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  • All HBS Web  (7,616)
    • People  (5)
    • News  (2,348)
    • Research  (3,539)
    • Events  (39)
    • Multimedia  (226)
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  • 08 Sep 2011
  • What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

opposed to Microsoft where the technical people rule. In some respects, Apple's experience with Jobs has parallels with Starbucks' history with Howard Schultz, also a hands-on, detail-oriented leader who... View Details
Keywords: by James Heskett; Computer
  • 05 Aug 2010
  • What Do You Think?

What Is Customer Opinion Good For?

book of five years ago, Blue Ocean Strategy, to check my recollection of what the authors had to say about the... View Details
Keywords: by Jim Heskett; Technology
  • 18 Nov 2009
  • HBS Case

Customer Feedback Not on elBulli’s Menu

He's been called "the Salvador Dalí of the kitchen" for creations ranging from beetroot and yogurt ice-cream lollipops to a deconstructed Spanish omelet served in a parfait glass. Each year, some 2... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 28 Oct 2019
  • Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

make something happen in physical stores that can’t happen online. If you think about the history of the department store in America, they were... View Details
Keywords: by Jen McFarland Flint; Retail
  • 03 Jan 2016
  • Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

Every year, just as Hercules cleansed the Augean Stables, some NFL teams undergo a thorough reorganization of their coaching staffs. This annual exercise in bloodletting, known as Black Monday, takes place... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 21 May 2001
  • Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

What do leaders this year and the next need to be doing differently than last year, and last decade, and last century? The rapidly changing business world means dramatic changes are afoot in time-worn... View Details
Keywords: by Martha Lagace
  • 04 Oct 2007
  • What Do You Think?

Has Managerial Capitalism Peaked?

investment vehicles. What's the reason for these phenomena? According to one report, Michael Jensen and Kevin Murphy, in a book to be published in the next several months, CEO... View Details
Keywords: by Jim Heskett
  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

one-on-ones, to digital messaging. Your storytelling challenge isn’t over after one grim layoff email. Frances X. Frei is the UPS Foundation Professor of Service Management at HBS. Anne Morriss is a... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 01 Mar 2004
  • Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

more effectively design and measure complex projects and organizations. Sean Silverthorne: What drew you to the NASA/JPL Mars program as potential case material? Alan MacCormack: First, it was an ideal context in which to explore one... View Details
Keywords: by Sean Silverthorne
  • 06 Jan 2012
  • Op-Ed

Where Green Corporate Ratings Fail

News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details
Keywords: by Michael Toffel & Auden Schendler; Information; Publishing
  • 18 Sep 2013
  • Research & Ideas

Unspoken Cues: Encouraging Morals Without Mandates

environment where moral behavior is instilled as proper behavior rather than imposed. How moral orders are built and sustained in organizations is of particular fascination to Harvard Business School Associate Professor Michel Anteby. His... View Details
Keywords: by Sean Silverthorne; Education
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

Speaking up at work; a manager's responsibility to capitalism; a strategy to fix the health care system. These were the presentation topics at the 2014 Faculty Research... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 15 Nov 2001
  • Research & Ideas

Five Questions for Paul Gompers and Josh Lerner

spurred cultural, economic, and regulatory changes that make continuing venture capital success in these markets likely. Q: Who is your target audience—who can benefit by reading The Money of Invention and... View Details
Keywords: by Carol Elsen; Financial Services
  • 13 Aug 2024
  • Op-Ed

Can AI Save Physicians from Burnout?

Therefore, AI could perpetuate a cycle of higher workloads, leading to burnout, clinical errors, and poorer patient outcomes. History has shown that payers are hesitant to self-regulate in changing their... View Details
Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
  • 22 Aug 2006
  • First Look

First Look: August 22, 2006

development? This paper attempts to answer this question by examining the history of bond markets and creditor rights in Brazil as well as evidence View Details
Keywords: Martha Lagace
  • 18 Jul 2005
  • Research & Ideas

Identify Emerging Market Opportunities

Companies are increasingly looking to emerging markets like China as a vital source of growth. The problem is these companies often lack an effective strategy for identifying which countries to do business... View Details
Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha
  • 13 Oct 2003
  • Research & Ideas

How to Pick Managers for Disruptive Growth

We suspect that the mistakes happen when firms choose managers at any level—from CEO to business unit head to project manager—based on what we call "right stuff" thinking, borrowing the term from... View Details
Keywords: by Michael Raynor
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

the privilege of collecting loyalty card customer data. As former Tesco CEO Sir Terry Leahy put it in his recent book referring to the 1 percent... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

say. Here's the good news: There are reasons why leaders fail to prevent predictable surprises and there are ways to identify trouble while there is still time to stop it. As authors of a new View Details
Keywords: by Martha Lagace
  • 03 Nov 2022
  • Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

for remote communication. Suggest alternate times to connect Offer suggestions on how and when team members should book time with you outside of office hours. For example, you could say: “Office hours are a... View Details
Keywords: by Julia Austin
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