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Show Results For
- All HBS Web
(11,262)
- People (42)
- News (3,420)
- Research (5,530)
- Events (26)
- Multimedia (136)
- Faculty Publications (2,995)
- 26 Sep 2016
- News
No More Excuses: Candidates Need to Address Tax Reform
- 30 Sep 2019
- News
WeWork Needs Cash as Botched IPO Scuttles Planned Infusion
- 20 Apr 2021
- News
10 Things Your Artificial Intelligence Initiative Needs to Succeed
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- Web
The World Needs Your Leadership Now More Than Ever
The Advanced Management Program (AMP) will expose you to new tools and thinking, providing you with the opportunity to self-reflect and renew yourself as a leader and changemaker. You'll engage with a global community of leaders who face... View Details
- 28 Sep 2017
- News
Why Venture Capitalists Aren’t Funding The Businesses We Need
- 02 Jan 2024
- Blog Post
The No. 1 Character Trait You Will Need to Succeed in Business
of FrameBridge. You need to decide whether to expand into a market your business knows almost nothing about or stick with providing a service that you know will eventually become obsolete. This choice echoes... View Details
- 05 May 2022
- HBS Case
College Degrees: The Job Requirement Companies Seek, but Don't Really Need
college degree, so qualified people are often shut out of the candidate pool before hiring managers can get a closer look at them. But especially now, when employers need workers—and workers View Details
Keywords: by Jay Fitzgerald
- 30 Mar 2020
- Research & Ideas
Readers Ask: I Need Tips for Working at Home
Shifting to remote work raises many questions for managers and employees, especially when it happens quickly as a result of a crisis. Prithwiraj “Raj” Choudhury, the Lumry Family Associate Professor of... View Details
Keywords: by Kristen Senz
- 02 Jan 2019
- What Do You Think?
SUMMING UP: Do We Need an Artificial Intelligence Czar?
iStock How Should We Organize AI Oversight? There is little question about the growing importance of artificial intelligence (AI) and the need for some kind of oversight. But... View Details
- 07 May 2020
- News
Small-Business Owners Say PPP Isn’t the Solution They Need
- 2007
- Book
A Concise Guide to Macroeconomics: What Managers, Executives, and Students Need to Know
By: David A. Moss
Now more than ever before, executives and managers need to understand their larger economic context. In The Concise Guide to Macroeconomics, David Moss leverages his many years of teaching experience at Harvard Business School to lay out important macroeconomic... View Details
Moss, David A. A Concise Guide to Macroeconomics: What Managers, Executives, and Students Need to Know. Boston: Harvard Business School Press, 2007.
- 14 Feb 2018
- Blog Post
HBS Partner Feature: Love Doesn’t Need a Zip Code
Partners and families play an important role at HBS. Today, we want to celebrate the partners who have been an instrumental part in adding value to the lives of HBS students and their community. Together, HBS MBA student Frances and her... View Details
- 05 Jun 2013
- Op-Ed
Corporate Leaders Need to Step Up on Climate Change
world. In other words, such analyses don't actually measure sustainability. So what does a meaningful corporate sustainability program look like in the era of climate change? First, corporate leaders need to... View Details
Keywords: by Michael Toffel & Auden Schendler
- 07 Oct 2002
- Research & Ideas
What Leaders Need to Do To Restore Investor Confidence
concern for a wide range of constituencies—has been pushed aside and has been replaced by a technical definition of what is acceptable. So there's also no question that we need... View Details
Keywords: by Harvard Management Update
- 15 Jan 2021
- News
‘We Need to Stabilize’: Big Business Breaks With Republicans
- 2012
- Working Paper
Why Every Company Needs a CSR Strategy and How to Build It
By: Kash Rangan, Lisa Chase and Sohel Karim
The authors argue for a strategic and pragmatic, rather than ideological, approach to Corporate Social Responsibility (CSR) that contrasts sharply with the prevailing Shared Value framework offered by Porter and Kramer (HBR; Jan.-Feb. 2011). We assert that, despite... View Details
Keywords: Corporate Social Responsibility and Impact; Corporate Strategy; Values and Beliefs; Profit; Practice
Rangan, Kash, Lisa Chase, and Sohel Karim. "Why Every Company Needs a CSR Strategy and How to Build It." Harvard Business School Working Paper, No. 12-088, April 2012.
- April 5, 2023
- Article
We Need an Operation Warp Speed for Long COVID
By: Esther K. Choo and Scott Duke Kominers
With millions of people affected and at least $1 trillion of economic value at stake, long COVID is our next national health emergency. View Details
Keywords: COVID; COVID-19; COVID-19 Pandemic; Scientific Research; Policy; Health Policy; Innovation; Science; Public Finance; Public Health; Health Disorders; Health Care and Treatment; Human Capital
Choo, Esther K., and Scott Duke Kominers. "We Need an Operation Warp Speed for Long COVID." Scientific American (website) (April 5, 2023).
- 16 Feb 2024
- Research & Ideas
As AI Upends Recruiting, Job Seekers Need a Waze App for Careers
Artificial intelligence is changing the nature of work on a scale some predict will be as transformative as the Industrial Revolution. It’s also exposing the yawning gaps in a fractured US employment system that many companies and workers find difficult to navigate.... View Details
- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
opportunities for workers with transferable, soft skills in the wake of growing automation. Employers and educators will need to focus on how they can cultivate those skills in workers and learners alike.... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson