History Of The Book - Publications - Faculty & Research

08 Sep 2011
What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

opposed to Microsoft where the technical people rule. In some respects, Apple's experience with Jobs has parallels with Starbucks' history with Howard Schultz, also a hands-on, detail-oriented leader who... View Details

Keywords: by James Heskett; Computer

05 Aug 2010
What Do You Think?

What Is Customer Opinion Good For?

book of five years ago, Blue Ocean Strategy, to check my recollection of what the authors had to say about the... View Details

Keywords: by Jim Heskett; Technology

18 Nov 2009
HBS Case

Customer Feedback Not on elBulli’s Menu

He's been called "the Salvador Dalí of the kitchen" for creations ranging from beetroot and yogurt ice-cream lollipops to a deconstructed Spanish omelet served in a parfait glass. Each year, some 2... View Details

Keywords: by Julia Hanna; Food & Beverage

28 Oct 2019
Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

make something happen in physical stores that can’t happen online. If you think about the history of the department store in America, they were... View Details

Keywords: by Jen McFarland Flint; Retail

03 Jan 2016
Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

Every year, just as Hercules cleansed the Augean Stables, some NFL teams undergo a thorough reorganization of their coaching staffs. This annual exercise in bloodletting, known as Black Monday, takes place... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

21 May 2001
Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

What do leaders this year and the next need to be doing differently than last year, and last decade, and last century? The rapidly changing business world means dramatic changes are afoot in time-worn... View Details

Keywords: by Martha Lagace

04 Oct 2007
What Do You Think?

Has Managerial Capitalism Peaked?

investment vehicles. What's the reason for these phenomena? According to one report, Michael Jensen and Kevin Murphy, in a book to be published in the next several months, CEO... View Details

Keywords: by Jim Heskett

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

one-on-ones, to digital messaging. Your storytelling challenge isn’t over after one grim layoff email. Frances X. Frei is the UPS Foundation Professor of Service Management at HBS. Anne Morriss is a... View Details

Keywords: by Rachel Layne; Technology; Information Technology

01 Mar 2004
Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

more effectively design and measure complex projects and organizations. Sean Silverthorne: What drew you to the NASA/JPL Mars program as potential case material? Alan MacCormack: First, it was an ideal context in which to explore one... View Details

Keywords: by Sean Silverthorne

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing

18 Sep 2013
Research & Ideas

Unspoken Cues: Encouraging Morals Without Mandates

environment where moral behavior is instilled as proper behavior rather than imposed. How moral orders are built and sustained in organizations is of particular fascination to Harvard Business School Associate Professor Michel Anteby. His... View Details

Keywords: by Sean Silverthorne; Education

29 May 2014
Research & Ideas

Research Symposium 2014

Speaking up at work; a manager's responsibility to capitalism; a strategy to fix the health care system. These were the presentation topics at the 2014 Faculty Research... View Details

Keywords: by Carmen Nobel; Accounting; Health

15 Nov 2001
Research & Ideas

Five Questions for Paul Gompers and Josh Lerner

spurred cultural, economic, and regulatory changes that make continuing venture capital success in these markets likely. Q: Who is your target audience—who can benefit by reading The Money of Invention and... View Details

Keywords: by Carol Elsen; Financial Services

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

Therefore, AI could perpetuate a cycle of higher workloads, leading to burnout, clinical errors, and poorer patient outcomes. History has shown that payers are hesitant to self-regulate in changing their... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

22 Aug 2006
First Look

First Look: August 22, 2006

development? This paper attempts to answer this question by examining the history of bond markets and creditor rights in Brazil as well as evidence View Details

Keywords: Martha Lagace

18 Jul 2005
Research & Ideas

Identify Emerging Market Opportunities

Companies are increasingly looking to emerging markets like China as a vital source of growth. The problem is these companies often lack an effective strategy for identifying which countries to do business... View Details

Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha

13 Oct 2003
Research & Ideas

How to Pick Managers for Disruptive Growth

We suspect that the mistakes happen when firms choose managers at any level—from CEO to business unit head to project manager—based on what we call "right stuff" thinking, borrowing the term from... View Details

Keywords: by Michael Raynor

24 Feb 2014
Research & Ideas

Busting Six Myths About Customer Loyalty Programs

the privilege of collecting loyalty card customer data. As former Tesco CEO Sir Terry Leahy put it in his recent book referring to the 1 percent... View Details

Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products

25 Oct 2004
Research & Ideas

Planning for Surprises

say. Here's the good news: There are reasons why leaders fail to prevent predictable surprises and there are ways to identify trouble while there is still time to stop it. As authors of a new View Details