Best Practices Transfer - Publications - Faculty & Research

Article

Management Practices, Relational Contracts and the Decline of General Motors

General Motors was once regarded as one of the best managed and most successful firms in the world, but between 1980 and 2009 its share of the U.S. market fell from 62.6% to 19.8%, and in 2009 the firm went bankrupt. In this paper we argue that the conventional... View Details

Keywords: Organizational Design; Management Practices and Processes; Insolvency and Bankruptcy; Manufacturing Industry; Auto Industry; United States

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May 2004
Article

The Risky Business of Hiring Stars

By: Boris Groysberg, Ashish Nanda and Nitin Nohria

With the battle for the best and brightest people heating up again, you're most likely out there looking for first-rate talent in the ranks of your competitors. Chances are, you're sold on the idea of recruiting from outside your organization, since developing people... View Details

Keywords: Staffing; Employee Retention; Selection and Staffing; Employees; Retention; Competitive Advantage; Human Resources; Performance

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March–April 2017
Article

Advancing Conservation by Understanding and Influencing Human Behavior

By: Sheila M. Reddy, Jensen Montambault, Yuta J. Masuda, Ayelet Gneezy, Elizabeth Keenan, William Butler, Jonathan R. Fisher and Stanley T. Asah

Behavioral sciences can advance conservation by systematically identifying behavioral barriers to conservation and how to best overcome them. Behavioral sciences have informed policy in many other realms (e.g., health, savings), but they are a largely untapped resource... View Details

Keywords: Adaptive Management; Awareness; Behavioral Economics; Behavioral Science; Conservation Intervention; Conservation Planning; Decision-making; Incentives; Nudge; Management; Motivation and Incentives; Behavior; Marketing; Decision Making; Environmental Sustainability; Economics

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11 Dec 2006
Research & Ideas

Fixing Price Tag Confusion

expect to see fewer all-inclusive prices as a result. But the increasing practice of partitioning prices is noticeable even when the different elements of the offer are already gelled. That's what intrigued us most. Your cable monthly... View Details

Keywords: by Sean Silverthorne; Retail

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

can't be bothered with the details of their business is crazy. —Robert Hargrove in E-Leader Updated advice: Leaders must constantly push the boundaries of established ways of doing business—but they must also know which established View Details

Keywords: by Melissa Raffoni

07 Jun 2004
What Do You Think?

How Important are Big Ideas?

the question of the month in helping us sum up responses to issues surrounding big ideas. In his words, "It’s the right mix of management concepts, IT and IP—not just one of them—that probably defined the American century. Now all these ingredients are more View Details

Keywords: by James Heskett

April 2021 (Revised January 2022)
Case

SA Taxi: A Vehicle for Empowerment? (A)

By: Nien-he Hsieh, Dilyana Karadzhova Botha and F. Christopher Eaglin

SA Taxi was a vertically integrated business that operated in South Africa’s distinctive taxi industry. Despite being plagued by violence, informal structures, unsafe road practices and lack of government support, the taxi industry had grown to become South Africa’s... View Details

Keywords: Corporate Accountability; Ownership; Ownership Stake; Business and Stakeholder Relations; Equality and Inequality; Race; Situation or Environment; Transportation Industry; South Africa; Africa

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23 Nov 1999
Research & Ideas

What’s Your Strategy for Managing Knowledge?

consultants find and use information. Specialists write reports and analyses that many teams can use. And each of Ernst & Young's more than 40 practice areas has a staff member who helps codify and store documents. The resulting area... View Details

Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting

Research Summary

Overview

By: Jeffrey J. Bussgang

Start Up Strategy and Management
Bussgang’s research focuses on applying Lean Startup principles to early-stage technology companies as well as the challenges and opportunities when scaling startups. His work led to the creation of the MBA elective... View Details

April 2021 (Revised January 2022)
Supplement

SA Taxi: A Vehicle for Empowerment? (B)

By: Nien-he Hsieh, Dilyana Karadzhova Botha and F. Christopher Eaglin

SA Taxi was a vertically integrated business that operated in South Africa’s distinctive taxi industry. Despite being plagued by violence, informal structures, unsafe road practices and lack of government support, the taxi industry had grown to become South Africa’s... View Details

Keywords: Corporate Accountability; Ownership; Ownership Stake; Business and Stakeholder Relations; Equality and Inequality; Race; Situation or Environment; Transportation Industry; South Africa; Africa

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16 Jul 2008
Op-Ed

What Should Employers Do about Health Care?

ignored health care altogether, leaving it to government or dutifully paying their mandated health contributions. Many U.S. employers are dropping health benefits or hoping for reforms that will transfer responsibility for health... View Details

Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health

06 Nov 2013
What Do You Think?

Is Top-Down Resource Allocation on the Rise?

organization is still important for the best results. A number of factors were cited in determining the mix of inputs, responsibilities, and decisions associated with an RAP designed to maintain organizational agility over its life cycle.... View Details

Keywords: by James Heskett

September 2007
Article

Investigative Negotiation

By: Deepak Malhotra and Max H. Bazerman

This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Negotiators often fail to achieve results because they channel too much effort into... View Details

Keywords: Knowledge Acquisition; Knowledge Use and Leverage; Negotiation Process; Negotiation Tactics; Motivation and Incentives; Perspective; Pharmaceutical Industry

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02 Feb 2004
Research & Ideas

Mapping Your Corporate Strategy

model of the Balanced Scorecard, and they link it with the time-based dynamics of strategy in their latest book, Strategy Maps: Converting Intangible Assets into Tangible Outcomes (Harvard Business School Press, 2004). In this e-mail interview, Kaplan discusses... View Details

Keywords: by Martha Lagace

26 Mar 2008
First Look

First Look: March 26, 2008

Working PapersDiffusing Management Practices within the Firm: The Role of Information Provision Authors:Michael J. Lenox and Michael W. Toffel Abstract A key role of corporate managers is to encourage subsidiaries to adopt innovative... View Details

Keywords: Martha Lagace

21 Jan 2013
Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

is the traditional private-sector approach," Ashraf says. "The assumption is that if you don't give someone a stake in the profits of the organization they won't feel that they have a mission." The practical problem with the theory is... View Details

Keywords: by Carmen Nobel

24 Jun 2008
First Look

First Look: June 24, 2008

(Winner of the Barclays Global Investors Award, Best Paper in Asset Pricing, European Finance Association 2007) Abstract This paper uses social networks to identify information transfer in security markets.... View Details

Keywords: Martha Lagace

Article

Making Exit Interviews Count

By: Everett Spain and Boris Groysberg

In the knowledge economy, skilled employees are the assets that drive organizational success. Thus companies must learn from them—why they stay, why they leave, and how the organization needs to change. A thoughtful exit interview—whether it be a face-to-face... View Details

Keywords: Information; Management Practices and Processes; Retention; Resignation and Termination

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29 Sep 2011
Sharpening Your Skills

Sharpening Your Skills: Leveraging Intellectual Property

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered What are the keys to monetizing IP? How should I think about file-sharing and copyright protection? Are... View Details

Keywords: Re: Multiple Faculty

February 2020
Case

Leading Change in Talent at L'Oréal

By: Lakshmi Ramarajan, Vincent Dessain and Emer Moloney

Jean-Claude Le Grand just stepped into a new role as Executive Vice-President for Human Resources at the global cosmetics company, L’Oréal. He is now responsible for the hiring, development, promotion, and retention of 83,000 employees worldwide. The highly successful... View Details