Certificate Of Need - Publications - Faculty & Research

November 2011
Case

Comfort Class Transport: Does Customer Service Need an Overhaul?

By: Michael J Roberts and Paul E. Morrison

The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details

Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry

Citation

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28 Sep 2017
News

Why Venture Capitalists Aren’t Funding The Businesses We Need

20 Apr 2021
News

10 Things Your Artificial Intelligence Initiative Needs to Succeed

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

college degree, so qualified people are often shut out of the candidate pool before hiring managers can get a closer look at them. But especially now, when employers need workers—and workers View Details

Keywords: by Jay Fitzgerald

Web

The World Needs Your Leadership Now More Than Ever

The Advanced Management Program (AMP) will expose you to new tools and thinking, providing you with the opportunity to self-reflect and renew yourself as a leader and changemaker. You'll engage with a global community of leaders who face... View Details

02 Jan 2024
Blog Post

The No. 1 Character Trait You Will Need to Succeed in Business

of FrameBridge. You need to decide whether to expand into a market your business knows almost nothing about or stick with providing a service that you know will eventually become obsolete. This choice echoes... View Details

30 Mar 2020
Research & Ideas

Readers Ask: I Need Tips for Working at Home

Shifting to remote work raises many questions for managers and employees, especially when it happens quickly as a result of a crisis. Prithwiraj “Raj” Choudhury, the Lumry Family Associate Professor of... View Details

Keywords: by Kristen Senz

02 Jan 2019
What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

iStock How Should We Organize AI Oversight? There is little question about the growing importance of artificial intelligence (AI) and the need for some kind of oversight. But... View Details

Keywords: by James Heskett; Technology

2007
Book

A Concise Guide to Macroeconomics: What Managers, Executives, and Students Need to Know

By: David A. Moss

Now more than ever before, executives and managers need to understand their larger economic context. In The Concise Guide to Macroeconomics, David Moss leverages his many years of teaching experience at Harvard Business School to lay out important macroeconomic... View Details

Keywords: Macroeconomics; Money; Investment; Management Analysis, Tools, and Techniques

Citation

Find at Harvard

05 Jun 2013
Op-Ed

Corporate Leaders Need to Step Up on Climate Change

world. In other words, such analyses don't actually measure sustainability. So what does a meaningful corporate sustainability program look like in the era of climate change? First, corporate leaders need to... View Details

Keywords: by Michael Toffel & Auden Schendler

07 Oct 2002
Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

concern for a wide range of constituencies—has been pushed aside and has been replaced by a technical definition of what is acceptable. So there's also no question that we need... View Details

Keywords: by Harvard Management Update

11 Apr 2016
Blog Post

What You Need to Know about Recruiting at HBS

Going through an MBA program can open dozens of paths you’d never considered before, which can make the job search more daunting than it should be. Our students have found it helpful to have a few guidelines to approach their search. ... View Details

07 May 2020
News

Small-Business Owners Say PPP Isn’t the Solution They Need

14 Feb 2018
Blog Post

HBS Partner Feature: Love Doesn’t Need a Zip Code

Partners and families play an important role at HBS. Today, we want to celebrate the partners who have been an instrumental part in adding value to the lives of HBS students and their community. Together, HBS MBA student Frances and her... View Details

Podcast: Cybersecurity: Why All Business Disciplines Need to Teach It—And How

Do your business students plan to use the internet at work? Then they need to know about cybersecurity. Threats to computer systems grow and evolve daily, putting the operations, information, and reputation of companies—as well as individuals—constantly at risk.... View Details

17 May 2021
News

Why Workplaces Need to Match Technology with Work Goals

Web

Coping with Sudden Changes in Cash Needs and Availability

View Slide Presentation View Details

15 Jan 2021
News

‘We Need to Stabilize’: Big Business Breaks With Republicans

2012
Working Paper

Why Every Company Needs a CSR Strategy and How to Build It

By: Kash Rangan, Lisa Chase and Sohel Karim

The authors argue for a strategic and pragmatic, rather than ideological, approach to Corporate Social Responsibility (CSR) that contrasts sharply with the prevailing Shared Value framework offered by Porter and Kramer (HBR; Jan.-Feb. 2011). We assert that, despite... View Details

Keywords: Corporate Social Responsibility and Impact; Corporate Strategy; Values and Beliefs; Profit; Practice

Citation

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Spring 2012
Article

The Need for Sector-Specific Materiality and Sustainability Reporting Standards

By: Robert G. Eccles, Michael P. Krzus, Jean Rogers and George Serafeim

Even though the supply of sustainability information has increased considerably in the last decade, companies are still failing to disclose material information in a comparable format. We believe this has two downsides. On the one hand, companies are not adequately... View Details