Publications

August 2015
Case

Kjell & Company: Electronics Accessories Retail in the Nordics

By: Krishna Palepu, Das Narayandas and Kerry Herman

Swedish electronics accessories retailer Kjell is considering several issues as it plots its next stage of growth. How should it balance opportunities to expand retail stores into a new market (Oslo, Norway) with additional growth in its home market—Sweden—with... View Details

Keywords: Consumer Electronics Accessories; Online Channel; Omni-channel; Private Equity; Retail; Salesforce Management; Performance Management; Marketing; Sales; Strategy; Scandinavia; Sweden; Norway

September 1982 (Revised March 1989)
Background Note

Managing Interpersonal Feedback

Provides a discussion of both the importance and some possible pitfalls that may be encountered when one tries to talk candidly with others about their behavior on the job. View Details

Keywords: Interpersonal Communication; Performance Evaluation

16 Jan 2019
News

New Research Reveals Caregiving for Elders Impacts Employee Performance

Certificate in School Management and Leadership

Certificate in School Management and Leadership is an innovative collaboration between the Harvard Graduate School of Education and Harvard Business School, powered by HBS Online. CSML is designed to provide preK-12 school leaders at all stages of their careers with... View Details

01 Apr 1997
News

Managing a Master

from the group, Wynton Marsalis, wearing a gentle smile and holding his gleaming Monette trumpet, nods appreciatively to the audience. For the next two hours, he and his Wynton Marsalis Septet perform his original composition, "In This... View Details

Keywords: Jeff Lazar

Research Summary

Management Control Issues of International Ventures

William J. Bruns, Jr. is conducting (with Sharon M. McKinnon of Northeastern University) a field study of control issues that arise in international ventures between U.S. and European companies. Bruns' research is aimed at answering questions raised by earlier... View Details

February 2011
Teaching Note

Year Up: A Social Entrepreneur Builds High Performance (TN)

By: Allen S. Grossman

Teaching Note for 308032. View Details

Keywords: Competency and Skills; Programs; Capital; Growth and Development Strategy; Social Entrepreneurship; United States

October 2011 (Revised January 2012)
Case

PepsiCo, Performance with Purpose, Achieving the Right Global Balance

By: Rosabeth Moss Kanter, Rakesh Khurana, Rajiv Lal and Eric Baldwin

Keywords: Corporate Strategy; Globalized Firms and Management; Strategic Planning; Food and Beverage Industry

25 Mar 2018
News

Modernizing Infrastructure Management

leaving the Navy, I had to go through a process to recalibrate my skills to be applicable in the private world. And I knew business school was the answer for that. And for me, there was only one choice. “If I was going to pursue anything,... View Details

05 Dec 2019
HBS Seminar

Georgia Perakis, MIT Sloan School of Management

October 2003 (Revised December 2003)
Case

Managing a 401(k) Fund

By: Richard S. Ruback and Kathleen Luchs

Focuses on an individual's decision to participate in his firm's 401(k) plan and how to invest his contributions. Plan participants have a choice of 10 mutual funds with different investment strategies. Includes data from Morningstar on the composition and performance... View Details

Keywords: Investment Funds; Investment; Saving; Asset Management; Financial Management; Decision Making; Personal Finance; Financial Services Industry

11 Jan 2022
News

Sales Management That Works with Frank Cespedes

Web

Managing the Future of Work

Managing the challenges posed by the changing nature of work Managing the challenges posed by the changing nature of work Multiple forces of change – demographics, technology, automation, globalization – are... View Details

Research Summary

Overview

The Information Age has introduced well-received opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated... View Details

Keywords: Management Accounting; Disclosure; Performance Measurement; Incentives; Control; Education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India

2014
Working Paper

The Effect of Management Control Elements on Coordination

By: Sara Bormann, Jan Bouwens and Christian Hofmann

This study examines how control elements of a firm affect coordination among profit centers. The firm operates a network of 59 profit centers. It uses a transfer-pricing system designed to account for interdependencies between profit centers and to induce coordination.... View Details

Keywords: Business or Company Management; Organizational Structure; Performance