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Show Results For
- All HBS Web
(8,056)
- People (33)
- News (2,830)
- Research (3,260)
- Events (18)
- Multimedia (357)
- Faculty Publications (2,029)
- 20 Apr 2011
- Research & Ideas
Blind Spots: We’re Not as Ethical as We Think
interest to remain, the leaders are responsible for the boundedly unethical actions that follow. Q: How do you become aware of your blind spots? A: By looking at the data. If you firmly believe that you want to give women and minorities... View Details
Keywords: by Sean Silverthorne
- 22 Mar 2024
- Research & Ideas
Open Source Software: The $9 Trillion Resource Companies Take for Granted
staggering scope of the findings could help put a value on the work, so senior leaders and non-tech managers at firms understand just how important hiring open source expertise is to success. The results mark among the first comprehensive... View Details
- Web
Academics - Health Care
This course is the premier value-based health care course geared toward executive management and physician leaders from health care delivery organizations, health insurers and government. It assembles a group of senior U.S. and... View Details
- Research Summary
Overview
By: Rob Markey
Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder... View Details
- February 2025 (Revised April 2025)
- Case
Shake Shack's Playbook for the Digital Era
By: Christopher Stanton, Allison Ciechanover and George Gonzalez
This case examines Shake Shack’s journey from a single New York City hot dog cart to a global fast-casual restaurant chain renowned for both premium quality and a culture of “enlightened hospitality.” As the company expands worldwide, it pilots digital ordering... View Details
Keywords: Business Model; Customer Satisfaction; Technology Adoption; Brands and Branding; Organizational Culture; Customization and Personalization; Expansion; Digital Transformation; Food and Beverage Industry
Stanton, Christopher, Allison Ciechanover, and George Gonzalez. "Shake Shack's Playbook for the Digital Era." Harvard Business School Case 825-136, February 2025. (Revised April 2025.)
- February 2015
- Case
TouchTunes and the Connected Digital Jukebox Platform
By: Alan MacCormack and Noah Fisher
The case describes innovation and new product development at TouchTunes, the leader in the Digital Jukebox market. In March 2013, after releasing its innovative "Virtuo" jukebox developed in collaboration with frog design, TouchTunes was at a crossroads. Having... View Details
- January 2012 (Revised May 2013)
- Case
Integrated Assurance at Philips Electronics N.V.
By: Robert G. Eccles and Daniela Saltzman
Philips Electronics is a leader in integrated reporting. In 2010 it produced its third generation report. Since its first report in 2008, Philips' integrated reports and its integrated reporting website had grown in sophistication. In planning for its integrated report... View Details
Eccles, Robert G., and Daniela Saltzman. "Integrated Assurance at Philips Electronics N.V." Harvard Business School Case 412-054, January 2012. (Revised May 2013.)
- September 2012
- Article
The Unwanted Self: Projective Identification in Leaders' Identity Work
By: Gianpiero Petriglieri and Mark Stein
This paper employs a psychodynamic perspective to examine the development and maintenance of a leader's identity, building on the premise that such identity work involves both conscious and unconscious processes. We focus on the latter by suggesting that those in... View Details
Petriglieri, Gianpiero, and Mark Stein. "The Unwanted Self: Projective Identification in Leaders' Identity Work." Organization Studies 33, no. 9 (September 2012): 1217–1235.
- May 1994 (Revised October 1994)
- Case
Motorola Corp.: The View from the CEO Office
By: Shoshana Zuboff and Janis Lee Gogan
Motorola, a leader in semiconductors and telecommunications, embarked on an ambitious program of renewal beginning in the early 1980s, leading to dramatic improvements in the company's quality, cycle time, and growth. Much of this progress was attributed to a major... View Details
Keywords: Competency and Skills; Leading Change; Management Analysis, Tools, and Techniques; Managerial Roles; Organizational Change and Adaptation; Organizational Structure; Corporate Strategy; Telecommunications Industry
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola Corp.: The View from the CEO Office." Harvard Business School Case 494-140, May 1994. (Revised October 1994.)
- TeachingInterests
Driving Digital Strategy
Technology, like a relentless force of nature, is reshaping industries at an unprecedented pace. It poses a threat to those who resist and fail to adapt. But it also presents unparalleled opportunities to those audacious enough to harness its... View Details
- 18 Mar 2013
- HBS Case
HBS Cases: LEGO
control. Finally, Knudstorp made big changes to the management team, firing five of seven manufacturing executives and appointing a new leader for the team. A psychoanalyst was brought in to teach the management team how to identify... View Details
- 04 Jan 2017
- What Do You Think?
How Much Bureaucracy is a Good Thing in Government and Business?
leaders, such as Donald Trump, who presumably have beaten bureaucracy in their own organizations. What happens, though, at least according to US history, is that leaders who only have experience in business often are frustrated when they... View Details
Keywords: by James L. Heskett
- Web
Mergers & Acquisitions
Mergers and acquisitions are constantly reshaping the corporate and competitive landscape. To successfully gain competitive advantage and expand market share through such deals, leaders must be prepared to effectively forge strategic... View Details
- Web
HBS Fund - Alumni
Program Enable the School to attract the most talented students, regardless of their financial means, and to continually innovate to prepare future leaders for an ever-changing world. Watch Dean Srikant Datar briefly explain why the HBS... View Details
- 16 Jul 2012
- Research & Ideas
Are You a Strategist?
"What are the first three words that come to mind when you hear the word 'strategy'?" That's the free-association exercise Cynthia A. Montgomery gives to mid-career business leaders in her Executive Education classes at Harvard Business... View Details
Keywords: by Carmen Nobel
- Web
Questioning, Listening & Responding - Christensen Center for Teaching & Learning
discussion leader can listen at multiple levels. Transcript Teaching Students to Listen to One Another David Garvin Professor Garvin offers tips on getting a discussion back on track when students mishear. Transcript Echoing David Garvin... View Details
- 08 Jan 2007
- Research & Ideas
Who Rises to Power in American Business?
generations. What doors are opening? Which remain closed? The book, written by Harvard Business School's Anthony J. Mayo and Nitin Nohria, and Boston College's Laura G. Singleton, is the second in a trilogy on leadership and leaders from... View Details
Keywords: by Sean Silverthorne
- Web
A Conversation with AMP Women on Applying
There's no better time to become a better leader At Harvard Business School Executive Education, the brightest minds in business come together, gathering to learn from one another and from world-class professors, researchers, and... View Details