Publications

04 Jan 2016
News

Taking Time Out for a Challenge

hit the small African nation in 2014. “Having watched Sierra Leone and its neighbors make great strides over the last decade to consolidate peace, grow their economies, and invest in public services, I knew they remained among the poorest countries in the world, with... View Details

Keywords: ebola; Ambulatory Health Care Services; Ambulatory Health Care Services

December 2013 (Revised April 2025)
Case

The PGA Tour (A)

By: Ramon Casadesus-Masanell and Cole Magrath

In 1994, the PGA Tour (the "Tour"), the dominant incumbent professional golf circuit, had created tremendous value for its players. In the 1974 season, players competed for $8 million in prize money; by the 1994 season, the total prize purse had increased to $56... View Details

Keywords: PGA Tour; Tim Finchem; Deane Beman; Golf; Professional Golf; Business Model; Value Creation; Competition; Adaptation; Monopoly; Globalization; Sports; Business Strategy; Sports Industry; United States

18 May 2015
News

The First Five Years: Rena Xu (MBA 2014, MD 2014)

patient and doctor has few parallels, and I am sure my appreciation of it will only continue to grow as I advance in my career. “HBS greatly enriched my understanding of the challenges and opportunities in health View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

06 Dec 2012
News

New Thinking on Healthcare Reform

Tim Brown, president and CEO of the design firm IDEO. Christensen then drew a parallel between the evolution of the computer industry and what is slowly taking place in healthcare. Initially, people had to take their problems to the sites... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

02 Dec 2019
News

Championing the HBS Fund

with their Harvard contacts, both in the Boston area and around the world. Dosiou, who participated in a health care Executive Education program at HBS in January 2019, has found members of the Harvard... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

24 Jun 2021
Blog Post

Celebrating the Past, Crafting the Future Part 2: The First HBS/HKS Class

reference points and it’s made me a better leader in navigating these issues.” To tackle issues facing his company and employees, Soo considers the impact of policy, social change, health, and education in service to a culture at Stitch Fix that deeply View Details

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

require any number of 100 or 200 services and subprocesses. On top of that, the most knowledgeable people about those subprocesses-the doctors-come and go from the factory and are not employed by it." That complexity makes errors inevitable. And despite the growing... View Details

Keywords: by Julia Hanna; Health

14 Mar 2023
Blog Post

How I Spent My 2+2 Deferral: Dyllan Muller

Associate Scientist at Unilever’s Personal Care R&D site in Trumbull, Connecticut. There, I did computational chemistry research and machine learning modeling to find new active ingredients for skincare products. I quickly found out,... View Details

12 Dec 2011
HBS Case

HBS Cases: Clocky, the Runaway Alarm Clock

that Clocky wouldn't even hit the market until 2007. “I would kill Clocky in about two days." —Diane Sawyer At that point, the device was just a project that Gauri Nanda, a graduate student at MIT's Media Lab, had developed for an View Details

Keywords: by Carmen Nobel; Consumer Products

12 Nov 2019
Research & Ideas

Corporate Innovation Increasingly Benefits from Government Research

sponsored by government agencies, such as the National Science Foundation (NSF) or the National Institutes of Health (NIH). “Previously, it was possible to figure out what patents came directly out of government research labs,” Yao says.... View Details

Keywords: by Michael Blanding

20 May 2022
Blog Post

Nucleate Eco: Connecting Aspiring MBA Entrepreneurs with Cutting Edge Climate Research

resistant plants, novel biofuels processes, and alternative meat production. This year we’ve further expanded and even have a few non-life sciences teams in our cohort, working on industrial waste recycling and recyclable packaging... View Details

September 2020 (Revised February 2021)
Case

Zameer Kassam Fine Jewelry: Engaging Clients

By: Ryan W. Buell and Amy Klopfenstein

Zameer Kassam Fine Jewelry (ZKFJ) designs custom engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for engaging clients, which has historically been a relatively offline, high-touch experience. Obliged by... View Details

Keywords: Customer Engagement; Service Delivery; Health Pandemics; Internet and the Web; Customer Satisfaction; Organizational Change and Adaptation; Growth and Development; Retail Industry

October 2021 (Revised October 2022)
Case

The Opioid Settlement and Controversy Over CEO Pay at AmerisourceBergen

By: Suraj Srinivasan and Li-Kuan Ni

In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged had contributed to the nationwide... View Details

March 2012
Article

Fixing What's Wrong with U. S. Politics

By: David A. Moss

In America today there's a growing sense that the political system is broken and that its ineffectiveness is a major threat to U.S. competitiveness. Why do so many think the political system is not working? Research shows that in Congress, Republicans and Democrats are... View Details

Keywords: Government and Politics; System; Conflict Management; Performance Productivity; Policy; Public Administration Industry; United States

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