Publications

01 Jun 2000
News

Flexibility Is Key to Product Development in Internet Time

investments in architectural design can facilitate a more flexible innovation process. They observed successful firms creating a modular system that could accommodate the addition of new components without affecting the core... View Details

Keywords: Judith A. Ross

01 Jun 2017
News

@Soldiers Field

Conference. “They will make and embrace the choice to pursue power.” At an April “topping off” ceremony, the highest beam was raised on Klarman Hall, a forthcoming state-of-the-art convening center. Set to open in fall 2018, the space will View Details

Profile

Jeff Bernstein

experiences better." An observant Orthodox Jew, Jeff also appreciates the accommodations the school makes such as providing kosher options whenever food is brought to student classes or events. Lessons for the future Jeff got married... View Details

September 2020
Case

Getaway

By: Ryan W. Buell and Amy Klopfenstein

Since its founding, Getaway’s service offering – tiny, modern cabins in the woods, located within a two-hour drive of major metropolitan areas – had been met with tremendous demand. Overworked and overconnected city dwellers reveled in the opportunity to take a break... View Details

Keywords: Entrepreneurship; Service Operations; Management; Demand and Consumers; Marketing; Strategy; Accommodations Industry

May 2017 (Revised September 2017)
Case

Taj Hotels: Leading Change, Driving Profitability

By: Krishna Palepu, Anjali Raina and Rachna Chawla

Rakesh Sarna, MD and CEO of the Indian Hotels Company ltd (IHCL) was faced with the challenge of leading and embedding changes in IHCL to turnaround its trajectory. IHCL and its subsidiaries, headquartered in India, were a venerable hotel chain, collectively known as... View Details

Keywords: Turnaround; Hospitality Industry; Leadership; Brands and Branding; Marketing; Strategy; Globalization; Leading Change; Accommodations Industry; India

September 2017 (Revised January 2018)
Case

Innovation at Parker Hotels

By: Srikant M. Datar and Caitlin Bowler

In this case students explore challenges changing demographics and preference pose to global hotel brands. Students then use human-centered design tools to generate concepts hoteliers might embrace to win over Millennials who tend to seek out local over global options. View Details

Keywords: Innovation; Innovation and Invention; Problems and Challenges; Demographics; Strategy; Accommodations Industry

November 2012 (Revised November 2013)
Case

Generator Hostels: The Way Out

By: Nicolas P. Retsinas and Lisa Strope

Josh Wyatt, Director of Patron Capital Partners, needs to make an exit decision for a successful investment in Generator Hostels. After five years of explosive growth and in the middle of a financial crisis, Wyatt needs to evaluate Patron's alternatives: IPO the... View Details

Keywords: Hotel; Real Estate; Finance; Property; Accommodations Industry; European Union

November 2001 (Revised October 2017)
Supplement

GuestFirst Hotel (B): Taking Advantage of Panel Data

By: Frances X. Frei and Dennis Campbell

Supplements the (A) case. View Details

Keywords: Accommodations Industry

September 1992
Teaching Note

Fairfield Inn (A) TN

Teaching Note for (9-689-092). View Details

Keywords: Accommodations Industry

July 1991 (Revised May 1993)
Case

Fairfield Inn (B)

The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement,... View Details

Keywords: Entertainment; Measurement and Metrics; Performance Consistency; Quality; Strategy; Accommodations Industry

June 1989 (Revised May 1993)
Case

Fairfield Inn (A)

The Fairfield Inn, an economy hotel venture by the Marriott Corp., has developed a novel method for selecting and measuring the performance of its hotel personnel that fits the company's strategy. Because it faces the need to grow rapidly, questions have arisen as to... View Details

Keywords: Selection and Staffing; Innovation and Invention; Growth and Development Strategy; Franchise Ownership; Performance Evaluation; Corporate Strategy; Accommodations Industry

November 1995 (Revised July 1997)
Case

Fairfield Inn (Abridged)

Keywords: Accommodations Industry

Find at Harvard

07 May 2013
News

Innkeeper to the World

Keywords: Accommodation; Accommodation

01 Sep 2010
News

Social Entrepreneurship Fellows Named

For many entrepreneurs, the inspiration for starting a business is rooted in personal experience. An enterprise is born not just to fill a neglected market niche but a personal need as well. Such is the case with ventures created by HBS graduates, Darren Brehm (MBA... View Details

Keywords: Awards; disability; gay rights; Accommodation; Accommodation

October 1989 (Revised August 1995)
Case

Tysons Corner

By: William J. Poorvu

Hollinswood Associates, a joint venture partnership, has developed and operated a Marriott Hotel in Tysons Corner, Virginia. The partnership has been very successful in the past but it is now facing a significant cash flow deficit. Designed to examine how a partnership... View Details

Keywords: Conflict Management; Change Management; Partners and Partnerships; Joint Ventures; Cash Flow; Investment; Accommodations Industry; Accommodations Industry; Virginia