Customer Focused Organization - Publications - Faculty & Research

01 Sep 2004
News

A Market-Based Prescription

and nephrologist. In a focused factory, all these resources are integrated. These diabetic specialists jointly develop treatment protocols and pricing. Together, they offer a full range of services View Details

Keywords: Deborah E. Blagg; Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance

22 Feb 2011
Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

Internet-based companies like Google record every click and keystroke of every customer, analyzing the data to continuously improve their products and marketing. Customers are courted and supply chains are managed via websites, social... View Details

Keywords: by Sean Silverthorne

12 Sep 2012
Research & Ideas

The Unexpected Link Between Cadavers and Careers

talk to the families of patients who are soon-to-be deceased," says Anteby, who for several years has studied the morality of markets by focusing on legal cadaver commerce in the United States. "There's a lot of discussion in... View Details

Keywords: by Carmen Nobel; Education; Health

03 Apr 2007
First Look

First Look: April 3, 2007

drug discovery organization at Wyeth Pharmaceuticals and focuses on the decisions to: (1) centralize decision-making within drug discovery and (2) institute numerical metrics—jointly affecting all R&D... View Details

Keywords: Martha Lagace

31 Jul 2012
First Look

First Look: July 31

"internal" with "external" negotiations, especially focusing on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work is the view that each... View Details

Keywords: Carmen Nobel

04 Jun 2001
Research & Ideas

Why dot.coms Will Rise Again

products at medium and small retailers. F. Warren McFarlan "[Li & Fung's] expertise comes in managing all customer relationships, knowing who is good at what, who has high quality, who has low quality; and they are specialists in... View Details

Keywords: by Martha Lagace

22 Sep 2015
News

Giving Kids a Better Chance

Marshall Tuck (MBA 2000) combined an interest in social issues and the entrepreneurial lessons he learned at HBS to launch a charter school organization in Los Angeles. In just a few years, the Partnership for Los Angeles Schools took... View Details

22 Jan 2018
Blog Post

"Luxury, Technology, Integration"

customers who did not have time to go to a physical luxury store or simply did not have one near them. I came to the MBA program to explore my passion for fashion and luxury goods as business, a passion that is in my blood as my... View Details

Keywords: Consumer Products / Retail

01 Oct 1996
News

Leading In a New Era

have today's senior executives, trained in the days when the pyramidal organization and domestic markets held sway, made the transition to a global, technology-driven economy? For three 1971 classmates and corporate leaders, Donald J.... View Details

Keywords: Nancy O. Perry

07 Aug 2012
Research & Ideas

Off and Running: Professors Comment on Olympics

more appealing since it comprises a higher-than-normal proportion of women (especially when gymnastics and swimming are featured) compared to typical sports programs. The TV tradition of "up-close-and-personal" human interest stories View Details

Keywords: Re: Multiple Faculty; Sports

01 Sep 2018
News

September 2018 Alumni and Faculty Books

Golden Antelope Press This collection of 21 stories is organized into five sections, each with stories loosely focused on a particular place, time, and set of characters. The Blue Heron Lake stories follow a... View Details

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

Companies should "always try new things," he emphasizes. "But we have learned to focus on and apply this innovation to our current customers." Updated advice: Make sure that a sizable percentage of your current View Details

Keywords: by Melissa Raffoni

01 Jan 2008
News

Meg Whitman, MBA 1979

she picked up customer expertise at P&G and later at Disney, where she ran the Consumer Products Division. As a VP at Bain & Company, she gained industry experience that she later applied as head of the Children’s Group at Stride Rite and... View Details

November 1995 (Revised March 2004)
Case

Massachusetts General Hospital: CABG Surgery (A)

By: Steven C. Wheelwright and James Weber

A cross-functional team at Massachusetts General Hospital tries to reengineer the service delivery process (the "care path") for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining/enhancing the quality of care provided. View Details

Keywords: Health Care and Treatment; Medical Specialties; Business Processes; Mission and Purpose; Product Positioning; Product Marketing; Management Practices and Processes; Customer Satisfaction; Service Delivery; Service Operations; Fair Value Accounting; Ethics; Pharmaceutical Industry; Health Industry; Massachusetts

Citation

Educators

Purchase

22 Jan 2019
First Look

New Research and Ideas, January 22, 2019

about innovation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55477 November–December 2018 Organization Science Slack Time and Innovation By: Agrawal, Ajay, Christian Catalini, Avi Goldfarb, and Hong Luo Abstract—... View Details

Keywords: Dina Gerdeman

05 Nov 2019
Blog Post

Environmental Change and Ground-level Impact

suppliers and equipment manufacturers. I also try to make sure there’s coherence across the organization in terms of operations, planning, and strategy, because we have many different teams, each of which is View Details

26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

lambasts carmakers that say their AVs will prioritize passengers’ lives over pedestrians, but research shows most customers will not step inside truly egalitarian vehicles. Marketing hype spurs adoption, a necessary step for training AI... View Details

Keywords: by Tom Quinn; Auto; Technology

27 Nov 2013
News

No Bologna, Please

Panera Bread chain. "Before we opened the first Panera Cares in Clayton, Missouri, in 2010, we'd focused on food-insecurity issues and given away hundreds of millions of dollars in product and donations," says Panera CEO Ron Shaich (MBA... View Details

Keywords: Hanna, Julia; Food Services and Drinking Places; Hospitality

02 Jul 2012
Research & Ideas

Why Good Deeds Invite Bad Publicity

robust direct link between CSR and financial performance” It is true that in areas such as environmentally sustainable practices, customers have been willing to pay responsible producers a premium for products; take View Details

Keywords: by Michael Blanding; Energy

01 Dec 1997
News

WSA Conference Set for January

industry-specific breakout sessions on topics ranging from " Leaving Corporate America to Start Your Own Business" to " A Route to the Top - Going Global." The Women's Student Association is a student-run organization that View Details

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