Quality Management System - Publications - Faculty & Research

01 Sep 2011
News

Water for Life

for reliable, affordable water service. Nearly two of every three gallons of water pumped through the dilapidated distribution system were lost or stolen. Desperate for a remedy, the Philippine government invited the private sector to... View Details

Keywords: Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services

23 Apr 2013
First Look

First Look: April 23

to teach but are largely silent on what to teach. Manufacturing Morals demonstrates how faculty and students are exposed to a system that operates on open-ended directives that require significant decision making on the part of those... View Details

Keywords: Sean Silverthorne

01 Sep 2006
News

Redefining Health Care

care. Also, there are huge differences in quality across providers and across geography that persist. For us, this framed the problem: How could we have a high-cost system that also has poor quality? In a... View Details

Keywords: Roger Thompson; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

29 May 2018
First Look

New Research and Ideas, May 29, 2018

February 2018 Journal of Accounting & Economics Bank CEO Materialism: Risk Controls, Culture and Tail Risk By: Bushman, Robert, Robert Davidson, Aiyesha Dey, and Abbie Smith Abstract—We investigate how the prevalence of materialistic bank CEOs has evolved over time... View Details

Keywords: Dina Gerdeman

22 May 2018
First Look

New Research and Ideas, May 22, 2018

performance, even after controlling for current performance, and that this relation is driven by the perceptions of middle management and professional staff rather than senior executives, hourly, or commissioned workers. Taken together,... View Details

Keywords: Dina Gerdeman

01 Sep 2004
News

Steve Barger (MBA 1974)

what I’m doing today, but the culture at Northwest Cascade really suits me. We are a company that is focused on human waste. Among other things, we install septic systems and sewer lines, lease portable toilets, and manufacture and clean... View Details

Keywords: Water, Sewage and Supply Systems; Water, Sewage and Supply Systems

July 1995 (Revised August 1999)
Teaching Note

Dore-Dore TN

By: Janice H. Hammond and Ananth Raman

Teaching Note for (9-692-028). View Details

Keywords: Performance Productivity; System; Design; Quality; Apparel and Accessories Industry

Citation

Purchase

01 Sep 2006
News

Faculty Books

Corporate Information Strategy and Management by Lynda M. Applegate, Robert D. Austin, and F. Warren McFarlan (Irwin/McGraw-Hill) This extensive collection of HBS cases devoted to IT gives an overview of contemporary information View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Jun 2008
News

Alumni Books

management in colleges and universities. What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales by Ram Charan (MBA ’65, DBA ’67) (Penguin Group) To upgrade the productivity of a company’s sales force,... View Details

Keywords: Management

01 Dec 2022
News

Case Study: Your Call Is Important to Us

fate we have to accept, Sambvani explains. Better voice technology and AI-based tools already exist, and some large organizations are deploying them in modern, innovative systems that don’t routinely confound their customers. “But most... View Details

Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services

21 Nov 2013
News

Case Study: BlackBerry and Thorsten Heins

BlackBerry Messenger limit his market? Was the decision to release a touch-screen version before the phone with a physical keyboard—a favorite of the business class—a strategic error? Should he have re-focused on enterprise users? Willy Shih, Robert and Jane Cizik... View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

02 Oct 2012
News

Green Pioneer

Zofnass Photo courtesy Paul Zofnass A longtime environmentalist, Paul Zofnass (MBA 1973) founded the Environmental Financial Consulting Group (EFCG) in 1990, after 17 years in finance at Citibank and at Oppenheimer (where he was managing... View Details

Keywords: Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs

01 Dec 2007
News

Rediscovering America

for more companies to practice “values-based capitalism.” Could you cite any examples? There is a growing number of well-run, profitable companies that have values at the center of their management strategy. One outstanding example is... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Mar 2003
News

All in a Day's Work

for a small organization that is growing quickly and needs new systems and management tools,” says Oakes. “And it’s important that whatever changes are made don’t take away from the kids’ experience — hat’s... View Details

Keywords: Julia Hanna; Boston Community Capital; Samsung; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

01 Sep 2011
News

Capitalism’s False Mantra

Emeritus, and William Meckling. Capitalism has been reeling ever since. That’s the view of Roger Martin (MBA ’81) in his new book, Fixing the Game: Bubbles, Crashes, and What Capitalism Can Learn from the NFL (Harvard Business Review Press). Martin is dean of the... View Details

Keywords: Sean Silverthorne; Management; Management; Management

01 Sep 2006
News

East to West

language, paying for employee language lessons during a two-year transition period. In 2005, Sumida reported revenues of 39 billion yen ($345 million) with 17,750 employees. Egawa, who holds a Ph.D. in management with a focus on corporate... View Details

Keywords: Julia Hanna; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Sep 2009
News

Noted & Quoted

Michael Porter on health-care reform strategy (New England Journal of Medicine, July 9, 2009). “There are relatively fewer and fewer consumers willing to pay a premium or suffer a deficit in product quality in order to be patriotic and... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Dec 2007
News

Where Are the Innovators in Health Care?

No sector of our economy is more in need of innovation than health care, yet its many regulations handcuff entrepreneurs. A consumer-driven health-care system will unlock these shackles to bring about a much-needed entrepreneurial... View Details

Keywords: Regina E. Herzlinger; Management; Management

20 Sep 2004
Research & Ideas

How Consumers Value Global Brands

them on those dimensions while making purchase decisions. We found that one factor—American values—didn't matter much to consumers, although many companies have assumed it is critical. Quality Signal. Consumers watch the fierce battles... View Details

Keywords: by Douglas B. Holt, John A. Quelch & Earl L. Taylor

15 Nov 2011
First Look

First Look: November 15

Imitation: The Case of Sponsor-Based Business Models Authors:Ramon Casadesus-Masanell and Feng Zhu Publication:Strategic Management Journal (forthcoming) Abstract This paper provides the first formal model of business model innovation.... View Details