How should it handle issues—one at the center of the case—when a client might want to cut costs by... View Details
- 11 Sep 2012
- First Look
First Look: September 11
high commitment and broad responsibilities, the leadership intended to provide a level of client service that would justify premium rates. However, the system is not working. Issues include: tips are lower... View Details
Keywords: Sean Silverthorne
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
services to citizens can institute service improvements and metrics modeled after those in the private sector. They can call on social marketers to aid in communicating with customers and creating attractive... View Details
Keywords: by Sean Silverthorne
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
attained top positions in corporations or professional services firms. These women thrived, they found, because of three characteristics that are key to resilience: emotional intelligence, authenticity, and agility. The women were adept... View Details
Keywords: Sean Silverthorne
- 17 Apr 2013
- Research Event
Conference Challenges Gender Conventions
that women often leave client service to work in industry where they experience better work/life quality but limit their ultimate career progression. Her team focuses on creating policies to influence the... View Details
Keywords: by Maggie Starvish
- 08 Nov 2016
- First Look
November 8, 2016
Founded in December 2010, NOW, based in Atlanta, Georgia, was serving clients in nine states. With 2013 year-to-date revenue of roughly $100,000, NOW was financed with $2.5 million of founder as well as friends and family equity. NOW's... View Details
Keywords: Sean Silverthorne
- 04 Oct 2016
- First Look
October 4, 2016
new service offering for the company’s clients by drawing on the special talents of people with autism. The company has deployed “pods” organized around 8 or 9 employees with autism, to function as... View Details
- 20 Oct 2015
- First Look
October 20, 2015
on the home country remains unclear. We know very little about return migration of workers engaged in innovation and entrepreneurship, except that it is rapidly growing in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49887 View Details
Keywords: Sean Silverthorne
- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
above are numerous in a channel that includes, in your comments, food and tobacco producers of unhealthy products (Christy Hitchens, Tom Dolembo); lifestyle equipment and service providers; developers and manufacturers of high-cost... View Details
- 15 Nov 2001
- Research & Ideas
Five Questions for Paul Gompers and Josh Lerner
venture capitalists want more from their clients in terms of an ownership stake or in terms of meeting tougher performance benchmarks? Gompers and Lerner: Many of the changes in the venture capital industry over the past eighteen months... View Details
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
boards concentrate on fundraising and other activities rather than performance management. Executive attention is further divided by the need to take care of a large number of clients on each end of the pipeline—both donors and... View Details
Keywords: by James E. Aisner
- 12 Apr 2016
- First Look
April 12, 2016
April 2016 Harvard Business Review Can You Cut 'Turn Times' Without Adding Staff? By: Bernstein, Ethan, and Ryan W. Buell Abstract—The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at... View Details
Keywords: Sean Silverthorne
- 01 Nov 2011
- First Look
First Look: Nov. 1
online discount vouchers, a new marketing tool that offers consumers large discounts when they prepay for participating merchants' goods and services. Within a model of repeat experience good purchase, we examine two mechanisms by which a discount voucher View Details
Keywords: Sean Silverthorne
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
has led to greater focus and the ability to construct meaningful performance objectives and standards across the agency. Roca has been using performance-tracking and client profile data to ensure optimal View Details
Keywords: by Julia Hanna
- 22 May 2012
- First Look
First Look: May 22
serving accounts or clients that are competitors of one another in order to avoid conflicts in interest? In recent decades, the advertising and marketing services industry has undergone a number of... View Details
Keywords: Sean Silverthorne
- 17 Mar 2009
- First Look
First Look: March 17, 2009
decide whether they want to try to restructure the nature of the engagement to better fit the firm's service model. Although young and small, the firm has grown successfully and is optimistic about its future prospects. Kutchins and... View Details
Keywords: Martha Lagace
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
Business School Case 618-021 Great Lakes Banking Group: Data Management In May 2016, Michael Rechtin, an expert in international data center law, advised global financial services firm Great Lakes Banking Group (GLBG) on its plans to... View Details
Keywords: Sean Silverthorne
- 27 Mar 2012
- First Look
First Look: March 27
Exploration of Luxury Hotels in Tanzania Authors:Diego A. Comin Abstract Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal... View Details
Keywords: Carmen Nobel
- 07 Jul 2010
- First Look
First Look: July 7
allow us to examine how teams experience status disagreement over time, and client ratings demonstrate how coordination and conflict ultimately affect team performance with clients. Download the paper:... View Details
Keywords: Martha Lagace