Quality Management System - Publications - Faculty & Research

1994
Article

Beyond TQM Programs

By: M. Beer and B. Spector

Keywords: Quality; Management; Programs

01 Sep 2005
News

In an age of global scarcity, water has become a valuable commodity in both the industrialized and developing worlds. With governments and communities increasingly unable to manage the complexities and expense of water treatment and... View Details

Keywords: Garry Emmons; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services

20 Sep 2004
Research & Ideas

How Consumers Value Global Brands

them on those dimensions while making purchase decisions. We found that one factor—American values—didn't matter much to consumers, although many companies have assumed it is critical. Quality Signal. Consumers watch the fierce battles... View Details

Keywords: by Douglas B. Holt, John A. Quelch & Earl L. Taylor

July 1986 (Revised October 1987)
Case

Ampex Corp.: Product Matrix Engineering (Revised)

By: Steven C. Wheelwright

Keywords: Competition; Quality; Management; Electronics Industry

Citation

Find at Harvard

01 Mar 2007
News

Security Chief

Parker Imagine having a conversation with the head of HR that goes something like this: Over the past several years with the company, I’ve helped turn around an ailing division. Now I’d like to try my hand at managing a growth business.... View Details

Keywords: Roger Thompson; technology-based security business; Management; Management; Management

01 Jun 2024
News

Case Study: Ready for an Upgrade

Illustration by Alvaro Dominguez The Los Angeles–based startup Stell was borne of a pain point almost as old as recorded history itself: paperwork. One of Stell’s cofounders, Malory McLemore (MBA 2022), had landed a job as an engineer at Airbus after earning a... View Details

Keywords: Jen McFarland Flint; Computer Systems Design and Related Services; Professional Services

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

one-standard-deviation increase in store labor brought about a 10 percent increase in profit margin. These findings ran contrary to the thinking of store managers that Ton interviewed. They consistently identified service View Details

Keywords: by Julia Hanna; Retail

01 Mar 2008
News

Innovation, Inc.

will help it thrive in captivity? Three professors in the School’s Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it’s a rare quality bestowed... View Details

Keywords: Julia Hanna; Mary Tripsas; Management; Management; Management

01 Sep 2004
News

A Market-Based Prescription

curb cost increases while ensuring quality treatment. Those goals have not been reached, largely because patient and physician resistance to stringent gatekeeping has led to more relaxed controls and freedom to use out-of-network... View Details

Keywords: Deborah E. Blagg; Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance

Michael C. Ruettgers

Ruettgers was responsible for EMC’s focus on storage systems vs. memory boards – a move that enabled EMC to corner the storage network market and become one of the fastest growing companies in the United States. Ruettgers initiated a... View Details

Keywords: Computers & Electronics

01 Mar 2012
News

Where Innovation Rules

Kiva Systems Intuit Angie’s List Rakuten athenahealth Pandora Bloomingdale's and Gilt Groupe Social Finance Innovation is the real business of Harvard Business School. It begins with the School’s bias toward action, as embodied in its... View Details

Keywords: Deborah Blagg;Garry Emmons;Julia Hanna;Roger Thompson; Management; Management; Management

17 Dec 2024
News

Solving the Underemployment Crisis

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, it’s Dan. Today, we are sharing a brief excerpt from Managing the Future of Work, the critically-acclaimed podcast from my colleagues at Harvard Business School. Each episode, HBS professors Bill Kerr... View Details

November 1992 (Revised January 2002)
Case

Process Control at Polaroid (A)

By: H. Kent Bowen and Steven C. Wheelwright

Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. View Details

Keywords: Management Systems; Operations; Quality; Factories, Labs, and Plants; Business Processes; Change Management; Consumer Products Industry; Manufacturing Industry

Citation

Educators

Purchase

01 Dec 2013
News

Curing Health Care

back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and View Details

Keywords: Management; Management; Management; Management; Management

29 Apr 2022
News

Clean Slate

Coalition, an organization coordinating business, government, and nonprofit efforts to improve India’s water quality and health outcomes. Naina Lal Kidwai: This was not a sexy business. You don't want to put your name to toilets. You're... View Details

Keywords: Water, Sewage and Supply Systems; Water, Sewage and Supply Systems

03 Sep 2020
Op-Ed

Why American Health Care Needs Its Own SEC

services of unknown quality. The lack of transparency protects providers and insurers from needing to compete on the price and quality of their services. Lack of competition, in turn, inflates the cost and probably also diminishes the... View Details

Keywords: by Regina E. Herzlinger; Health

01 Jun 2014
News

School Ties

When Jan Rivkin talks about what the US educational system must deliver, he lays out the challenge in stark terms. "For young Americans to succeed in today's workforce, they must out-innovate and out-produce the world's best," declares... View Details

Keywords: Garry Emmons; Elementary and Secondary Schools; Educational Services

01 Jun 2008
News

Faculty Books

Competitive Advantage by Robert S. Kaplan and David P. Norton (DBA ’73) (HBS Press) Building on their previous works on strategy-focused organizations, the authors describe a multistage system enabling a View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

05 Aug 2002
Research & Ideas

Five questions for Regina E. Herzlinger

risks of consumer-driven health care: Overall, relative to the current system, the risk of consumer-driven health care is low. After all, the current system has led to quality problems, double-digit cost... View Details

Keywords: by Martha Lagace

27 Sep 2016
First Look

September 27, 2016

case: https://cb.hbsp.harvard.edu/cbmp/product/517002-PDF-ENG Harvard Business School Case 117-101 Management Control Systems Module 1: Managing Organizational Tensions This... View Details

Keywords: Sean Silverthorne

Publications