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Show Results For
- All HBS Web
(8,906)
- People (12)
- News (1,324)
- Research (6,771)
- Events (36)
- Multimedia (49)
- Faculty Publications (5,579)
- March 2018
- Article
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Ascarza, Eva, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift. "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions." Special Issue on 2016 Choice Symposium. Customer Needs and Solutions 5, nos. 1-2 (March 2018): 65–81.
- May 2002 (Revised July 2002)
- Background Note
U.S. Educational System:The, Key Issues and the Role of Business Leadership
Explores the area of education and ways in which corporations have played a role in its improvement. Not intended to cover all examples of corporate involvement but, instead, to provide a sense of the range of ways that corporations have become involved, either... View Details
Keywords: Education; Business and Community Relations; Business and Government Relations; Education Industry
Barrett, Diana, and Sheila McCarthy. "U.S. Educational System:The, Key Issues and the Role of Business Leadership." Harvard Business School Background Note 302-087, May 2002. (Revised July 2002.)
- 01 Oct 2000
- News
Three Promoted to Full Professor
Reinhardt is currently studying the relationships between business behavior and environmental quality, particularly in the energy industry and the food and agribusiness sector. His research focuses on the View Details
- 06 Sep 2012
- News
Fashion-Forward
information for industry executives and fashionistas alike. Amed, who made British GQ’s list of the 100 most influential men in Britain in 2011, attributes much of that success to the relationships he developed at HBS. “I was uncertain... View Details
- Portrait Project
Michael Lage
To be the empathetic friend in the coffee shop. To be the passionate father and basketball coach in the rec center. To be the selfless, loving husband in my home. My roles and relationships will be lamps – means of illuminating the world... View Details
- Web
Elie Ofek | Working Knowledge
technology and digital/social media on firms' product/content offerings and on their marketing mix. At HBS he has taught the first year MBA required course in marketing (also served as the course head), an MBA elective and executive-education course on the View Details
- Web
2015 Symposium - Race, Gender & Equity
include faculty from U.S. and international institutions, HBS faculty, alumni, and practitioners from a range of industries. The symposium will feature panel presentations and interactive sessions exploring the relationship between... View Details
- Web
Student Life | MBA
classroom, helping to develop skills and build relationships that last a lifetime. Play Video duration: 8:29 Play 2020 Virtual Campus Tour video Play Video duration: 8:29 View Details
- 01 Sep 2006
- News
Faculty Research Online From HBS Working Knowledge
What Companies Lose from Forced Disclosure Increased corporate financial reporting may benefit many parties but not necessarily the companies themselves. New research by Assistant Professor Romana Autrey and her coauthors looks at the View Details
- 01 Dec 2001
- News
Fall Reunions: Remembrance and Renewal
away the facades we build around ourselves — to expose what is most important and even most precious in our lives. For me, and I'm sure for you as well, these things are the people in our lives, our relationships with them, and our... View Details
- 6 PM – 8 PM EST, 26 Jan 2017
Alumnae Circles Open House: Boston 2017
Women's groups are launching- are you interested?
Register for this upcoming open house to learn more. View Details
- Web
Black Investment Club | MBA
Black Investment Club The Black Investment Club (BIC) seeks to address the massive underrepresentation of black investors in venture capital, private equity, and investment management by creating a platform to empower and advance the interests of our community. We... View Details
- July 1994
- Article
The Delicate Art of Designing Interdisciplinary Teams
By: Anne Donnellon and Joshua D. Margolis
Keywords: Groups and Teams
Donnellon, Anne, and Joshua D. Margolis. "The Delicate Art of Designing Interdisciplinary Teams." Design Management Journal 5 (July 1994): 8–14.
- 1990
- Chapter
Application Work in Group Dynamics Instruction
By: D. A. Thomas
Keywords: Groups and Teams
Thomas, D. A. "Application Work in Group Dynamics Instruction." In Groups in Context: A New Perspective on Group Dynamics, edited by J. Gillette and M. McCollum. Reading, MA: Addison-Wesley Publishing Company, 1990.
- 2009 - 2009
- Conference Presentation
Networks and Change Implementation in Organizations
By: Julie Battilana and Tiziana Casciaro
- December 2006
- Article
Lift Outs: How to Acquire a High-Functioning Team
By: Boris Groysberg and Robin Abrahams
Keywords: Groups and Teams
Groysberg, Boris, and Robin Abrahams. "Lift Outs: How to Acquire a High-Functioning Team." Harvard Business Review 84, no. 12 (December 2006): 133–140.
- December 1988
- Background Note
Note: An Introduction to Team Building
By: Michael Beer
Keywords: Groups and Teams
Beer, Michael. "Note: An Introduction to Team Building." Harvard Business School Background Note 489-095, December 1988.
- February 2000 (Revised March 2004)
- Case
Venture Law Group (A)
By: Thomas J. DeLong, Ashish Nanda and Scott D Landry
Craig Johnson, Venture Law Group's (VLG) chairman, founded VLG in 1993 with a goal of "zero voluntary turnover." In late 1998, Johnson faces the departure of three important partners, prompting himself to ask what VLG can do in the midst of an "economic hurricane" that... View Details
Keywords: Business Model; Customer Relationship Management; Partners and Partnerships; Retention; Legal Services Industry
DeLong, Thomas J., Ashish Nanda, and Scott D Landry. "Venture Law Group (A)." Harvard Business School Case 800-065, February 2000. (Revised March 2004.)