Publications

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Video

Sanjay Lalbhai

Sanjay Lalbhai, Chairman of India-based Arvind, a large textile manufacturer and the flagship company of the Lalbhai Group based in Ahmedabad, discusses how the technological disruption caused by power looms... View Details

14 Feb 2018
News

A ‘Hopeaholic’ Promotes Diversity, Inclusion, and Equality in the Workplace

demonstrate how they can be more innovative and successful by fostering a diverse and inclusive workforce. Coleman, who previously was managing... View Details

April 1999
Case

Inktomi: Scaling the Internet

By: Marco Iansiti, Myra M. Hart and Richard Bergin

Presents the early months of Inktomi, a company that invented the world's first truly scalable architecture for the Internet. This core technology provides a platform for a variety of innovative applications. The company must decide the direction it wants to take. View Details

Keywords: Technological Innovation; Leadership; Corporate Strategy; Internet

November – December 1996
Article

What Is Strategy?

By: M. E. Porter

Today's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity, quality, and speed, managers have embraced tools such as TQM, benchmarking, and reengineering. Dramatic operational... View Details

Keywords: Strategy

2012
Book

Auctions, Market Mechanisms, and Their Applications: Second International ICST Conference, AMMA 2011

By: Peter Coles, Sanmay Das, Sebastien Lahaie and Boleslaw Szymanski

This book constitutes the thoroughly refereed post-conference proceedings of the Second International ICST on Auctions, Market Mechanisms, and Their Applications (AMMA 2011) held in New York, August 22–23, 2011. The 22 revised full papers presented were carefully... View Details

Keywords: Internet; Market Design; Internet and the Web; Auctions; Information Management; Computer Industry

02 Feb 2015
Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

one-stop shopping of traditional retailers—rather than say, spending the extra time showrooming for a television or booking a Zipcar. On the whole, however, there is a clear trend towards more and more decoupling as View Details

Keywords: by Michael Blanding

16 Jul 2024
Blog Post

Driving Positive Impact on Community and Climate with Ben Schutzman (MBA 2016)

services, non-profits, or a business, so I took advantage of the HBS Leadership Fellows Program. The program offered me the unique opportunity to work in government through the MBTA at a time when they were looking to try something new View Details

April 1993 (Revised December 2001)
Case

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (B)

By: F. Warren McFarlan and Katherine Seger

Designed to look at outsourcing from the perspective of a major computer services company trying to get into the business. View Details

Keywords: Communication Technology; Business Startups; Business Plan; Business Strategy; Job Cuts and Outsourcing; Financial Management; Management Teams; Communication Strategy; Organizational Design; Product Design; Accounting; Activity Based Costing and Management; Information Technology Industry; Information Technology Industry

Educators

30 May 2023
News

Alphabet CEO Sundar Pichai on Leadership, AI, and Big Tech

2020
Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details

Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry

SSRN

29 Oct 2021
Blog Post

Helping Women in Mexico to Live Fulfilled and Healthy Lives

three C’s: Content, Community, and Care. For Content, Plenna is a modern source of information for women’s health; you can find tips on birth control, managing vaginal infections, View Details

08 Jun 2023
News

Three Alumni Clubs Celebrate Leadership, Community, and History over Dinner

Baker Foundation Professor, Emeritus William A. Sahlman presented the Entrepreneurship Award to Michael Martin (MBA 2015), founder and CEO of RapidSOS, an advanced emergency technology company that powers... View Details

Keywords: Margie Kelley

24 Apr 2019
HBS Seminar

Dimitris Papanikolaou, Kellogg School of Management, Northwestern University

Robert S. Huckman

Robert Huckman is the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School, the Howard Cox Faculty Chair of the HBS Healthcare Initiative, and the Unit Head for View Details

Keywords: biotechnology; health care; manufacturing; pharmaceuticals

26 Nov 2018
News

New York Alumni Explore Risks and Opportunities in Climate Change

strategies prompted by a changing climate with the help of a panel of four HBS alumni with expertise in finance and energy, including Hui Wen Chan (MBA 2010), Vice President, Corporate Sustainability, Citigroup; Michael Ellis (MBA 2008),... View Details

Keywords: Margie Kelley; clubs; alumni clubs

Aug 2011 - 2011
Conference Presentation

Institutional Heterogeneity, Innovation, and Entrepreneurship in the U.S. Biodiesel Fuel Sector

By: Shon R. Hiatt

Keywords: Innovation and Invention; Entrepreneurship; Business Ventures; Green Technology Industry; Green Technology Industry; Green Technology Industry

May–June 2011
Article

The Uninvited Brand

By: Susan Fournier and Jill Avery

Brands rushed into social media, viewing social networks, video sharing, online communities, and microblogging sites as the panacea to diminishing returns for traditional brand building routes. But, as more branding activity moves to the web, marketers are confronted... View Details

Keywords: Marketing; Brands; Brand Building; Brand Management; Digital Marketing; Advertising Campaigns; Brands and Branding; Marketing Communications; Marketing Strategy; Internet and the Web; Social Media; Advertising Industry; Consumer Products Industry

June 1986 (Revised July 1990)
Case

OTISLINE (A)

By: F. Warren McFarlan and Donna B. Stoddard

Describes the company's use of information technology to strengthen its position in the elevator sales and service market. Also demonstrates how information technology can be used to better manage and control a large geographically dispersed service organization. View Details

Keywords: Information Technology; Technology Adoption; Sales; Marketing; Rank and Position; Salesforce Management; Service Operations; Management Analysis, Tools, and Techniques; Global Range; Accounting; Business Ventures; Industry Growth

Educators