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Show Results For
- All HBS Web
(4,525)
- People (2)
- News (626)
- Research (3,308)
- Events (17)
- Multimedia (8)
- Faculty Publications (2,005)
- March 2011 (Revised June 2011)
- Supplement
Arck Systems (E)
By: Ian Larkin
The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details
Keywords: Transformation; Framework; Compensation and Benefits; Organizational Design; Performance Evaluation; Salesforce Management; Motivation and Incentives; Software
Larkin, Ian. "Arck Systems (E)." Harvard Business School Supplement 911-060, March 2011. (Revised June 2011.)
- Web
Online Transforming Customer Experiences Course | HBS Online
Debevoise & Plimpton LLP I got promoted to a senior project coordinator role just weeks after finishing the course, so I've had the chance to apply many of the topics covered. Aranzazú Martínez Galeana Senior Project Coordinator, Social... View Details
- 01 Jun 2000
- News
Capturing Human Capital
corporations rely on information planning and control systems and processes that are designed to help management make sound strategic choices and ensure efficient implementation of those decisions. "They do this by allocating scarce capital resources to the best... View Details
- Web
The Institute for Cancer Care Innovation - Institute For Strategy And Competitiveness
Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network The Institute for Cancer... The... View Details
- 07 Jul 2023
- Blog Post
Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories
and pitches that rely on data and numbers can be more effective in some circumstances, notes the research, which Graeber conducted with Christopher Roth, a professor at the University of Cologne, and Florian Zimmermann, a professor at the University of Bonn. View Details
- 07 Nov 2006
- First Look
First Look: November 7, 2006
engineering development and construction projects. In what ways are the challenges of managing large, complex projects different from the challenges of managing other large industrial activities? How is it possible to evaluate the reasonableness of manager's View Details
Keywords: Sean Silverthorne
- 01 Dec 2021
- What Do You Think?
How Will the Metaverse Affect Productivity?
accurately, your hologram or avatar) can, among other things, go to school, go to work, play games, watch concerts, and browse stores. For Facebook, or now Meta, its dominance in social networking combined with a Meta-based strategy is an... View Details
Keywords: by James Heskett
- 08 Sep 2021
- Blog Post
Socioeconomic Inclusion at HBS: Joshua Mbanusi (MBA 2021)
understand how to scale economic mobility and alleviate poverty through state and federal educational policy reform. After graduation, he moved to North Carolina to teach with Teach for America, so he could perform a “360-degree analysis... View Details
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
articulation of a secular basis for social organization, rooted in commerce, and their insistence that political economy trumped theology as the underpinning for peace and prosperity within and among nations. I argue that the Italian... View Details
Keywords: Dina Gerdeman
- 01 Mar 2005
- News
Better Care at Lower Cost
good example of disruptive innovation, Christensen noted. Before the development of balloon angioplasty, patients with coronary artery disease had to be seriously ill before getting open-heart bypass surgery, an expensive procedure View Details
- 18 Nov 2008
- First Look
First Look: November 18, 2008
alternatives. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709436 Infosys' Relationship Scorecard: Measuring Transformational Partnerships Harvard Business School Case 109-006 This... View Details
Keywords: Martha Lagace
- 28 Feb 2025
- News
Joy to the World
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Justin Pasquariello (MBA 2010), CEO of East Boston Social Centers, spent time in foster care as a child, living in more homes than he can remember,... View Details
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
Brokerage and Brokering: An Integrative Review and Organizing Framework for Third Party Influence By: Halevy, Nir, Eliran Halali, and Julian Zlatev Abstract— Brokerage and brokering are pervasive and consequential organizational phenomena. Prevailing models underscore... View Details
Keywords: Dina Gerdeman
- 19 Dec 2006
- First Look
First Look: December 19, 2006
new way of looking at the traditional organizational structure of cost and profit centers. Every unit, by contributing to effective strategy execution, has the opportunity to support and create profit. This capability has important implications for specifying... View Details
Keywords: Sean Silverthorne
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
discussion of other performance criteria, but the shareholder value standard remained dominant. Nevertheless, these companies managed to perform well against competitors. Now the Business Roundtable has announced a set of criteria that... View Details
- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
one part of the big picture when it comes to monitoring customer health." Linking such feedback to relationship performance completes the customer management process loop. This requires tracking profitability at the customer level—a... View Details
Keywords: by Peter K. Jacobs
- Fast Answer
Geographic Information Systems (GIS) Tools
the thousands of indicators already available. Available data includes demographics, home sale statistics, health data, mortgage trends, school performance scores and labor data like unemployment, crime statistics and city crime rates... View Details
- 10 Apr 2012
- First Look
First Look: April 10
PublicationsHow Will You Measure Your Life? Authors:Clayton M. Christensen, James Allworth, and Karen Dillon Publication:HarperBusiness, forthcoming Abstract In 2010 world-renowned innovation expert Clayton M. Christensen gave a... View Details
Keywords: Carmen Nobel
- Article
Overcoming the Outcome Bias: Making Intentions Matter
By: Ovul Sezer, Ting Zhang, Francesca Gino and Max Bazerman
People often make the well-documented mistake of paying too much attention to the outcomes of others’ actions while neglecting information about the original intentions leading to those outcomes. In five experiments, we examine interventions aimed at reducing this... View Details
Keywords: Outcome Bias; Intentions; Joint Evaluation; Judgment; Separate Evaluation; Goals and Objectives; Prejudice and Bias; Judgments; Performance Evaluation; Outcome or Result
Sezer, Ovul, Ting Zhang, Francesca Gino, and Max Bazerman. "Overcoming the Outcome Bias: Making Intentions Matter." Organizational Behavior and Human Decision Processes 137 (November 2016): 13–26.
- 2013
- Working Paper
Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration
By: Anita L. Tucker
Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
Tucker, Anita L. "Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration." Harvard Business School Working Paper, No. 13-044, November 2012. (Revised September 2013.)