Publications

17 Apr 2017
HBS Case

This Turkish Debt Collector Is Customer-friendly

turn-around artist who had saved many companies from financial distress, Guvenal started by learning as much as he could about Turkasset’s debtors. He and his team discovered many of them were small-business owners suffering from poor... View Details

Keywords: by Michael Blanding; Financial Services

01 Feb 1999
News

Short Takes

the behaviors necessary to learn and perform well, and they appeared to be less constrained by outside factors," Edmondson explained. Edmondson contends that managers and team leaders can set an example when... View Details

Keywords: Judith A. Ross

01 Sep 2008
News

On Track

stay calm when volatility strikes.” In 1984, Hatchett, then a student at the University of Virginia, went to the Olympic trials focused on securing a berth on the team as a 400-meter hurdler or high jumper, with a dream of winning a medal... View Details

Keywords: Finance

25 Mar 2021
Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

managers valuable insights, but there are potential pitfalls, Luca says. They include: Failing to tie experiments with managerial decision-making. Some organizations tend to relegate testing to specialized View Details

Keywords: by Danielle Kost

January 2000 (Revised November 2000)
Case

Lucent Technologies New Ventures Group

By: Rosabeth M. Kanter and Michelle Heskett

Lucent Technologies' successful New Ventures Group must present company executives with a strong case for continuing corporate venturing activities despite a troubled financial performance in difficult market conditions. View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Management Teams; Business Ventures; Venture Capital; Financial Condition; Change Management; Wireless Technology; Financial Services Industry; Computer Industry; New Jersey

01 Jun 2018
News

Ask the Expert: Star Search

retailer Wayfair. “They want to know, ‘Do I feel like I can add value and make a difference?’” Gulliver manages a 300-person team at Wayfair dedicated to helping the growing e-commerce company recruit and... View Details

Keywords: Dan Morrell

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

what is clear is that the organization will have to be one that both consumers need and doctors trust, says John A. Quelch, the Charles Edward Wilson Professor of Business Administration at Harvard Business School and Professor in Health Policy and View Details

Keywords: by Dina Gerdeman; Health; Technology

Web

Propose an Independent Project | MBA

senior manager to serve as the student team’s liaison. This person is expected to provide access to managers and information relevant to the project and should maintain a close connection with the View Details

September 2003 (Revised March 2004)
Compilation

Max Green: Work Patterns at Ditto (C)

By: Leslie A. Perlow

According to his managers, Max, a software engineer on a product development team, is an organizational superstar. Describes his life and provides a log of how Max spends his time. A rewritten version of an earlier case. View Details

Keywords: Product Development; Time Management; Groups and Teams; Work-Life Balance; Information Technology Industry

Web

IT Strategy: The Future of the Web at HBS | Information Technology

IT Strategy: The Future of the Web at HBS Strategic Initiative: 3.09 Web Content Management System (CMS) Program By Annie Harrison on April 9, 2024 Share via Facebook Share via LinkedIn Print Share via email The Opportunity The project... View Details

Web

AI Enhanced Learning: HBS IT and Faculty Collaborate on Research Navigator Bot | Information Technology

materials, RC frameworks, and deep research on the location’s business and cultural environment, the companions help students turn ambiguity into insight. Looking Ahead Louisa Jeng, manager of Learning Design & Training Services,... View Details

March 2000 (Revised June 2000)
Case

Jeanne Lewis at Staples, Inc. (C)

By: Linda A. Hill and Kristin Doughty

Supplements the (A) case. View Details

Keywords: Organizational Change and Adaptation; Management Style; Change Management; Marketing Strategy; Management Succession; Competitive Advantage; Problems and Challenges; Management Teams; Retail Industry; United States

Career Coach

Connie Walsh

team for $5B Staples Brands Group at Staples, Inc. She was responsible for marketing & developing product lines and brands across retail, contract, online and catalogue businesses and for the packaging strategy and production of over... View Details

Keywords: Consumer Products; Retail; Social Enterprise; Technology

June 1999 (Revised October 1999)
Case

Eli Lilly, 1998 (B): Emerging Global Organization

By: Michael Y. Yoshino and Thomas W. Malnight

Examines major issues faced by Eli Lilly as it evaluates the appropriateness of a focused matrix organization with extensive use of cross-functional teams. View Details

Keywords: Business Model; Geography; Globalized Firms and Management; Growth and Development; Knowledge; Management Teams; Product; Organizations; Pharmaceutical Industry

April 2000
Supplement

BRL Hardy: Globalizing an Australian Wine Company

By: Christopher A. Bartlett

Interviews alternating the country subsidiary and corporate headquarters views of Christopher Carson, marketing director of BRL Hardy Europe and Steve Millar, marketing director and CEO of BRL Hardy Ltd. In four segments focusing on the source of... View Details

Keywords: Business Subsidiaries; Business Headquarters; Management Teams; Conflict and Resolution; Agriculture and Agribusiness Industry; Food and Beverage Industry

01 Dec 2013
News

Curing Health Care

back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and manage... View Details

Keywords: Management; Management; Management; Management; Management

29 Sep 2022
News

Securing a Resilient Future for Senegal

countries closed their borders. Diagne’s first task was to work closely with the ministry’s leadership team in crafting an economic response to the pandemic. Worldwide, crisis management involved very... View Details

Keywords: Maureen Harmon

June 2001 (Revised March 2002)
Case

Ducati

Focuses on the turnaround and strategic repositioning of Ducati, an Italian maker of high-end sport motorcycles, and describes the current concerns with the growth prospects of the company. Federico Minoli, the CEO and strategic mind behind the turnaround, knew that... View Details

Keywords: Growth and Development Strategy; Competitive Strategy; Product Positioning; Management Teams; Brands and Branding; Motorcycle Industry