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  • March 2007
  • Teaching Note

Understanding Customer Profitability at Charles Schwab (TN)

By: Francisco de Asis Martinez-Jerez
Teaching note to 106002. View Details
Keywords: Customers; Profit; Organizational Change and Adaptation; Organizational Culture; Decision Making; Cost; System; Transformation; Budgets and Budgeting; Performance Evaluation; Financial Services Industry; Web Services Industry
Related
  • 13 Nov 2000
  • Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

create organizations that keep learning. Firms that come up short in this regard, Garvin asserts, may be condemned to repeat mistakes endlessly, fail to adapt to changing conditions, lose employees who are... View Details
Keywords: by Laurie Joan Aron
  • 17 Oct 2006
  • First Look

First Look: October 17, 2006

  Working PapersInstitutional Pressures and Environmental Strategies Authors: Magali A. Delmas and Michael W. Toffel Abstract This paper suggests how institutional theory can explain enduring differences in... View Details
Keywords: Sean Silverthorne
  • 22 Mar 2011
  • First Look

First Look: March 22

and Creative Sparks: Enhancing Individual Creativity through Conflict and Integration Authors:E. Miron-Spektor, F. Gino, and L. Argote Publication:Enhancing Individual... View Details
Keywords: Sean Silverthorne
  • December 2010 (Revised June 2011)
  • Case

Back to the Future: Redeveloping Unilever House

By: A. Eugene Kohn, Arthur I Segel and Andrew Pierson Terris
Steve Williams, General Counsel of Unilever PIc, has two key decisions to make prior to commencing construction on the redevelopment of Unilever House - the company's London corporate headquarters. The purpose of the redevelopment is to reinvigorate the corporate... View Details
Keywords: Organizational Culture; Leasing; Sales; Restructuring; Leading Change; Financing and Loans; Decisions; Business Headquarters; Design; Projects; London
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  • 12 Jul 2020
  • Book

The Harvard Business School Faculty Summer Reader 2020

Euvin Naidoo I just received hardcover copies of two special books I have been looking forward to unpacking over the summer: Think Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time, by Rosabeth... View Details
Keywords: by Staff
  • 01 Mar 2004
  • News

Gibson Hits a High Note

automate production a while back and discovered that nothing beats old-fashioned handcraftsmanship. But there is nothing old-fashioned about the new digital guitar that Gibson recently launched. It’s the biggest View Details
Keywords: Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • July 2001 (Revised September 2005)
  • Case

USA TODAY: Pursuing the Network Strategy (B)

By: Michael L. Tushman, Michael J. Roberts and David Kiron
Supplements the (A) case. View Details
Keywords: Business Units; Organizational Change and Adaptation; Integration; Internet and the Web; Organizational Design; Groups and Teams; Newspapers; Innovation and Invention; Journalism and News Industry
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  • 11 Jul 2006
  • First Look

First Look: July 11, 2006

large or small); and what changes to make to pricing terms and product features. Purchase this... View Details
Keywords: Sean Silverthorne
  • 30 Aug 2016
  • First Look

August 30, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51569 Building the Agile Enterprise: IT Architecture, Modularity and the Cost of IT Change By: MacCormack, Alan, Robert Lagerstrom, David Dreyfus, View Details
Keywords: Carmen Nobel
  • 10 Sep 2013
  • First Look

First Look: September 10

hold when considering changes in India's incumbent industry structures from 1989, determined before large-scale deregulation began, to 2005. Publisher's link: http://www.people.hbs.edu/wkerr/Ghani_Kerr_OConnell_RS_IndiaSpatial-8-26-13.pdf... View Details
Keywords: Sean Silverthorne
  • 1999
  • Chapter

The Knowledge-Based Organization: A Managerial Revolution

By: C. A. Bartlett
Keywords: Knowledge Management; Knowledge Use and Leverage; Competitive Advantage; Change Management; Organizational Change and Adaptation
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  • 21 Jan 2020
  • Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 31 Oct 2004
  • Research & Ideas

The New CEO’s Wrong Message

calendar became a bottleneck, and organizational decision making virtually ground to a halt. For a while, the CEO was oblivious to the high cost of his intrusive approach. As an outsider new to the company,... View Details
Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

and Experimentation Authors:Ingrid M. Nembhard and Amy C. Edmondson Publication:In The Oxford Handbook of Positive Organizational Scholarship, edited by Kim S. Cameron View Details
Keywords: Sean Silverthorne
  • 29 Jul 2014
  • First Look

First Look: July 29

multiparty risk and disaster management, namely that the organizational challenge is to enable multiple actors and subunits with competing and... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2015
  • First Look

First Look: February 24

Marquis, Sergey Filippov, Henk-Jan Haasnoot, and Martijn van der Steen Abstract—This study investigates the role of national and organizational culture in day-to-day activities... View Details
Keywords: Sean Silverthorne
  • 25 Aug 2015
  • First Look

First Look Tuesday

G. Abstract—Vicarious learning-a process of individual belief and behavior change that occurs through being exposed to, and making meaning of, another's experience-has long... View Details
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

Skinner III, head of the Atlanta-based consultancy LCS Partners. The article discusses the importance of understanding your ideal customers; the implications for selling, cost management, growth strategy, and View Details
Keywords: by Sean Silverthorne
  • 01 Jun 2010
  • Sharpening Your Skills

Sharpening Your Skills: Social Reporting

Nonprofit Accountability Working Paper. Nonprofit leaders face multiple, and sometimes competing, accountability demands from numerous actors, for varying purposes, and requiring differing levels of View Details
Keywords: by Staff