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  • All HBS Web  (9,036)
    • People  (12)
    • News  (1,357)
    • Research  (6,876)
    • Events  (37)
    • Multimedia  (53)
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Show Results For

  • All HBS Web  (9,036)
    • People  (12)
    • News  (1,357)
    • Research  (6,876)
    • Events  (37)
    • Multimedia  (53)
  • Faculty Publications  (5,688)
← Page 167 of 9,036 Results →
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Chicago.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Paris.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Tokyo.)
  • October 2000 (Revised December 2000)
  • Exercise

Participant and Leader Behavior: Group Decision Simulation (D)

This series provides the instructions for a group decision-making simulation in which students experience four different methods for leading a group decision process. In the simulation, all students work in groups, with one person designated as the team leader. All... View Details
Keywords: Groups and Teams; Decision Making
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"Participant and Leader Behavior: Group Decision Simulation (D)." Harvard Business School Exercise 301-029, October 2000. (Revised December 2000.)
  • October 2000 (Revised December 2000)
  • Exercise

Participant and Leader Behavior: Group Decision Simulation (F)

This series provides the instructions for a group decision-making simulation in which students experience four different methods for leading a group decision process. In the simulation, all students work in groups, with one person designated as the team leader. All... View Details
Keywords: Groups and Teams; Decision Making
Citation
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"Participant and Leader Behavior: Group Decision Simulation (F)." Harvard Business School Exercise 301-049, October 2000. (Revised December 2000.)
  • September 2000 (Revised November 2000)
  • Teaching Note

Alexander Bandelli (A) and (B) TN

By: Thomas J. DeLong and Stephanie L. Woerner
Teaching Note for (9-899-146) and (9-899-230). View Details
Keywords: Customer Focus and Relationships; Change; Real Estate Industry
Citation
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DeLong, Thomas J., and Stephanie L. Woerner. "Alexander Bandelli (A) and (B) TN." Harvard Business School Teaching Note 801-028, September 2000. (Revised November 2000.)
  • October 1986
  • Supplement

Timken Co., Video

Provides interviews with four top executives of the Timken Co., including the president, Joe Toot, Jr., discussing the company's employee communications and employee relations strategy. View Details
Keywords: Employee Relationship Management
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Hattersley, Michael E. "Timken Co., Video." Harvard Business School Video Supplement 887-511, October 1986.
  • September 2005
  • Article

Building Loyalty in Business Markets

By: Das Narayandas
Keywords: Customer Focus and Relationships; Markets
Citation
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Related
Narayandas, Das. "Building Loyalty in Business Markets." Tool Kit. Harvard Business Review 83, no. 9 (September 2005): 131–139.
  • Book Review

Review of Private Entrepreneurs in China and Vietnam: Social and Political Functioning of Strategic Groups by Thomas Heberer (Leiden and Boston: Brill, 2003), translated by Timothy J. Gluckman.

Keywords: Entrepreneurship; Strategy; Groups and Teams; China; Viet Nam
Citation
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Related
Abrami, Regina M. "Review of Private Entrepreneurs in China and Vietnam: Social and Political Functioning of Strategic Groups by Thomas Heberer (Leiden and Boston: Brill, 2003), translated by Timothy J. Gluckman." China Quarterly, no. 178 (June 2004): 511–513.
  • June 2003
  • Article

The Impact of Frequent Shopper Programs in Grocery Retailing

By: Rajiv Lal and David E. Bell
Keywords: Sales; Customer Focus and Relationships
Citation
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Lal, Rajiv, and David E. Bell. "The Impact of Frequent Shopper Programs in Grocery Retailing." Quantitative Marketing and Economics 1, no. 2 (June 2003).
  • March 1977
  • Article

Some Effects on Proportions on Group Life: Skewed Sex Ratios and Responses to Token Women

