Shares - Publications - Faculty & Research

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

and laundry products aimed at men, examples of identity-based labeling—or “identity appeals”—abound in advertising and marketing. Five studies show when and why they backfire. Image: iStock What's the best example you've seen of a company rebuilding trust with... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

19 Sep 2018
Sharpening Your Skills

Say Again? Uncommon Advice for Common Business Problems

Papers Unconventional Insights for Managing Stakeholder Trust Stakeholders differ in regard to the kinds and degrees of vulnerability they face; what they need to believe before they will trust also differs. What do you think of this research? View Details

Keywords: by Sean Silverthorne

04 Apr 2022
Research & Ideas

Tech Hubs: How Software Brought Talent and Prosperity to New Cities

percent of US patents were software related. Since 2015, that share exploded to 50 percent as software became widespread and legal changes allowed for broader intellectual property protection, the researchers found. “During that period of... View Details

Keywords: by Rachel Layne

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

company’s well-publicized problems. After all, Google can now provide an Oxford dictionary definition of the Metaverse as “a virtual reality space in which users can interact with a computer-generated environment and other users.” It has been described as a View Details

Keywords: by James Heskett

22 Sep 2020
Research & Ideas

Recessions Push Some Entrepreneurs to Launch Too Soon

entrepreneus. Sean Silverthorne: First off, can you summarize your previous research findings? Maria Roche: Our first finding is that an increase in the unemployment rate is associated with a substantial rise in the share of entrepreneurs... View Details

Keywords: by Sean Silverthorne

19 Jun 2013
Research & Ideas

Analyzing Institutions to Solve Big Problems

values by sharing stories about their institutions. Indeed, they have discovered that pastors of so-called megachurches publish an unusually large number of books, not only to connect to church members, but to spread the message to an... View Details

Keywords: by Carmen Nobel & Anna Secino

02 Apr 2014
What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

sell when it costs so little to be happy ." Warren speculated that "we are going to come up with a self-sustaining economy meaning that we will revert back to small towns that depend less on trade and more about the common View Details

Keywords: by James Heskett; Service

24 Sep 2019
Research & Ideas

Do National Security Secrets Hold Back National Innovation?

Business School Working Knowledge. [Image: Matejmo] Related Reading Some Facts of High-Tech Patenting At Booking.com, Innovation Means Constant Failure Migrant Inventors and the Technological Advantage of Nations What do you think of this research? View Details

Keywords: by Kristen Senz

08 Oct 2010
What Do You Think?

Will Transparency in CEO Compensation Have Unintended Consequences?

among executives that begin to view themselves as 'untouchable.'" Gerald Nanninga added, "If CEOs create a lot of wealth at their company and share it with enough people, they can get away with making themselves extremely... View Details

Keywords: by Jim Heskett

03 Jun 2002
What Do You Think?

Are We Entering an Era of European Management Leadership?

shortened to thirty-five hours. What has happened? Take France, for example. French productivity is up; some would claim it is now higher than the U.S., just as is productivity in The Netherlands, Belgium, and the former West Germany. For example, Volkswagen's market... View Details

Keywords: by James Heskett

09 May 2005
Research & Ideas

Hold or Fold? Sizing Up Business Risk

option when they look at their financial returns and decide to share some of the wealth with their employees or their communities. That's what John Tu and David Sun did when they sold 80 percent of their company, Kingston Technologies, to... View Details

Keywords: by Eileen C. Shapiro & Howard H. Stevenson

07 Nov 2017
First Look

New Research and Ideas: November 7, 2017

science, and computing. The mounting evidence is clear: These tools can promote employee collaboration and knowledge sharing across silos. They can help employees make faster decisions, develop more innovative ideas for products and... View Details

Keywords: Carmen Nobel

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

business-unit managers choose local measures that influence, but are not necessarily identical to the corporate scorecard measures. The most remarkable transformations and partnerships occur in support functions and shared services, such... View Details

Keywords: by Robert S. Kaplan & David P. Norton

19 Mar 2019
First Look

New Research and Ideas, March 19, 2019

sequence of actions can have different psychological effects due to the role of mutual agreement. Finally, we contribute to research on consumers’ shared experiences by suggesting a novel mechanism for committing to such experiences:... View Details

Keywords: Dina Gerdeman

18 Dec 2018
First Look

New Research and Ideas, December 18, 2018

looking at observational data on user traffic to Yelp from search engines, we find that Google’s exclusion of downstream competitors may have been effective. The share of Yelp’s traffic coming from Google has declined over this period,... View Details

Keywords: Dina Gerdeman

03 Sep 2013
First Look

First Look: September 3

uniquely collaborative organizational culture, which featured a transparent, data-driven compensation system, practice-group integration across multiple offices, and rewards for attorneys who shared responsibility, had contributed to the... View Details

Keywords: Sean Silverthorne

27 Jan 2009
First Look

First Look: January 27, 2009

positively correlated with the use of e-business practices. However,there is an important distinction between e-buying and e-selling. In e-buying, the likelihood of adoption is increasing in both relative productivity and in market share. By contrast in e-selling, only... View Details

Keywords: Martha Lagace

24 Sep 2020
Research & Ideas

Financial Meltdowns Are More Predictable Than We Thought

Airport in two hours. “It wouldn’t go well,” he says. About the author Danielle Kost is senior editor of Harvard Business School Working Knowledge. [Image: iStock Photo] Related Reading The Entrepreneurs Who Invented Economic Forecasting The Better Way to Forecast the... View Details

Keywords: by Danielle Kost; Financial Services

02 Oct 2019
What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

openly carry firearms into its stores Ask Congress to increase background checks and consider an assault rifle ban The decision was expected to reduce Walmart’s share of ammunition sales in the United States from 20 percent to 6 percent.... View Details

Keywords: by James Heskett; Retail

01 Jul 2019
Research & Ideas

The Airbnb Lesson for Startups? Success Takes More Than Technology

Harvard Business School Working Knowledge. [Image: baona] Related Reading Are You a Digital Manager? What’s Really Disrupting Business? It’s Not Technology How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers What do you think of the latest technology IPOs?... View Details

Keywords: by Danielle Kost; Travel; Tourism

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