Publications

April 1995 (Revised June 1996)
Case

Choice Hotels International, 1995

By: Tarun Khanna and Israel Yellen Ganot

Illustrates the various ways in which Choice Hotels, the franchiser for seven mid-market hotel chains, can realize economies of scope across its multiple products. Also provides an opportunity to discuss the benefits and limitations of various organizational forms... View Details

Keywords: Organizational Structure; Competition; Franchise Ownership; Accommodations Industry; United States

March 1981 (Revised July 1985)
Case

Dunfey Hotels Corp.

Describes the marketing planning process adopted by the corporate headquarters of a chain of 22 diverse hotels. Raises the question of whether it is possible to standardize the planning process so that individually tailored marketing strategies are developed for each... View Details

Keywords: Marketing Strategy; Accommodations Industry

01 Jun 2020
News

Check In

Mike Depatie (MBA 1983) Mike Depatie (MBA 1983) With well over 35 years in hospitality, Mike Depatie (MBA 1983) has seen every side of the business, from front-desk minutiae to sweeping real estate negotiations. Most recently CEO of the boutique group Kimpton Hotels &... View Details

Keywords: Julia Hanna; hotels; COVID-19; real estate; Accommodation; Accommodation

01 Mar 2006
News

New Zealand Adventure

It was a perfect summer day in New Zealand, and what better way to ring in the New Year than exploring protected bays, enjoying golden sand beaches, and searching for stingray by kayak in Abel Tasman National Park. This is how seventeen alumni and guests spent the... View Details

Keywords: Stephanie Herson; Accommodation; Accommodation

07 Mar 2011
News

Adventure Travel in China

Keywords: Accommodation; Accommodation

July 1989 (Revised May 2004)
Case

Colonial Homes

By: David E. Bell

Colonial Homes supplies a complete raw materials package to build entire homes. The price of the package is guaranteed at the signing of the sales contract, while delivery (and payment) are not effected for up to six months. In an effort to reduce its exposure to... View Details

Keywords: Customer Value and Value Chain; Contracts; Price; Price Bubble; Fluctuation; Monopoly; Problems and Challenges; Sales; Accommodations Industry; Accommodations Industry

September 2002 (Revised May 2008)
Case

The Arts Property and Hotel

By: Arthur I Segel and Ani M Vartanian

Julio Martinez finds himself as one of the owners of the Arts Hotel Project in Barcelona, Spain. The 455-room hotel is managed by the Ritz Carlton and is in a 44-story tower along Barcelona's beachfront. Julio needs to figure out a strategy to maximize his investment,... View Details

Keywords: Investment; Agreements and Arrangements; Property; Strategy; Accommodations Industry; Accommodations Industry; Barcelona

Woolworth’s stores eventually raised their price limits as they accommodated increasingly diverse goods. Through both domestic and international expansion efforts, his stores came to number about 1,250 by the time of Woolworth’s death,... View Details

Keywords: Retail

Charles Erwin Wilson

accommodate the growing demand for automobiles. His most notable accomplishments, however, were his achievements in labor relations, including his creation of an inflation-indexed wage and a uniform pension plan for all workers. Wilson’s... View Details

Keywords: Automotive & Aerospace

Web

1.22 Disability Access | MBA

are encouraged to make initial contact with the Disability Coordinator upon admission or as soon as mental or physical health-related concerns arise. Any student experiencing issues with their approved accommodations should contact the... View Details

01 Jun 2016
News

New Conventions

Illustration by Dongik Lee HBS hosts some 700 events a year, ranging from research conferences to symposia to student shows. In April, the School broke ground on Klarman Hall. At the heart of this new state-of-the-art convening center is a flexible auditorium that will... View Details

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

accommodating high-risk workers. They offered the following advice, based on recent research: Encourage sick employees to stay home with paid time off Gary Johns, professor of management at Concordia University: Many employees continue to... View Details

Keywords: by Dina Gerdeman

15 Nov 2016
News

Classroom Lessons Put Into Practice Abroad

accessible to new audiences, adapting company goals to accommodate consumer behavior. They outfitted a test truck and spread the word about its location via social media. The idea was enthusiastically embraced by customers and by Rita de... View Details

Keywords: Food Services and Drinking Places; Hospitality

Profile

Tawanda Sibanda

‘Mukela,’ a Zula word that means ‘welcome,’” he explains. “It’s an online travel accommodations site – think of it as a Hotels.com focused exclusively on Africa.” Tawanda and his colleagues entered Mukela in the Business Plan Contest; in... View Details

Web

1.4.3 Required Curriculum (RC) | MBA

that the MBA Program is unable to accommodate special sectioning requests regarding professional colleagues, friends, or roommates. If any of the above concerns apply, the student must send an email to sectioning@hbs.edu by the stated... View Details

07 Mar 2013
Research & Ideas

Video: Harvard Business School at the Kumbh Mela

Shivaratri Snan bathing day on March 10. To accommodate everyone, the Indian government creates a temporary city-building roads and providing power on what is normally an empty flood plain. Senior Lecturer and Dauten Real Estate Fellow... View Details

Keywords: by Jim Aisner; Construction; Real Estate

29 Jun 2016
Op-Ed

What Hath the United Kingdom Wrought?

accommodating in finding a compromise that does not look like punishment but may encourage others to seek their own deal. This is a big wake-up call for Europe. It is clear that it must reboot. There are many places to find closer... View Details

Keywords: by Dante Roscini

January 2015 (Revised October 2016)
Case

onefinestay: Building a Luxury Experience in the Sharing Economy

By: Jill Avery, Anat Keinan and Liz Kind

onefinestay was a two-sided marketplace that offered high-end home rentals to travelers who sought a more authentic and local experience than a typical upscale hotel might provide. After five years of rapid growth, it was time to do a comprehensive analysis of the... View Details

March 2006 (Revised September 2006)
Case

Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel

By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin

The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details

Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Accommodations Industry; Accommodations Industry; Nevada