By: R. M. Kanter
Keywords: Groups and Teams; Gender
Citation
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Related
Kanter, R. M. "Some Effects on Proportions on Group Life: Skewed Sex Ratios and Responses to Token Women." American Journal of Sociology 82 (March 1977): 965–90. (Reprintings include: Representative Bureaucracy, edited by J. Dolan and D. Rosenbloom. M.E. Sharpe, 2002; Readings in Sociology, edited by R. Curtis. Kendall-Hunt Publishing, 1988; Women and Symbolic Interaction, edited by M.J. Deegan and M. Hill. N.Y.: Allen Unwin, 1986; The Gender Gap and Psychotherapy, edited by E. Carmen and P. Ricker. N.Y.: Plenum, 1984; The Substance of Social Deviance, edited by R.A. Farrell and V.L. Swigert. Alfred Publishing, 1978; Sociological Inventory, Vol. 1, 1979; Reader in Complex Organizations, edited by A. Etzioni and E.W. Lehman. N.Y.: Holt, Rinehart & Winston, 1980; Sociology: Contemporary Introductory Readings, edited by J. And A. Stimson. Ithaca, N.Y.: Peacock, 1983.)
  • 02 Aug 2015
  • News

Father and Daughter Both Drew the World Close

  • Portrait Project

Soline Miniere

hear the prejudices I am carrying with me because of where I am born, my gender, or my relationship status. I feel the box I am in. As seconds pass, I reflect. All those voices, surrounding me, that I have never really listened to. I want... View Details
  • Web

Admissions | MBA

Events More Events Visit Campus Our vibrant residential campus is designed to build relationships to last a lifetime. Visit Campus Take a Virtual Tour Featured Videos More Videos Play Video duration: 2:35 The MBA Admissions team walks you... View Details
  • 01 Oct 2001
  • News

The Play's the Thing

Baron: prize winning playwright. Visiting Mr. Green, by Jeff Baron (MBA '78), is a play about the relationship that develops between an elderly widower and the youthful executive who almost kills him while driving recklessly down a... View Details
Keywords: Arts, Entertainment
  • Web

Shad Membership Eligibility | About

partnership as defined below. For this policy guideline, a domestic partner is defined as someone with whom you are involved in a committed relationship for mutual support and benefit, interact with as a spouse, and share expenses of... View Details

    Lore Harp

    Working from her suburban kitchen, Harp built a $35 million business in less than five years by creating personal computer systems for the small business market. Her marketing savvy and strong ability to build personal relationships with... View Details
    Keywords: Computers & Electronics
    • November 16, 2022
    • Article

    America Is Pursuing Happiness in All the Wrong Places

    By: Arthur C. Brooks
    The U.S. is undergoing a crisis of our personal and shared sense of meaning as polarization rises and institutions erode. The solution is as simple as it is difficult: Love one another. View Details
    Keywords: Happiness; Civil Society or Community; Family and Family Relationships; Government and Politics; United States
    Citation
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    Related
    Brooks, Arthur C. "America Is Pursuing Happiness in All the Wrong Places." The Atlantic (November 16, 2022).
    • 2019
    • Working Paper

    Managing Churn to Maximize Profits

    By: Aurelie Lemmens and Sunil Gupta
    Customer defection threatens many industries, prompting companies to deploy targeted, proactive customer retention programs and offers. A conventional approach has been to target customers either based on their predicted churn probability, or their responsiveness to a... View Details
    Keywords: Churn Management; Defection Prediction; Loss Function; Stochastic Gradient Boosting; Customer Relationship Management; Consumer Behavior; Profit
    Citation
    SSRN
    Read Now
    Related
    Lemmens, Aurelie, and Sunil Gupta. "Managing Churn to Maximize Profits." Harvard Business School Working Paper, No. 14-020, September 2013. (Revised December 2019. Forthcoming at Marketing Science.)
    • July 1998 (Revised November 1998)
    • Supplement

    The Pellegrins (B)

    By: John A. Davis
    Supplements the (A) case. View Details
    Keywords: Decisions; Management Succession; Family and Family Relationships; Family Ownership; Publishing Industry
    Citation
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    Davis, John A. "The Pellegrins (B)." Harvard Business School Supplement 899-010, July 1998. (Revised November 1998.)
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