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Show Results For
- All HBS Web
(4,571)
- People (6)
- News (633)
- Research (3,474)
- Events (23)
- Multimedia (7)
- Faculty Publications (2,200)
- 14 Apr 2015
- First Look
First Look: April 14
the firm. Recently Gibbons and Henderson (2013) have suggested that one way to formalize this insight is through a focus on the role of relational contracts within the firm. They hypothesize this implies that the performance effects of... View Details
Keywords: Sean Silverthorne
- 01 Feb 2001
- News
A Bankable Trust
Carla Ann Harris (MBA 1987) is a managing director at Morgan Stanley Dean Witter, in charge of the marketing and execution of new-issue equity financing in the technology, media, telecommunications, transportation, industrial, and... View Details
Keywords: Arts, Entertainment
- Web
The Business of Entertainment, Media, and Sports - Course Catalog
HBS Course Catalog The Business of Entertainment, Media, and Sports Course Number 1914 Professor Anita Elberse Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project Career Focus This course is primarily designed for students who are pursuing a career in film, television,... View Details
- 20 Feb 2008
- First Look
First Look: February 20, 2008
world and capture relevant management information. In 2007, ProntoWash, an international car-wash company based in Argentina, was planning for rapid growth through a combination of owned and franchised operations. CEO Sergio Kompel needed... View Details
Keywords: Martha Lagace
- 12 Oct 1999
- Research & Ideas
Value Judgments: Business Ethics Across Borders
terms of not only financial performance but management practices and reputation in the community. The result of her efforts is the MBA elective course Globalization, Culture, and Management. According to... View Details
Keywords: by Judith A. Ross
- Profile
Blake Landro
dates. In effect, Nenlu sells privacy and community; not just tea.” Today, Blake seeks opportunities for combining his creative side – as an actor and performer --with his analytical skills. “Helping direct the HBS Show is interesting... View Details
- 01 Dec 2011
- News
Faculty Research Online
HBS Cases: Lady Gaga What goes into creating the world’s largest pop star? Before her fame hit, Lady Gaga’s manager faced decisions that could have derailed the performer’s career. A new case by Associate Professor Anita Elberse examines... View Details
- Web
Rock 100: The Summit - Entrepreneurship
funding , Tom Eisenmann Go Big or Go Home Scaling a Startup: Pacing Issues , Tom Eisenmann Going from Good to Great Becoming a Manager: How New Managers Master the Challenges of Leadership , Linda Hill Chasing Stars: The Myth of Talent... View Details
- September 2000
- Background Note
Professional Services Module Five: Serving Clients Effectively
By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details
Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy
DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Five: Serving Clients Effectively." Harvard Business School Background Note 801-011, September 2000.
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
unite partners' objectives for creating a flexible supply chain; benchmark performance against other retailers; and evaluate and manage new technologies. Raman and Fisher provide specific, detailed metrics... View Details
- 2010
- Case
Playa Dorado
By: W. Earl Sasser
Playa Dorada Beach & Resort in Boca Raton, Florida, faces a growing seasonal demand for tennis services. The number of guests is expected to double in the next few years, and while the tennis facilities are a popular and well-promoted amenity at the resort, court space... View Details
- 21 Sep 2011
- Research & Ideas
Gender and Competition: What Companies Need to Know
Incentives, Harvard Professors Kathleen L. McGinn and Iris Bohnet, along with HBS doctoral student Pinar Fletcher, examine how men and women respond when they cooperate or compete in pairs on math and verbal tasks. What they unearthed in their early research is that... View Details
Keywords: by Kim Girard
- 29 Mar 2011
- First Look
First Look: March 29
creates three kinds of traps that often impede deep learning. The first is attribution error or the tendency to see superior performance as rooted in one's actions rather than other factors (such as luck). The second is that success feeds... View Details
Keywords: Sean Silverthorne
- September–October 2013
- Article
The Role of Organizational Scope and Governance in Strengthening Private Monitoring
By: Lamar Pierce and Michael W. Toffel
Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details
Keywords: Crime and Corruption; Decision Choices and Conditions; Corporate Accountability; Governance Compliance; Policy; Management Practices and Processes; Demand and Consumers; Market Design; Market Entry and Exit; Market Transactions; Service Delivery; Service Operations; Business Processes; Organizational Structure; Performance Effectiveness; Performance Expectations; Practice; Transportation; Transportation Industry; Service Industry; United States; New York (state, US)
Pierce, Lamar, and Michael W. Toffel. "The Role of Organizational Scope and Governance in Strengthening Private Monitoring." Organization Science 24, no. 5 (September–October 2013): 1558–1584. (Winner of the NBS Research Impact on Practice Award from the Academy of Management (AOM) and Network for Business Sustainability (NBS))
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
performance. That initially led managers inside both companies to resist devoting scarce resources to developing those technologies because their lead customers were saying they wanted additional performance... View Details
- 17 Dec 2020
- Research & Ideas
The 10 Most Popular Stories of 2020
that eight of the 10 most-read HBS Working Knowledge stories of the year were COVID-focused. Readers sought insights from HBS faculty about everything from managing large-scale remote work to leading during a crisis. The year was also... View Details
Keywords: by Dina Gerdeman
- 01 Jun 2023
- News
Spray Canon
are markets where there is not necessarily intrinsic value to the products themselves.” “These are markets where there is not necessarily intrinsic value to the products themselves.” With that kind of attention, some market safeguards can kick in. Big art galleries... View Details
- 16 Sep 2010
- News
Idea Takes Root
wire. The IIRC deserves better, and here’s why. As Eccles states in his blog, reporting both financial performance and performance in the areas of environmental sustainability, social responsibility, and... View Details
- Web
Field Course: Value Creation in Small and Medium Firms - Course Catalog
and lessons are taught through the lens of Entrepreneurship through Acquistion (EtA), but the lessons learned can be applied to many career paths and jobs. While not a prerequisite, many students who take VCSME have taken Financial View Details