Publications

May 2003
Background Note

Customer Management Strategy in Business Markets

By: Das Narayandas

Describes in detail customer management strategies in business markets, including selection decisions, design and management of customer relationship strategies, monitoring the health of customer relations, and linking the vendors' customer management effort to... View Details

Keywords: Customer Focus and Relationships; Customer Relationship Management; Decision Making; Networks; Customization and Personalization; Manufacturing Industry

February 2008 (Revised November 2010)
Background Note

Accounting for Business Combinations: Acquisition Method

By: David F. Hawkins and F. Asis Martinez Jerez

A technical note reviewing business combinations and Goodwill accounting under the Statement of Financial Accounting Standards, No. 141R. View Details

Keywords: Goodwill Accounting; Mergers and Acquisitions; Standards

Article

Should Business Have Human Rights Obligations?

By: Nien-he Hsieh

Businesses and their managers are increasingly called upon to take on human rights obligations. Focusing on the case of multinational enterprises (MNEs), the paper argues we have reason to reject assigning human rights obligations to business enterprises and their... View Details

Keywords: Human Rights; Ruggie Principles; Corporate Responsibility; Multinationals; Rights; Multinational Firms and Management; Corporate Social Responsibility and Impact

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January–February 2021
Article

Build a Family Business That Lasts

By: Josh Baron and Rob Lachenauer

Judging from how they’re portrayed in the media, it would be easy to dismiss family businesses as hotbeds of power-playing, backstabbing, and favor-currying, ultimately destined to fail; think of the Murdochs and News Corp, or the Redstones and National Amusements, to... View Details

Keywords: Family Business; Success; Ownership Type; Governing and Advisory Boards; Management Succession

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Research Summary

Organizational and Business Experimentation

By: Stefan H. Thomke

Please contact Professor Thomke for the most current description of his research on managing automotive development and/or copies of research articles (published and working papers).

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January 2019
Technical Note

The Punishment of Business

By: Rafael Di Tella, Jose Liberti and James Weber

October 2016 (Revised April 2018)
Case

JCPenney: Back in Business

By: Elie Ofek, K. Shelette Stewart and Christine Snively

In 2016, JCPenney was in the midst of a multi-year turnaround after coming dangerously close to bankruptcy. Under CEO Marvin Ellison, the company had identified three strategic objectives—a focus on omnichannel, private label goods, and increasing revenue per... View Details

Keywords: Retail; Customer Management; Omnichannel; Turnarounds; Private Label; Promotions; Marketing Strategy; Brands and Branding; Customer Relationship Management; Goals and Objectives; Competition; Retail Industry; United States

June 2013
Teaching Note

Mobilizing an Online Business

By: Benjamin Edelman

May 2010
Teaching Note

Harvard Business School (TN)

By: Srikant M. Datar and David A. Garvin

Teaching Note for [308012]. View Details

Keywords: Education Industry

February 2023 (Revised June 2023)
Case

Doing Business in Santiago, Chile

By: Willis Emmons, Leonard A. Schlesinger and Ruth Costas

The case uses the example of the opening of the first IKEA furniture store in Chile – which is operated by Chilean group Falabella – to discuss the opportunities and challenges of doing business in the country. It gives readers an overview of Chile’s economic... View Details

Keywords: Business Cycles; Development Economics; Developing Countries and Economies; Economic Growth; Economic Sectors; Economy; Macroeconomics; Business History; Chile; Latin America

February 2025
Case

Doing Business in Kigali, Rwanda

By: Andy Zelleke, Martin A. Sinozich, Julianne Bliss and Choetsow Tenzin

Rwanda’s transformation from a post-genocide recovery effort to one of Africa’s fastest-growing economies presents a compelling case for investors and business leaders. With an ambitious Vision 2050 strategy, Kigali has emerged as a regional hub for trade, innovation,... View Details

Keywords: Business History; International Relations; Government and Politics; Foreign Direct Investment; Culture; Transformation; Developing Countries and Economies; Economic Growth; Emerging Markets; Rwanda

July 2001 (Revised September 2001)
Background Note

Definitions and Typologies of the Family Business

By: John A. Davis

Introduces students to the wide variety of family business definitions in literature today. Also reviews prominent typologies of family business systems. View Details

Keywords: Family Business; Body of Literature; System

10 Jul 2023
In Practice

The Harvard Business School Faculty Summer Reader 2023

What books are HBS faculty members reading this summer—and are certain publications especially meaningful to them? Turns out, faculty are interested in a variety of topics, everything from exploring spirituality and confronting climate change to losing themselves in... View Details

Keywords: by Dina Gerdeman

February 2023 (Revised February 2025)
Case

Doing Business in New Delhi, India

By: Vikram S Gandhi and Radhika Kak

The case uses the example of Tata Motors to discuss the opportunities and challenges of doing business in India. View Details

Keywords: Business Cycles; Development Economics; Developing Countries and Economies; Economic Growth; Economic Sectors; Economy; Macroeconomics; Business History; India