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  • 25 Oct 2011
  • Research & Ideas

Chasing Stars: Why the Mighty Red Sox Struck Out

have studied the issue in multiple industries, including the equally competitive fields of sports and investment banking. After examining the careers of more than 1,000 Wall Street analysts, for instance, they found that analysts who were... View Details
Keywords: by Carmen Nobel; Banking; Banking
  • 02 May 2017
  • First Look

First Look at New Research: May 2, 2017

Louis T. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52575 The Cross Section of Bank Value By: Egan, Mark, Stefan Lewellen, and Adi Sunderam Abstract—We study the determinants of value... View Details
Keywords: Carmen Nobel
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

http://www.hbs.edu/research/pdf/10-006.pdf Banking Deregulations, Financing Constraints and Firm Entry Size Authors:William R. Kerr and Ramana Nanda Abstract We examine the effect of U.S. branch banking... View Details
Keywords: Martha Lagace
  • 13 Dec 2016
  • First Look

December 13, 2016

fundamental firm value, which is gradually revealed into prices. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51971 December 2016 Harvard Business Review Health Care Needs Real Competition By: Dafny, Leemore S., and... View Details
Keywords: Carmen Nobel
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

perceived as value-destroying and may not improve a firm's competitive advantage. Bank Debt and Corporate Governance Authors:Victoria Ivashina, Vinay Nair, Anthony Saunders, Nadia Massoud, and Roger Stover... View Details
Keywords: Martha Lagace
  • 27 Jul 2010
  • First Look

First Look: July 27

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=972044 Corporate Governance at the World Bank and the Dilemma of Global Governance Authors:Ashwin Kaja and Eric Werker Publication:The World Bank Economic... View Details
Keywords: Martha Lagace
  • 22 Apr 2008
  • First Look

First Look: April 22, 2008

School Supplement 308-091 Supplements the (A) case. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308091 The Deutsche Bank (A) Harvard Business School Case 708-044 Founded in 1870 to help finance... View Details
Keywords: Martha Lagace
  • 22 Apr 2015
  • Op-Ed

Reforming Greece: Myths and Truths

plus side of the ledger, tariff rates declined, leading to more competition and forcing Greek companies to compete internationally. Reducing bureaucracy also helped: time to export decreased from 20 to 16 days, according to the World... View Details
Keywords: by George Serafeim
  • December 1998
  • Background Note

Retail Financial Services in 1998

By: Stephen P. Bradley and Takia Mahmood
Provides an overview of the current restructuring that is taking place in the retail financial services industry. Provides a brief overview of the structural changes in banking, brokerage, insurance, and mutual funds. Used as background for examining the strategies of... View Details
Keywords: Economic Sectors; Economy; Financial Institutions; Financial Markets; Industry Growth; Strategy; Competitive Strategy; Banking Industry; Banking Industry
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  • 14 Oct 2014
  • First Look

First Look: October 14

October 2014 Review of Financial Studies Money Creation and the Shadow Banking System By: Sunderam, Adi Abstract—Many explanations for the rapid growth of the shadow banking system in the mid-2000s focus on... View Details
Keywords: Sean Silverthorne
  • 20 Mar 2012
  • First Look

First Look: March 20

rely on indirect governance through regulated competition among political as well as economic actors in structures that in many ways parallel the competition found in organized sports. Inevitably these two... View Details
Keywords: Sean Silverthorne
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

Contemporary Theories and Perspectives on Economic Development Upgrading Regional Competitiveness: What Role for Regional Governments? By: Ketels, Christian H.M. Abstract—The literature on the competitiveness of locations has... View Details
Keywords: Sean Silverthorne
  • 12 Aug 2002
  • Research & Ideas

‘Let the Buyer Beware’ Doesn’t Protect Investors

some PowerPoint slides—a process that Bill Burnham, a former CSFB Internet analyst, calls 'the competitive devaluation of underwriting standards.' But nowhere did the wall between research and banking fall... View Details
Keywords: by D. Quinn Mills
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

hours reduce electricity bills? Perhaps for the first time, small-business owners accustomed to monthly accounting might need to track day-to-day spending so they can react quickly to changing economic conditions. Free and low-cost tools from View Details
Keywords: by Danielle Kost; Food & Beverage; Service
  • 05 Apr 2016
  • First Look

April 5, 2016

politicians in the years after its publication. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50916 Creativity Under Fire: The Effects of Competition on Creative Production By: Gross, Daniel P. Abstract—Though... View Details
Keywords: Sean Silverthlorne
  • 04 Nov 2014
  • First Look

First Look: November 4

conclude, after one century of banking crisis this is the best of times for Mexican banking. Publisher's link: http://www.library.hbs.edu/forms/purchaseform/ November 2014 Journal of Competition Law &... View Details
Keywords: Sean Silverthorne
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

in expectation. We also show that by offering both CPC and CPA, an ad platform can weakly increase its revenues compared to offering either alternative alone. Download the paper: http://www.hbs.edu/research/pdf/09-074.pdf Competition and... View Details
Keywords: Martha Lagace
  • March 2006 (Revised May 2010)
  • Case

Banco Hipotecario S.A.

By: Daniel Baird Bergstresser, Arthur I Segel and Alexandra de Royere
In 2003, the chairwoman and controlling shareholder of Argentina's leading residential mortgage lender are considering how to bring the bank's restructuring to a successful conclusion as the country's economy continues to suffer from the impact of the 2001-2002... View Details
Keywords: Restructuring; Currency; Banks and Banking; Mortgages; Crisis Management; Competition; Argentina
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  • 03 May 2011
  • First Look

First Look: May 3

computational algorithmic problem. Participants were divided into two groups with identical skills distributions and exposed to the same competitive institutional setting. The "sorted" group was composed of individuals who... View Details
Keywords: Sean Silverthorne

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